Term
| computer-integrated manufacturing - CIM |
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Definition
| use of computer-aided design and computer-aided manufacturing to sequence and optimize a number of production processes |
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| esign approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet customers' needs |
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| a process that is highly automated & has a continuous production flow |
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Term
| customer relationship management - CRM |
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Definition
| multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns |
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| planned elimination of positions or jobs |
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| Economies in which materials and processes employed in one product can be used to make other related products |
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| Manufacturing plants that have short production runs, are organized around products and use decentralized scheduling |
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Term
| high-involvement organization |
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Definition
| type of organization in which top management ensures that there is consensus about the direction in which the business is heading |
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| series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of producers and consumers |
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| a system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process just as they are needed |
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| Technologies that produce goods and services in high volume |
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| operation that strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process and continually striving for improvement |
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| organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights |
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Definition
| movement of the right goods in the right amount to the right place at the right time |
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| production of varied, individually customized products at the low cost of standardized, mass-produced products |
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| form of organization that seeks to maximize internal efficiency |
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| an organizational form that emphasizes flexibility |
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| successful effort to achieve an appropriate size at which the company performs most effectively |
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| method of systematically analyzing work processes to identify and eliminate virtually all causes of defects, standardizing the processes to reach the lowest practicable level of any cause of customer dissatisfaction |
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| Technologies that produce goods and services in low volume |
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| formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals |
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| Loss of productivity and morale in employees who remain after a downsizing |
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| systematic application of scientific knowledge to a new product, process, or service |
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Term
| time-based competition (TBC) |
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Definition
| strategies aimed at reducing the total time needed to deliver a good or service |
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Term
| total quality management(TQM) |
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Definition
| Strategies aimed at reducing the total time needed to deliver a good or service |
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Term
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Definition
| strategies aimed at reducing the total time needed to deliver a good or service |
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