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RECR301: Ch 11,12,13
RECR301: Ch 11,12,13
42
Management
Undergraduate 4
03/27/2014

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Cards

Term
Leadership
Definition
The ability to guide and influence the behavior of others
Term
Servant leadership
Definition
The notion that the needs of followers are looked after such that they can be the best that they can be.
Term
Contingency Style Leadership
Definition
No one leadership style is best, the appropriate style depends on a multitude of factors.
Term
Delegation
Definition
The process of entrusting duties and related authority to suboordinates.
Term
Accountability
Definition
The obligation one has to ones boss and the expectation that employees will except credit or blame for the results achieved in performing assigned tasks.
Term
Responsibility
Definition
The obligation to perform certain tasks and duties as assigned by the supervisor.
Term
Autocratic or authoritarian supervision
Definition
The supervisory style that relies on formal authority, threats, pressure, and close control.
Term
Bureaucratic Style of supervision
Definition
The supervisory style that emphasizes strict compliance with org policies, rules, and directives.
Term
General supervision
Definition
The style of supervision in which supervisor sets goals and limits but allows employees to decide how to achieve goals.
Term
Participative management
Definition
Allows employees to influence and share org decision making.
Term
Directive
Definition
The communication approach by which a supervisor conveys to employees what, how, and why something is to be accomplished.
Term
Stretch targets
Definition
Targeted job objectives that present a challenge but are achievable.
Term
Unplanned challenge
Definition
An unexpected situation causes you to initiate a strategy for change.
Term
Organizational renewal
Definition
A continuous process for long term success.
Term
Command group
Definition
Grouping of employees according to authority relationships on the formal org chart.
Term
Task group or cross functional team
Definition
grouping of employees who come together to accomplish a particular task.
Term
Friendship group
Definition
Informal grouping of employees based on similar personalities and social interests.
Term
Special interest group
Definition
Grouping of employees to exists to accomplish something as a group that would not likely be pursued individually.
Term
Hawthorne Studies
Definition
Comprehensive research studies that focused on work group dynamics as they related to employee attitudes and productivity.
Term
Synergistic effect
Definition
The interaction of two or more individuals such that their combined efforts are greater than the sum of their individual efforts.
Term
Teamwork
Definition
People working cooperatively to solve problems and achieve goals important to the group.
Term
Collaborative workplace
Definition
Work environment characterized by joint decision making shared accountability and authority, and high trust levels between employees and managers.
Term
Virtual or geographical team
Definition
Geographically separated people who are working on a common project and linked by communication technologies.
Term
morale
Definition
A composite of feelings and attitudes that individuals and groups have toward their working condition, supervisors, top level management, and the org.
Term
Work place spirituality
Definition
organizational efforts to make the work environment more meaningful and creative by relating work to employees personal values and spiritual beliefs.
Term
Work place violence
Definition
Assaults or threats of assaults against employees in the workplace.
Term
Exit interviews
Definition
interviews with individuals who leave a firm that are used to assess morale and the reasons for employee turnover.
Term
Attitude Survey
Definition
Survey of employee options about major aspects of org life that is used to assess morale.
Term
Organizational Development
Definition
Meetings with groups under the guidance of a neutral conference leader to solve problems that are hindering org effectiveness..
Term
Counseling
Definition
An effort by the supervisor to deal with on the job performance problems that are the result of an employees personal problems.
Term
Counseling interview
Definition
Non directive interview during which the supervisor listens apathetically and encourages the employee to discuss problems openly and to develop solutions.
Term
Employee assistance programs
Definition
Company programs to help employees with their personal or work related problems that are interfering with job performance.
Term
Wellness program
Definition
Organized effort by a firm to help employees to get and stay healthy to remain productive.
Term
Paid time off program
Definition
PTO allows employees to establish a personal time off bank that they can use for any reason they want.
Term
Protected group employees
Definition
Classes of employees who have been afforded certain legal protections in their employment situations.
Term
Cultural Competancy
Definition
The ability to adapt to a variety of cultural communities.
Term
Sexual harrassment
Definition
Unwelcome sexual advances, requests, or conduct when submission to such conduct is tied to the individuals continuing employment or advancement unreasonably interferes with job performance or creates a hostile work environment.
Term
Sexual stereotyping
Definition
use of demeaning language or judgement usually by men toward women.
Term
Comparable worth
Definition
concept that jobs should be paid at the same level when they require similar skills or abilities.
Term
Qualified disabled individual
Definition
defined by the americans with disabilities act as someone with a disability who can perform the essential components of a job with or without reasonable accommodation.
Term
Reasonable accommodation
Definition
altering the usual ways of doing things so that an otherwise qualified disabled person can perform the essential job duties but without creating an undue hardship for the employer
Term
reverse discrimination
Definition
preference given to protected group members in hiring and promotion over more qualified or more experienced workers from non-protected groups.
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