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Psych 260 - Org. Psych
Hard Q's
11
Psychology
2nd Grade
04/21/2008

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Cards

Term
Nonverbal Communication Types
Definition
1. Tactilics 
2. Oculesics
3. Paralinguistics
4. Proxemics
5. Kinesics 
Term
Communication Barriers
Definition
1. Perceptions
2. Filtering
3. Language Barriers
4. Info Overload
 
Term
Attentive Listening
Definition
1. Active Listening
       Sensing
       Evaluatoin
       Responding
2. Exhibiting Empathy
3. Unconditional Positive Regard
Term
Stages of Team Development
Definition
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
Term
Challenges to SDWT
Definition
1. Cros-Cultural Issues
2. Management Resistance
3. Employee and Labor Union Resistance
Term
Team Trust Hierarchy
Definition
1. Calculus
2. Knowledge
3. Identification
Term
Team Decision-Making Constraints
Definition
1. Time Constraints
2. Evaluation Apprehension
3. Conformity to Peer-Pressure
Term
Conflict Management Styles
Definition
1. Problem Solving
2. Forcing
3. Yielding
4. Compromising
5. Avoiding
Term
Conflict Process
Definition
1. Perceptions
2. Outcomes
3. Emotions
4. Manifest
5. Sources
Term
Sources of Power
Definition
1. Legitimate
2. Reward
3. Coercive
4. Expert
5. Referent
Term
Social Identity Theory (Processes)
Definition
1. Categorization
2. Homegenization
3. Differentiation
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