Term
| A growing trend is the job market for hotels, it is estimated that: |
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Definition
| 1 of every 8 jobs are hotel positions in the U.S. |
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Term
| Prosthetics are a form of "statement of individuality"? |
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Definition
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Term
| Branding involves creating a name for your event that consumers will always remember and look forward to every year. |
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Definition
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Term
| New trends in community and commercial recreation involve: |
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Definition
A. Sustainability
B. Healthy Living
and
C. Town Branding |
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Term
| Professional organizations charge extra for college student membership because they know students are on a tight budget. |
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Definition
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Term
| Professional associations do not help young tourism professionals associate with other industry professionals. |
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Definition
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Term
| Social media is an important aspect of marketing your hotel or resort. |
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Definition
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Term
| Which of the following is not a professional association for Parks and Natural Resource Management? |
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Definition
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Term
| Social media, search engine optimization, online travel agency presence are not important for a hotel's marketing campaign. |
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Definition
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Term
| Event Planner's Associations Membership can network you to professionals and all of these industries except: |
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Definition
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Term
| The best way to ensure that you always have willing employees is to run a business in a way, which makes people want to work for you. |
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Definition
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Term
| Employees are not required to provide proof that they are legally entitled to work in the U.S. |
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Definition
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Term
| There are resources on CSU Chico campus to help students find internships. |
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Definition
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Term
| One should gain experience through work or volunteer positions before doing an internship. |
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Definition
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Term
| Networking and internships are not important proponents to finding a good job? |
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Definition
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Term
| Cover letters are not important to include with your resumes? |
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Definition
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Term
| Conducting a good interview includes all of the following: |
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Definition
A. Taking notes
B. Asking Qs out of the 4 categories
C. Having an agenca |
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Term
| A training program should include all of the following: |
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Definition
A. hypothetical ethical dilemmas
B. Code of ethics
C.Risk areas
not
D. off site activities |
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Term
| What resources are available for students to enhance their network in college? |
|
Definition
A. Professors
B. Career Centers
C. Family and Friends
D. Internships |
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Term
| Which of these is NOT compliant with the law, regarding unpaid internships? |
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Definition
| The experience benefits the employer |
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Term
| If an employee is unsatisfied with their work environment and feels they need to resign for their own personal physical or mental well being, the employee cannot sue their employer after the fact and does not qualify for employment benefits. |
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Definition
| FALSE: If an employee can provide evidence that their resignation falls into the category of "constructive dismissal," the resignation is legally deemed as an involuntary action and is treated as a termination. |
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Term
| Office politics is a term used to describe the study of positive and productive behaviors in the workplace. |
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Definition
| FALSE: the term office politics describes behaviors that workers implement for personal gain in the workplace. Office politics tends to have only negative connotations. |
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Term
| Spying is a necessary component to keep an office running smoothly because it keeps supervisors abreast of what is going on in their employees personal lives. |
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Definition
| FALSE: Spying makes employees feel demeaned and undermined. It creates an atmosphere of distrust in the workplace. |
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Term
| Gender stereotyping should always be avoided because casting broad generalizations and restricting the roles people can play restricts personal growth and inhibits what a person may be able to offer the world. |
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Definition
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Term
| In 2014, on average, men and women holding the same position and with the same level of education still do not earn equal pay. |
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Definition
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Term
| Quid pro quo harassment roughly translated to "this for that." |
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Definition
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Term
| Techniques for combating workplace gossip include: |
|
Definition
| Changing the subject and do not engage in it. |
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Term
| On average, women make 77 cents on the dollar that a man will earn. |
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Definition
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Term
| If a coworker is upset because inappropriate jokes are being spread through the office on a daily basis, this kind of harassment would be labeled as: |
|
Definition
| a hostile work environment. |
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Term
| To prevent sexual harassment, it is imperative that employers and supervisors: |
|
Definition
A. Understand their rights and responsibilities in the workplace.
B. Develop and maintain effective anti-harassment policies and procedures.
C. Make sure employees understand their own rights and responsibilities.
All of these are true! |
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Term
| The Point of Sales (POS) system has provided companies to be more efficient and reliable during cash exchange, sales, and employee's payroll. |
|
Definition
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|
Term
| Surveillance cameras in the work place can: |
|
Definition
A. Detect crime
B. Take away personal privacy.
C. Monitor Productivity of staff and managers.
All of these! |
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Term
| Technology has in some ways negatively affected communication in the workplace? |
|
Definition
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|
Term
| The following are all steps to implementing technology in the workforce: |
|
Definition
A. Give staff a heads up
B. Provide fun training
C. Engage a champion |
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|
Term
| In the long run, adding new technology decreases efficiency in the work place. |
|
Definition
| FALSE: new technology increases efficiency. |
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Term
| Which website does not help bridge the gap between employee and employer? |
|
Definition
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|
Term
| Over the next five years or so the use of technology will slowly decrease in the parks side of recreation. |
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Definition
| FALSE: Use of technology is increasing in parks and in the next five years there are several areas in which technology will improve the day-to-day activities in park districts. |
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Term
| Which of the following is NOT a use of technology in recreation? |
|
Definition
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|
Term
| Programs such as Excel and outlook help organize and keep track of financial statements and transactions. |
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Definition
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|
Term
| New technology does not solve problems for people with disabilities. |
|
Definition
| FALSE: Increases job opportunities |
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Term
| Intrinsic job satisfaction is when workers consider only the kind of work they do, and the tasks that make up the job. |
|
Definition
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|
Term
| All of the following are aspects of job satisfaction: |
|
Definition
A. Job content
B. Job condition
C. Job relations
D. Job requisites |
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Term
| Some ways to create a positive and friendly environment in the workplace include: don't leave out fun, be accessible, encourage trust and find ways to create team spirit. |
|
Definition
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|
Term
| What are the three ways to increase positivity in your life? |
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Definition
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Term
| Peer recognition, formal recognition and informal recognition are all ways to recognize employees? |
|
Definition
|
|
Term
| What are the common errors when recognizing employees? |
|
Definition
A. Not getting the facts straight
B. Offering token gestures
C. Going overboard
D. Being vague |
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Term
| Technology is one of the main sources of workplace conflict. |
|
Definition
|
|
Term
| Which of the following are causes of workplace conflict? |
|
Definition
A. Change
B. Poor communication
C. Harassment
D. Limitedresources |
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Term
| External confidentiality in the workplace aims to create trust among employees and management. |
|
Definition
|
|
Term
| Legal issues stem from rumors said by external issues. |
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Definition
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Term
| Practicing ethical dilemma situations does not help you better act in line with your morals. |
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Definition
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Term
| Loyalty is an ethical principle. |
|
Definition
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Term
| Does an ethical company create more profits and better workplace relations that stimulate positive growth? |
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Definition
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|
Term
| Waste dumping is an example of an unethical principle. |
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Definition
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|
Term
| Today our concept of ethics is derived from religious, philosophies, and cultures. |
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Definition
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|
Term
| Krunk compromised with his boss to kill Kuzco. |
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Definition
|
|
Term
| What are the three types of ethics? |
|
Definition
| Meta, Normative and Applied |
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Term
| What is the monumental act which occurred in the US in 1964 that started ethical development in companies? |
|
Definition
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|
Term
| Google is a successful company because of which of the following? |
|
Definition
A. Low stress environment
B. Relaxed for mental stimulation
C. Praises innovation |
|
|
Term
| What hinders people from resolving ethical dilemmas properly? |
|
Definition
A. Selection bias
B. Choose to ignore signals
C. Seeing what you want to see. |
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Term
| An employer does not need to prepare for a performance appraisal for it to be successful. |
|
Definition
| False: an employer must prepare for a performance appraisal in order for it to be successful. |
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Term
| Performance appraisal forms can be on paper or online. |
|
Definition
|
|
Term
| If an employee is a problem employee, it means that they are incompetent and bad at their job. |
|
Definition
| False: the employee may just be overloaded, dissatisfied,has little supervision,or does not understand what they are being asked. |
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Term
| Problem employees can contribute to a company's loss of money, time, resources, and credibility. |
|
Definition
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|
Term
| One of the five steps for working with troubled employees is to be aggressive. |
|
Definition
| FALSE: A supervisor should never be aggressive towards an employee whether troubled or not. |
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|
Term
| A definitive warning sign of a troubled employee is a change in their behavior or personality? |
|
Definition
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|
Term
| When handling a disgruntled employee during a performance appraisal, a supervisor should do all of the following EXCEPT: |
|
Definition
| Get upset with the employee |
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|
Term
| All of the following are types of problem employees EXCEPT: |
|
Definition
|
|
Term
| When is skill-based pay NOT used? |
|
Definition
| When employees do their job regularly |
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|
Term
| What is one objective of a compensation program? |
|
Definition
| Reward employees for outstanding performance. |
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Term
| Problem employees differ in that they can be habitually tardy or absent, insubordinate in the workplace, dealing with an addiction problem, stealing merchandise, or displaying violent behavior in the workplace. |
|
Definition
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|
Term
| A problem employee can be: |
|
Definition
A. Habitually absent/tardy
B. Insubordinate in the workplace
C. Drug abuser
D. Violent in the workplace |
|
|
Term
| In the correct order arrange the ways to properly approach a troubled employee in the work place. |
|
Definition
Observe
Gather thoughts
Approach
Refer |
|
|
Term
| Troubled employees do not affect the productivity of a business. |
|
Definition
|
|
Term
| What are the three types of performance appraisals? |
|
Definition
|
|
Term
| What is the purpose of performance appraisals? |
|
Definition
| Performance appraisals are for career development and act as a review of employee performance in the hopes of improvement. |
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Term
| Which of the following does the employer provide for his or her employees? |
|
Definition
A. Benefits/bonuses
B.Paid vacation time
C.Disability/medical insurance |
|
|
Term
| Variable pay is based on the performance of the employee. |
|
Definition
|
|
Term
| What is a pro of piecework? |
|
Definition
| It's a system where employee earns a certain amount of pay for a produced piece of work. |
|
|
Term
| Skill-based pay is a system that rewards employees for acquiring new skills or knowledge. |
|
Definition
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