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Quality
QMS - Quality Management Systems
84
Other
Professional
06/29/2012

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Term
Quality
Definition
degree to which a set of inherent characteristics fulfils requirements
Term
Requirement
Definition
need or expectation that is stated, generally implied or obligatory
Term
Grade
Definition
Category or rank given to dfferent quality requirements for Products, Processes or Systems having the same functional use
Term
Customer Satisfaction
Definition
Customer's perception of the degree to which the customer's requirements have been fulfilled
Term
Capability
Definition
Ability of an organization, system or process to realize a product that will fulfil the requirements for that product
Term
Competence
Definition
Demonstrated ability to apply knowledge and skills
Term
System
Definition
Set of inter-related and interacting elements
Term
Management System
Definition
System to establish policy and objectives and to achieve those objectives
Term
Quality Management System
Definition
Management system to direct and control an organization with regard to quality
Term
Quality Policy
Definition
Overall intentions and direction of an organization related to quality as formally expressed by top management
Term
Quality Objective
Definition
Something sought, or aimed for, related to Quality
Term
Management
Definition
Coordinated activities to direct and control an organization
Term
Top Management
Definition
Person or Groups of people who directs and controls an organization at the highest level
Term
Quality Management
Definition
Coordinated activities to direct and control an organization with regard to quality
Term
Quality Planning
Definition
Part of Quality Management focused on setting quality objectives and specifying necessary operational processes and resources to fulfill the quality objectives
Term
Quality Control
Definition
Part of Quality Management focused on fulfilling quality requirements
Term
Quality Assurance
Definition
Part of Quality Management focused on providing confidence that Quality requirements will be fulfilled
Term
Quality Improvement
Definition
Part of Quality Management focused on increasing the ability to fulfill quality requirements
Term
Continual Improvement
Definition
Recurring activity to increase the ability to fulfill requirements
Term
Effectiveness
Definition
Extent to which planned activities are realized and planned results achieved
Term
Efficiency
Definition
Relationship between result achieved and resources utilized
Term
Organization
Definition
Group of people and facilities with an arrangement of responsibilities, authorities and relationships
Term
Organizational Structure
Definition
Arrangement of responsibilities, authorities, and relationships between people
Term
Infrastructure
Definition
system of facilities, equipment and services needed for the operation of an organization
Term
Work Environment
Definition
Set of conditions under which work is performed
Term
Customer
Definition
Organization or person that receives a product
Term
Supplier
Definition
Organization or person that provides a product
Term
Interested Party
Definition
Person or Group having an interest in the performance and success of an organization
Term
Contract
Definition
Binding Agreement
Term
Process
Definition
Set of inter-related or interacting activities that transform inputs into outputs
Term
Product
Definition
Result of a process
Term
Project
Definition
Unique process, consisting of a set of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective conforming to specific requirements, including the constraints of time, cost and resource
Term
Design and Development
Definition
Set of processes that transforms requirements into specified characteristics or into the specification of a product, process, or system
Term
Procedure
Definition
Specified way to carry out an activity or a process
Term
Characteristic
Definition
Distinguishing feature
Term
Quality Characteristic
Definition
Inherent characteristic of a product, process, or system related to a requirement
Term
Dependability
Definition
Collective term used to describe the availability performance and its influencing factors: reliability performance, maintainability performance, and maintenance support performance
Term
Traceability
Definition
Ability to trace the history, application or location of that which is under consideration
Term
Conformity
Definition
Fulfillment of a requirement
Term
Non-conformity
Definition
Non-fulfillment of a requirement
Term
Defect
Definition
Non-fulfillment of a requirement related to an intended or specified use
Term
Preventive action
Definition
Action to eliminate the cause of a potential nonconformity or other undesirable potential situation
Term
Corrective action
Definition
Action to eliminate the cause of a detected nonconformity or other undesirable situation
Term
Correction
Definition
Action to eliminate a detected nonconformity
Term
Rework
Definition
Action on a nonconforming product to make it conform to the requirements
Term
Regrade
Definition
Alteration of the grade of a nonconforming product in order to make it conform to requirements differing from the initial ones
Term
Repair
Definition
Action on a nonconforming product to make it acceptable for the intended use
Term
Scrap
Definition
Action on a nonconforming product to preclude its originally intended use
Term
Concession
Definition
Permission to use or release a product that does not conform to specified requirements
Term
Deviation Permit
Definition
Permission to depart from the originally specified requirements of a product prior to realization
Term
Release
Definition
Permission to proceed to the next stage of a process
Term
Information
Definition
Meaningful data
Term
Documentation
Definition
Information and its supporting medium
Term
Specification
Definition
Document stating requirements
Term
Quality Manual
Definition
Document specifying the quality management system of an organization
Term
Quality Plan
Definition
Document specifying which procedures and associated resources shall be applied by whom and when to a specific project, product, process or contract
Term
Record
Definition
Document stating results achieved or providing evidence of activities performed
Term
Objective Evidence
Definition
Data supporting the existence or verity of something
Term
Inspection
Definition
Conformity evaluation by observation and judgment accompanied as appropriate by measurement, testing, or gauging
Term
Test
Definition
Determination of one or more characteristics according to a procedure
Term
Verification
Definition
Confirmation, through the provision of objective evidence, that specified requirements have been fulfilled
Term
Validation
Definition
Confirmation, through the provision of objective evidence, that the requirements for a specific intended use or application have been fulfilled
Term
Determination
Definition
Notice
Term
Review
Definition
Activity undertaken to determine the suitability, adequacy and effectiveness of the subject matter to achieve established objectives
Term
Audit
Definition
Systematic, Independent and Documented Process for obtaining audit evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled
Term
Audit Programme
Definition
Set of one or more audits planned for a specific time frame and directed toward a specific purpose
Term
Audit Criteria
Definition
Set of policies, procedures or requirements
Term
Audit Evidence
Definition
Records, Statements of fact, or other information which are relevant to the audit criteria and verifiable
Term
Audit Findings
Definition
Results of the evaluation of the collected audit evidence against audit criteria
Term
Audit Conclusion
Definition
Outcome of an audit provided by the audit team after consideration of the audit objectives and all audit findings
Term
Audit Client
Definition
Organization or person requesting an audit
Term
Auditee
Definition
Organization being audited
Term
Auditor
Definition
Person with the demonstrated personal attributes and competence to conduct an audit
Term
Audit Team
Definition
One or more auditors, conducting an audit, supported if needed by technical experts
Term
Technical Expert
Definition
person who provides specific knowledge or expertise to the audit team
Term
Audit Plan
Definition
Description of the activities and arrangements for an audit
Term
Audit Scope
Definition
Extent and boundaries of an audit
Term
Competence
Definition
demonstrated personal attributes and demonstrated ability to apply knowledge and skills
Term
Measurement Management System
Definition
Set of inter-related and interacting elements necessary to achieve metrological confirmation and continual control of measurement processes
Term
Measurement Process
Definition
Set of operations to determine the value of a quantity
Term
Metrological Confirmation
Definition
Set of operations required to ensure that measuring equipment conforms to the requirements for its intended use
Term
Measuring Equipment
Definition
Measuring instrument, software, measurement standard, reference material or auxiliary apparatus or a combination thereof necessary to realize a measurement process
Term
Metrological Characteristic
Definition
Distinguishing feature which can influence the results of measurement
Term
Metrological Function
Definition
Function with administrative and technical responsibility for defining and implementing the measurement management system
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