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| 1. Customer loyalty: The customer’s preference for a business; usually expressed in regular purchases from the business |
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| 2. Express warranty: A warranty that is written or expressed verbally |
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| 3. Factory-approved service center: Businesses that have been selected by a manufacturer or seller to repair and/or replace products covered by certain warranties |
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| 4. Full warranty: A warranty that covers the entire product |
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| 5. Guarantee: A promise made by the seller to the customer that the seller will refund the customer’s purchase price if the product does not perform as expected |
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| 6. Implied warranty: An unwritten, unspoken warranty understood by the customer and the seller that the product will perform as expected |
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| 7. Limited warranty: A warranty that does not contain the provisions of a full warranty; may cover certain repairs or specific parts |
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| 8. Magnuson-Moss Warranty Act: A federal law which provides guidelines to businesses that offer warranties and guarantees with their products and protects consumers who buy those products |
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| 9. Malfunction: A failure to perform properly |
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| 10. Provision: A clause in a legal document that describes specific requirements or conditions |
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| 11. Recourse: Someone or something to which one can turn for help |
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| 12. Warrantor: A person or business that provides a warranty to others |
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| 13. Warranty: A promise made by the seller to the customer that the seller will repair or replace a product that does not perform as expected |
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