Term
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Definition
1. Receiving
2. Attending
3. Understanding
4. Resonding
5. Recalling |
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Term
| 4 Types of Listening Styles |
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Definition
1. Action-oriented
2. Time-oriented
3. Content-oriented
4. People-oriented |
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Term
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Definition
1. to analyze
2. to appreciate
3. to discern
4. to support
5. to comprehend |
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Term
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Definition
| focusing only on certain parts of a message |
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Term
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Definition
| intentionally listening to someone elses private conversations. |
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Term
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Definition
| acting like you are listening, but you're not. |
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Term
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Definition
| Waiting your turn. Happens a lot in conflict. Listening to get your digs in. |
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Term
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Definition
| Self-absorbed; use everything to one up; one sided. Other person starts to feel like you don't care. |
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Term
| 8 Effective Listening Responses (reflective -> directive) |
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Definition
1. Silence (most reflective)
2. Questioning
3. Paraphrasing
4. Empathizing
5. Supporting
6. Analyzing
7. Evaluating
8. Advising (most directive) |
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Term
| 5 Characteristics of Veral Communication |
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Definition
1. Symbolic
2. Governed by rules
3. flexible
4. Cultural
5. Evolves |
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Term
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Definition
| The use of symbols to represent other things. Context helps to clarify multiple meanings. (M&M vs. Eminem) |
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Term
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Definition
| Define word with corresponding meaning/how we understand things. Tells us which words represent objects. Dog refers to domestic cainine. |
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Term
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Definition
| Govern how we use language. EX: spelling, grammar, sentence structure, syntax. |
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Term
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Definition
| Words and phrases that have a unique meaning in a relationship. EX: nicknames, teasing insults, sexual innuendos, phrases. |
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Term
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Definition
| Variations on language rules shared by a group of people. Accents, unique phrases. EX: coke vs. pop vs. soda, bubbler vs. water fountain. |
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Term
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Definition
| People presume that listeners share extensive knowledge in common with them. Rely on more indirect and ambiguous language and even silence to convey important meanings. (China, Japan, Korea) |
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Term
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Definition
| People tend not to presume that listeners share their beliefs, attitudes and values, so they tailor their verbal communication to be informative, clear, and direct. (Germany, Scandinavia, US) |
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Term
| 6 Functions of verbal communication |
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Definition
1. Sharing meaning
2. Shaping thought
3. Naming
4. Performing actions
5. Crafting conversations
6. Managing relationships |
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Term
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Definition
| literal definitions, dictionary definitions. |
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Term
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Definition
| Understanding of a words meaning based on the situation and the knowledge we and our communication partners share; implied, suggested or hinted at. |
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Term
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Definition
| Language defines the boundaries of our thinking. |
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Term
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Definition
| Different cultures perceive and think about the world in different ways. |
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Term
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Definition
| Commits speaker to truth of what has been said |
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Term
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Definition
| Attempts to get listeners to do things |
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Term
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Definition
| Commits speakers to future action |
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Term
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Definition
| conveys a psychological or emotional state that the speaker is experiencing |
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Term
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Definition
| Produces dramatic, observable effects |
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Term
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Definition
| Making our conversational contributions as informative, honest, relevant and clear as is required, given the purpose of the encounters in which we're involved. |
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Term
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Definition
| avoid using "you" language; places the focus of attention and blame on other people |
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Term
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Definition
| phrases that emphasize ownership of your feelings, opinions and beliefs. |
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Term
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Definition
| emphasize inclusion; express your connection to others. |
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Term
| Communication Accommodation Theory |
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Definition
people are motivated to adapt their language when they:
1. seek social approval
2. wish to establish relationships with others
3. view others language usage as inappropriate |
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Term
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Definition
| Occurs when people deliberately use uninformative, untruthful, irrelevant, or vague language for the purpose of misleading others. |
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Term
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Definition
| when one person misperceives another's thoughts, feelings, or beliefs as expressed in the other individual's verbal communication. Frequently online. |
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Term
| 7 Principles of Nonverbal Communication |
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Definition
1. Uses multiple channels
2. More ambiguous
3. Fewer rules
4. More meaning
5. Influenced by culture
6. Influenced by gender
7. Liberated through technology |
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Term
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Definition
| verbal or nonverbal behaviors that convey contradictory meanings. |
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Term
| 8 Nonverbal Communication Codes |
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Definition
1. Kinesics
2. Vocalics
3. Haptics
4. Proxemics
5. Artifacts
6. Environment
7. Chronemics
8. Physical Appearance |
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Term
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Definition
| visible body movements including eye contact, gestures, and body postures |
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Term
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Definition
| vocal characteristics such as pitch, loudness, tone, and speech rate |
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Term
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Definition
| duration, placement, and strength of touch |
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Term
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Definition
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Term
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Definition
| organization and use of time |
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Term
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Definition
| appearance of hair, clothing, body type, and other physical features. |
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Term
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Definition
| personal possessions displayed to others |
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Term
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Definition
| structure of physical surroundings |
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Term
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Definition
| Monochromnic. Value careful scheduling and time management. (USA) |
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Term
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Definition
| Polychronic. Don't view time as a resource to be spent, saved, or guarded. |
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Term
| 5 Functions of Nonverbal Communication |
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Definition
1. Convey meaning
2. Expressing emotion
3. Presenting self
4. Managing interactions
5. Defining relationships |
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Term
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Definition
| intentional or unintentional nonverbal behaviors that display feigned emotions, primarily through face and voice. |
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Term
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Definition
| a feeling of emotional bonding or union between ourselves and others |
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Term
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Definition
| interpersonal behaviors we use to exert power and influence others. |
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Term
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Definition
| willingness to allow others to exert power over us. |
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Term
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Definition
1. Emblems
2. Illustrators
3. Regulators
4. Adapters |
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Term
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Definition
| have literal meaning (thumbs up) |
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Term
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Definition
| show/emphasize (height, point in directions, talking with hands) |
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Term
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Definition
| facilitate turn-taking (holding up hand/finger, raising hand, open mouth) |
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Term
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Definition
| Self-directed (nervous habits, playing with hair, pushing up glasses, fixing someones tag) |
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Term
| Interpersonal Communication Competence |
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Definition
consistently communicating in ways that meet THREE criteria:
1. Appropriateness(follows accepted norms)
2. Effectiveness(achieve your goals)
3. Ethics (treats people fairly) |
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Term
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Definition
| people who are highly sensitive to appropriateness and adapt their communication accordingly |
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Term
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Definition
| not sensitive to appropriateness. believe people should communicate the same way regardless of the situation. |
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Term
| 3 Types of Effectiveness Goals |
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Definition
1. Self-presentation goals: represent your desire for others to see you as a certain type of person
2. Instrumental Goals: the practical things you want to achieve in a particular situation
3. Relational Goals: the connections you want to cultivate with your communication partners. |
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Term
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Definition
1. Expressive Messages
2. Conventional Messages
3. Rhetorical Messages |
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Term
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Definition
| One purpose: to convey what you think and feel so that others know exactly what you think and feel. |
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Term
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Definition
| emphasize the achievement of instrumental goals in a situation. Focus narrowly on effectiveness |
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Term
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Definition
| attempt to answer the question, "How can I best talk about this situation so that the problems we're facing are solved?" |
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Term
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Definition
| people sharing personal information more openly and directly during online interactions. |
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Term
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Definition
| inappropriately aggressive messages that people typically wouldn't convey face-to-face |
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Term
| 7 Steps to Communicate Competently Online |
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Definition
1. Match the gravity of your message to the communication medium
2. Don't assume online communication is always more efficient
3. Know the code.
4. Presume that your actual audience is much larger than intended and that your postings are permanent.
5. Practice the art of creating e-mail drafts.
6. Be wary of the emotionally seductive qualities of online interaction.
7. Talk to strangers. |
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Term
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Definition
| the ability to communicate appropriately, effectively, and ethically with people from diverse backgrounds. |
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Term
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Definition
| to demonstrate acceptance and respect toward other cultures' beliefs, values and customs. |
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Term
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Definition
| the opposite of world-mindedness. Belief that one's own cultural beliefs, attitudes, values and practices are superior to those of others. |
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Term
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Definition
the fact that other people's behaviors have multiple and complicated causes. 5 steps:
1. observe others behavior
2. analyze forces influencing it
3. take initiative to learn about cultures
4. check your perceptions
5. demonstrate empathy |
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Term
| Communication Apprehension |
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Definition
| Fear or anxiety associated with real or anticipated communication with another person |
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Term
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Definition
| mental maps that describe exactly how communication encounters will unfold |
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Term
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Definition
| "moves" you think you'll perform in an encounter that causes anxiety. |
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Term
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Definition
| the messages you think your communication partner will say and how you respond |
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Term
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Definition
| tendency to be timid and reserved and to talk less when in the presence of others |
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Term
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Definition
| feelings of isolation and lack of companionship. |
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Term
| Defensiveness Communication |
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Definition
| incompetent messages delivered in response to suggestions, criticism or perceived slights |
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Term
|
Definition
| person dismisses suggestions for improvement or constructive criticism, refuses to consider other views are acceptable. "Why would I change? I've always done it like this!" |
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Term
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Definition
| Speaker suggests they possess special knowledge, ability, or status far beyond that of others. "I have more experience and have been doing this longer than you." |
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Term
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Definition
| Person implies that the suggestion or criticism being offered is irrelevant, uninteresting, or unimportant. "This is supposed to interest me?!" |
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Term
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Definition
| A person seeks to squelch criticism by controlling the other individual "You need to remember who you're talking to." |
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