Term
| contact not = communications |
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Definition
| communication only happens when the exchange of messages is successful. In other words the thoughts and ideas that were sent are recieved in the same way. Understanding is the key. |
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Definition
| physical, social , historical, phycological, cultural |
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Definition
| lighting, seating arrangement, number of people, activities that are going on |
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Definition
| purpose of the event and existing relationships of participants. ex. family dinner versus a business dinner |
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Definition
| the background of previous encounter or communcations and anything else that effects the current encounter. |
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Term
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Definition
| moods and feelings each person brings to the ommunication encounter |
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Term
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Definition
| beliefs, values, attitudes, taditions an ideas. ex. some older people think its rude to be adressed by their first name. in some cultures eye contact is disrespectful |
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Term
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Definition
| transforming ideas into a message, organizing your thoughts. and understanding the message as it was intended. receiving a message into your own ideas and feelings. |
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Definition
| the thoughts or feelings that exist in your mind that you want to communicate to others. |
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Term
| the 3 communicatino barriers |
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Definition
external - any physical distraction
internal - age, educations level or economic status
semantic noises - unintended meanings of symbols that inhibit accurate decoding. jargon, slang. |
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Term
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Definition
p = r/e
probability equels reward over effort. the probablility that a noncaptive audience will listen to your message |
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Term
| the 5 stages is ____ model. |
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Definition
1. nature of message: content
2. Means of communicating: brochure, news
3. Barriers:
4:reception
5: reaction |
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Term
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Definition
selective perception
selective exposure
selectie retention |
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Term
| draw and label TOTAl PRODUCT CONCEPT |
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Definition
| core service or product, expectations, exceeding expectations. |
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Term
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Definition
| belonging , worth, competance (being good at something) |
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Definition
| a GAP between perceptions and reality. the person view himslef highly or lowly that he or she ought to. |
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Term
| rich man, poor man and wise man |
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Definition
| rich man: overestimates their contribution and knowledge, the dominate. poor man thinks his ideas have little value, they withdraw. wise man is both a teacher an learner. works appropriatily according to his skills an abilities. |
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Term
| malcolms kushners 6 barriers to believablitily |
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Definition
stereotypes
flip flops
conflict of interest
mistakes. |
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Term
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Definition
| feelings we associate with a word, the word gives off a either good or bad vibe |
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Definition
| explicit or objective meaning of a word. dictionary meaning |
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Term
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Definition
| explicit or objective meaning of a word. dictionary meaning |
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Term
| when a nonverbal message conflicts with the word which ones carries more weight |
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Definition
| nonverbal! most of it occurs at a subconcious level so it is harder to fake. also seeing is believing |
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Term
| why is the ability to read the nonverbal gesturs and signal an important skill |
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Definition
| because 555 of the communication is non verbal |
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Term
| what is meant by the statement that you can stop talking but you never will stop communicating? |
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Definition
| even when your not talking nonverbal communications are taking place. Ex. classroom |
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Term
| explain some of the quotes in the sheets... |
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Definition
| look in your binder for them. |
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