Term
Importance of Physician-Based Referral System:
-The referring provider will likely talk about ___
-The referring provider will likely talk about ___
-This prompts patients to talk about their ___ at the audiology clinic
-Audiologists have to do a ___ job to build a referral base |
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Definition
| findings; recommendations; experience; great |
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Term
| What are 3 reasons why referrals may decrease over time? |
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Definition
-No plan for customer service
-Increased competition
-Benign neglect |
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Term
| Describe at least 3 ways to keep referral sournces |
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Definition
-Write reports clearly and send them ASAP
-Measure patient satisfaction
-Provide education seminars |
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Term
Ideal Turn-Around Time for Reports:
-All clinics should work for a __-hour turn-around time
-Write or dictate reports ___ after each patient visit
-Keep documentation re: ___ reports were sent
-Develop an ___ routing sheet; process
-___ & ___ communication to referral sources will set the practice apart from others |
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Definition
| 24; immediately; when; internal; Clear; quick |
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Term
Report Content & Format:
-Include ___ content
-Keep it ___
-No one is interested in looking at ___ or ___
-Interested in findings & opinions; include “___”
-Send a cover sheet/letter that ___ longer reports |
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Definition
| important; brief; waveforms; graphs; DIAGNOSIS; summarizes |
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Term
Considerations about Recommendations:
-Referral sources expect ___
-Referral sources do not have to ___ with or ___ upon recommendations
-Communicating a recommendation as a ____ rather than an order gives the referring provider an option
-It may be better to state findings without recommendations & ___ the provider to talk about further testing; record date, time, content of call
-Do not ___ referring providers with too much information about hearing aids
-Indicate ___ & specific ___ relative to the patient’s loss, speech recognition, etc., include if there are several options (or not) |
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Definition
| recommendations; agree; act; suggestion; call; overwhelm; limitations; needs |
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Term
-If no longer willing see patient, then write to the ___ source & ___ the decision
-Send the patient a ___ letter stating that the clinic will no longer participate in their care; include an alphabetical list of other ___ in the area; send a copy to the ___ provider |
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Definition
| referral; document; certified; providers; referring |
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Term
Strategies for practice-to-practice marketing:
-___, accurate reporting
-Unequivocal diagnoses with associated ___
-Clear ___ & ___ for continued care or assessment
-Consistent & timely report _______
-Talk with ___ staff in the offices of referring providers |
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Definition
| Concise; codes; recommendations; suggestions; turn-around; support |
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Term
Image Management:
-Foster & maintain a ___ ___ of the audiology practice in the community
-Image management includes ___, ___, ___, etc.
-List ___ & providers on letterhead
-Make it easy for ___-___ staff of referring providers |
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Definition
| good image; forms; brochures; newsletters; services; front-office |
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