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Professional Communication in Audiology
Physiologic Measures 1
16
Audiology
Graduate
02/15/2017

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Cards

Term
- In health care, ___ is a vital aspect of diagnosis and treatment
-The ability to communicate with patients, families, and other providers is a ___ part of clinical practice
-No matter how capable providers are at testing, interpreting findings, and determining appropriate interventions, any failure to communicate results & recommendations effectively reduces the ___ ___ of the services provided
-Communication includes ____, ____, and ___ modalities
Definition
communication; critical; optimum value; verbal, nonverbal; written
Term
-Many factors guide ___ writing & ___ with patients -There is no ONE source that gives definitive answers about how to ___ in clinical environments -Ultimately, must ___ various factors to determine how to best serve patients’ needs
Definition
report; communication; communicate; weigh
Term
What are some factors that impact communication?
Definition
research evidence, employer guidelines, third-party provider expectations, accrediting bodies, laws and regulations, provider, and patients and families
Term
-Employer guidelines: ___ systems, school systems, ___ agencies; uniform ___ helps in the effectiveness of the communication process
-Third-party providers: what was done & why: important for ___; medical record documentation can be ___
-Accrediting Bodies: The ___ ___
-Laws and Regulations: address communication issues related to ___ ___ and equal access to ___
-The Professional: responsible to develop appropriate & useful methods of ___ and ___ communication
Definition
medical; govt; reporting; reimbursement; audited; Joint Commission; civil rights; services; verbal & written
Term
Accrediting Bodies in Healthcare:
-Purpose: various bodies help to ___ care and set ___ for health care service; typically issue ___ to help professionals communicate effectively
-Example-The Joint Commission: a private, nonprofit organization that provides ___ to health care organization & hospitals to ensure certain ___ for patient safety & quality of care are met
Definition
standardize; expectations; guidelines; accreditation; requirements
Term
-Section 504 of the Rehabilitation Act of 1973 (enforced by the Health & Human Services Office for Civil Rights): prohibits ___ against individuals with disabilities, including hearing loss, by any program that receives ___ ___
-Hospitals provide ___ ___ to persons with disabilities when needed to aid effective communication; may mean hearing ___ ___ and/or interpreters
Definition
discrimination; federal aid; auxiliary aids; assistive technology;
Term
-American with Disabilities Act (enforced by the Dept of Justice): requires institutions that get federal aid to provide ___ ___ to individuals with disabilities to ensure access to participation
-Hospitals provide auxiliary aids to persons with disabilities when needed to aid effective ___; may mean hearing assistive technology and/or interpreters
Definition
public accommodations; communication
Term
Health Insurance Portability and Accountability Act (HIPAA): ___ federal law, defines providers as “___ ___” who are held to standards
Definition
1996; covered entities
Term
HIPAA Components:
-Title I: health care access, portability, and renewability: to protect coverage for those who ___ or ___ jobs
-Title II: preventing health care ___ and ___, administrative simplification; medical liability reform
Definition
change or lose; fraud and abuse
Term
Components of Title 2 of HIPAA:
-___rule: regulates use & disclosure of protected health information (PHI)
-Transactions and code sets rule: for those who file ___ claims with the CMS (Centers for Medicaid or Medicare)
-___rule: similar to privacy rule but deals specifically with protecting electronic health info
-___ ___ rule: providers have to get a national provider identifier (NPI) number
-___rule: creates penalties for violations
Definition
Privacy; electronic; Security; unique identifier; Enforcement
Term
Building Rapport:
-Goal: establish a positive ___ relationship
-First moments can set the ___ for the rest of the interaction
-First moments can ___ or ___ with communication with the patient or family
Definition
working; tone; facilitate or interfere
Term
What does AIDET stand for?
Definition
Acknowledge, introduce, duration, expectation, and thank
Term
AIDET:
-Acknowledge patient with a ___, ___ contact, shaking hands, etc
-Introduce yourself to the patient & identify your ___
-Duration: give the patient an ___ of how long the appointment will last
-Expectation: inform the patient of what to ___ during the encounter
-___ the patient
Definition
greeting; eye; role; estimate expect; Thank
Term
List 5 tips for communicating that includes an interpreter
Definition
1. Use simple language 2. Keep sentences short 3. Avoid asking more than one question at a time 4. Avoid slang or technical terms 5. Pause to allow the interpreter to speak
Term
Describe one strategy that may be used with overly talkative patients
Definition
mention that there is a lot of information that must be covered in an appointment, emphasize goals of appointment so patient knows what to expect & attends to the subject, may also reschedule for an additional appointment if needed
Term
Medical-Legal Evaluation:
-Others reports focus on patient’s ___ care
-Medical-legal report provides professional judgments about the ___ and probable ___ of hearing loss
-Document evidence to support ___ & ___
-Include statement of ___ of the hearing test
-Note type & equipment ___ status
-List prior ___ ___ to determine potential for temporary threshold shift (TTS)
-Include statement of hearing ___, perhaps calculation using formula 29
Definition
clinical; diagnosis; cause; impressions; recommendations; validity; calibration; noise exposure; handicap
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