Shared Flashcard Set

Details

Rainforest Cafe Final
Final FlashCards
46
Education
Not Applicable
05/16/2011

Additional Education Flashcards

 


 

Cards

Term
Credit Cards Accepted
Definition
Discover, Visa, Mastercard, American Express, Diners Club, JCB
Term
address and Phone
Definition
3001 Grapevine mills blvd.
Grapevine, Tx

972-529-5001
Term
Landry First Opened
Definition
1994 October in mall of america
Term
Landrys Headquarters
Definition
Houston
Term
Corporate Number
Definition
1800-5-Landry
Term
Other resteraunts under landry's
Definition
T-Rex, Saltgrass Steakhouse, and Crab House
Term
10 Foot Rule
Definition
look at me,
smile at me,
say hello to me,
thank me
Term
Characters
Definition
Tracy the tree,
Bamba the Gorilla - strong
Rio- Pacient
Iggy - intelligent
chacha- practical joker
ozzy the orangatane - clown
tuki - likes peanut butter
Term
W.I.L.D.
Definition
welcoming
individualize
legendary
dynamic
Term
G.S.A.T.
Definition
guest
service
action
team
Term
Extra Chairs
Definition
Break room
Term
Special B-Day program
Definition
Yes, we have a package called wild Bunch b-day Bash
Term
Group Sales Manager
Definition
Julie
Term
General Manager
Definition
Patrick
Term
Assistant G.M.
Definition
Rafael
Term
Retail Manager
Definition
Marie
Term
Objective of the greeter
Definition
Staying possitive
Keeping guests high
offering guests options
Term
Wheres the elephant?
Definition
Follow the footprints
Term
Nearest Atm
Definition
Straight through Forever 21
Term
4 items on menu
Definition
volcano,
awesome appetizer
taste of the island
lava nachos
Term
"Hand up"
Definition
Someones stealing
Term
International Locations
Definition
Canada
England
London
Egypt
Japan
Term
Thunderstorm every
Definition
22MIN
Term
Animals Go Crazy
Definition
10-12min
Term
Stuffsold in retail
Definition
shirts,
build a bear
rocks
cups
keychains
hats
Term
example of stealing
Definition
loitering or looking
Term
Hours
Definition
Monday-thursday 11-9:30
Friday 11-10:00
Sat 10:30-10:30
Sun 11-8
Term
Aqua Lead job
Definition
Passports
Communicating with floater
Saying goodbye as guests leave
Term
Role of the seater
Definition
know table numbers
Pass out menus
do restroom checks
Term
Role of the Floater
Definition
see if any available tables are ready
Communicating with manager
assist with seating
Term
Senior discounts?
Definition
No.
Term
Do we Fax Menus?
Definition
Yes
Term
Our food
Definition
American with an adventurous Flair
Term
Birthdays and Aniversaries get
Definition
a free sunday
Term
Child achievement program
Definition
Success, excellence and education
Term
Guest asks for manager on the phone..
Definition
ask guest if its ok if you put them on hold,
ask for a manager on the radioi,
dont leave the guest on hold for more than 30 min
Term
Phone Ext for "Habitat"
Definition
Kristan - 117
Term
Phone Ext for General manager (Patrick)
Definition
101
Term
Phone Ext for Retail (Marie)
Definition
114 & 113
Term
Phone ext for Aqua
Definition
102
Term
Kitchen manager
Definition
Jose
Term
Ask if new guests are safari club members, if not, it
Definition
costs 15
10% retail
15% of 4 entres
Primary seating
10$ enrollment Certificate
Term
Gift Cards:
Definition
20-500$
Term
Guests can use their cards on..
Definition
food, beverages,
Retail,
club membership
Term
If a customer is a select club member they dont need to..
Definition
Show their card
Term
Crew (safari guides, safari assistants, trail blazers, navigators, & pathfinders)
Definition
Safari guides - servers
Safari assistants - busers
Trail blazers - kitchen workers
Pathfiners - retail
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