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Principles of Management
Chapters 6-8
123
Management
Undergraduate 1
09/30/2017

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Term
Direct competition
Definition
the rivalry between two companies that offer similar products and services, acknowledge each other as rivals, and act and react to each other’s strategic actions
Term
Differentiation
Definition
the positioning strategy of providing a product or service that is sufficiently different from competitors’ offerings that customers are willing to pay a premium price for it
Term
Analyzers
Definition
companies using an adaptive strategy that seeks to minimize risk and maximize profits by following or imitating the proven successes of prospectors
Term
diversification
Definition
a strategy for reducing risk by buying a variety of items (stocks or, in the case of a corporation, types of businesses) so that the failure of one stock or one business does not doom the entire portfolio
Term
wholly owned affiliates
Definition
foreign offices, facilities, and manufacturing plants that are 100 percent owned by the parent company
Term
competitive advantage
Definition
providing greater value for customers than competitors can
Term
World Trade Organization (WTO)
Definition
the successor to GATT; the only international organization dealing with the global rules of trade between nations; its main function is to ensure that trade flows as smoothly, predictably, and freely as possible
Term
expatriate
Definition
someone who lives and works outside his or her native country
Term
technology cycle
Definition
a cycle that begins with the birth of a new technology and ends when that technology reaches its limits and is replaced by a newer, substantially better technology
Term
Flow
Definition
a psychological state of effortlessness, in which you become completely absorbed in what you’re doing, and time seems to pass quickly
Term
growth strategy
Definition
a strategy that focuses on increasing profits, revenues, market share, or the number of places in which the company does business
Term
Character of the rivalry
Definition
a measure of the intensity of competitive behavior between companies in an industry
Term
sustainable competitive advantage
Definition
a competitive advantage that other companies have tried unsuccessfully to duplicate and have, for the moment, stopped trying to duplicate
Term
Cash cows
Definition
a company with a large share of a slow-growing market
Term
Question marks
Definition
a company with a small share of a fast-growing market
Term
trade barriers
Definition
government-imposed regulations that increase the cost and restrict the number of imported goods
Term
Policy uncertainty
Definition
the risk associated with changes in laws and government policies that directly affect the way foreign companies conduct business
Term
Purchasing power
Definition
the relative cost of a standard set of goods and services in different countries
Term
global new ventures
Definition
new companies that are founded with an active global strategy and have sales, employees, and financing in different countries
Term
Global consistency
Definition
when a multinational company has offices, manufacturing plants, and distribution facilities in different countries and runs them all using the same rules, guidelines, policies, and procedures
Term
NAFTA
Definition
a regional trade agreement among the United States, Canada, and Mexico
Term
franchise
Definition
a collection of networked firms in which the manufacturer or marketer of a product or service, the franchisor, licenses the entire business to another person or organization, the franchisee
Term
related diversification
Definition
creating or acquiring companies that share similar products, manufacturing, marketing, technology, or cultures
Term
Bargaining power of suppliers
Definition
a measure of the influence that suppliers of parts, materials, and services to firms in an industry have on the prices of these inputs
Term
Prospectors
Definition
companies using an adaptive strategy that seeks fast growth by searching for new market opportunities, encouraging risk taking, and being the first to bring innovative new products to market
Term
Direct foreign investment
Definition
a method of investment in which a company builds a new business or buys an existing business in a foreign country
Term
Refreezing
Definition
supporting and reinforcing new changes so that they stick
Term
government import standards
Definition
a standard ostensibly established to protect the health and safety of citizens but, in reality, is often used to restrict imports
Term
Political uncertainty
Definition
the risk of major changes in political regimes that can result from war, revolution, death of political leaders, social unrest, or other influential events
Term
design iteration
Definition
a cycle of repetition in which a company tests a prototype of a new product or service, improves on that design, and then builds and tests the improved prototype
Term
Unfreezing
Definition
getting the people affected by change to believe that change is needed
Term
distinctive competence
Definition
what a company can make, do, or perform better than its competitors
Term
threat of substitute products or services
Definition
a measure of the ease with which customers can find substitutes for an industry’s products or services
Term
strategic alliances
Definition
an agreement in which companies combine key resources, costs, risks, technology, and people
Term
strategic group
Definition
a group of companies within an industry against which top managers compare, evaluate, and benchmark strategic threats and opportunities
Term
stability strategy
Definition
a strategy that focuses on improving the way in which the company sells the same products or services to the same customers
Term
acquisitions
Definition
the purchase of a company by another company
Term
Recovery
Definition
the strategic actions taken after retrenchment to return to a growth strategy
Term
Union of South American Nations (UNASUR)
Definition
a regional trade agreement among Argentina, Brazil, Paraguay, Uruguay, Venezuela, Bolivia, Colombia, Ecuador, Peru, Guyana, Suriname, and Chile
Term
Strategic reference points
Definition
the strategic targets managers use to measure whether a firm has developed the core competencies it needs to achieve a sustainable competitive advantage
Term
Core capabilities
Definition
the internal decision-making routines, problem-solving processes, and organizational cultures that determine how efficiently inputs can be turned into outputs
Term
change agent
Definition
the person formally in charge of guiding a change effort
Term
subsidies
Definition
government loans, grants, and tax deferments given to domestic companies to protect them from foreign competition
Term
regional trading zones
Definition
areas in which tariff and nontariff barriers on trade between countries are reduced or eliminated
Term
results-driven change
Definition
change created quickly by focusing on the measurement and improvement of results
Term
compression approach to innovation
Definition
an approach to innovation which assumes that incremental innovation can be planned using a series of steps and that compressing those steps can speed innovation
Term
Organizational development
Definition
a philosophy and collection of planned change interventions designed to improve an organization’s long-term health and performance
Term
Trans-Pacific Partnership (TPP)
Definition
a proposed regional trade agreement among Australia, Brunei, Canada, Chile, Japan, Malaysia, Mexico, New Zealand, Peru, Singapore, United States, and Vietnam
Term
Market commonality
Definition
the degree to which two companies have overlapping products, services, or customers in multiple markets
Term
experiential approach to innovation
Definition
an approach to innovation that assumes a highly uncertain environment and uses intuition, flexible options, and hands-on experience to reduce uncertainty and accelerate learning and understanding
Term
Nontariff barriers
Definition
barriers nontax methods of increasing the cost or reducing the volume of imported goods
Term
response
Definition
a competitive countermove, prompted by a rival’s attack, to defend or improve a company’s market share or profit
Term
National culture
Definition
the set of shared values and beliefs that affects the perceptions, decisions, and behavior of the people from a particular country
Term
protectionism
Definition
a government’s use of trade barriers to shield domestic companies and their workers from foreign competition
Term
Defenders
Definition
companies using an adaptive strategy aimed at defending strategic positions by seeking moderate, steady growth and by offering a limited range of high-quality products and services to a well-defined set of customers
Term
Generational change
Definition
change based on incremental improvements to a dominant technological design such that the improved technology is fully backward compatible with the older technology
Term
design competition
Definition
competition between old and new technologies to establish a new technological standard or dominant design
Term
customs classification
Definition
a classification assigned to imported products by government officials that affects the size of the tariff and the imposition of import quotas
Term
technological lockout
Definition
the inability of a company to competitively sell its products because it relies on old technology or a nondominant design
Term
Industry-level strategy
Definition
a corporate strategy that addresses the question, “How should we compete in this industry?”
Term
innovation streams
Definition
patterns of innovation over time that can create sustainable competitive advantage
Term
coercion
Definition
the use of formal power and authority to force others to change
Term
rare resources
Definition
a resource that is not controlled or possessed by many competing firms
Term
Portfolio strategy
Definition
a corporate-level strategy that minimizes risk by diversifying investment among various businesses or product lines
Term
Technological substitution
Definition
the purchase of new technologies to replace older ones
Term
Global business
Definition
the buying and selling of goods and services by people from different countries
Term
tariff
Definition
a direct tax on imported goods
Term
CAFTA-DR
Definition
a regional trade agreement among Costa Rica, the Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua, and the United States
Term
Organizational decline
Definition
a large decrease in organizational performance that occurs when companies don’t anticipate, recognize, neutralize, or adapt to the internal or external pressures that threaten their survival
Term
focus strategy
Definition
the positioning strategy of using cost leadership or differentiation to produce a specialized product or service for a limited, specially targeted group of customers in a particular geographic region or market segment
Term
change intervention
Definition
the process used to get workers and managers to change their behaviors and work practices
Term
APEC
Definition
a regional trade agreement among Australia, Canada, Chile, the People’s Republic of China, Hong Kong, Japan, Mexico, New Zealand, Papua New Guinea, Peru, Russia, South Korea, Taiwan, the United States, and all the members of ASEAN except Cambodia, Lao PDR, and Myanmar
Term
exporting
Definition
selling domestically produced products to customers in foreign countries
Term
ASEAN
Definition
a regional trade agreement among Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam
Term
product prototype
Definition
a full-scale, working model that is being tested for design, function, and reliability
Term
voluntary export restraints
Definition
voluntarily imposed limits on the number or volume of products exported to a particular country
Term
General Electric workout
Definition
a three-day meeting in which managers and employees from different levels and parts of an organization quickly generate and act on solutions to specific business problems
Term
technological discontinuity
Definition
the phase of an innovation stream in which a scientific advance or unique combination of existing technologies creates a significant breakthrough in performance or function
Term
Strategic dissonance
Definition
a discrepancy between a company’s intended strategy and the strategic actions managers take when implementing that strategy
Term
Valuable resources
Definition
a resource that allows companies to improve efficiency and effectiveness
Term
Maastricht Treaty of Europe
Definition
a regional trade agreement among most European countries
Term
BCG matrix
Definition
a portfolio strategy developed by the Boston Consulting Group that categorizes a corporation’s businesses by growth rate and relative market share and helps managers decide how to invest corporate funds
Term
creative work environments
Definition
workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged
Term
discontinuous change
Definition
the phase of a technology cycle characterized by technological substitution and design competition
Term
licensing
Definition
an agreement in which a domestic company, the licensor, receives royalty payments for allowing another company, the licensee, to produce the licensor’s product, sell its service, or use its brand name in a specified foreign market
Term
threat of new entrants
Definition
a measure of the degree to which barriers to entry make it easy or difficult for new companies to get started in an industry
Term
Milestones
Definition
formal project review points used to assess progress and performance
Term
Firm-level strategy
Definition
a corporate strategy that addresses the question, “How should we compete against a particular firm?”
Term
attack
Definition
a competitive move designed to reduce a rival’s market share or profits
Term
Imperfectly imitable resources
Definition
a resource that is impossible or extremely costly or difficult for other firms to duplicate
Term
Quotas
Definition
a limit on the number or volume of imported products
Term
Resistance to change
Definition
opposition to change resulting from self-interest, misunderstanding and distrust, and a general intolerance for change
Term
competitive inertia
Definition
a reluctance to change strategies or competitive practices that have been successful in the past
Term
situational analysis
Definition
an assessment of the strengths and weaknesses in an organization’s internal environment and the opportunities and threats in its external environment
Term
Stars
Definition
a company with a large share of a fast-growing market
Term
Resource similarity
Definition
the extent to which a competitor has similar amounts and kinds of resources
Term
dogs
Definition
a company with a small share of a slow-growing market
Term
retrenchment strategy
Definition
a strategy that focuses on turning around very poor company performance by shrinking the size or scope of the business
Term
Resources
Definition
the assets, capabilities, processes, employee time, information, and knowledge that an organization uses to improve its effectiveness and efficiency and create and sustain competitive advantage
Term
shadow-strategy task force
Definition
a committee within a company that analyzes the company’s own weaknesses to determine how competitors could exploit them for competitive advantage
Term
joint venture
Definition
a strategic alliance in which two existing companies collaborate to form a third, independent company
Term
Cost leadership
Definition
the positioning strategy of producing a product or service of acceptable quality at consistently lower production costs than competitors can, so that the firm can offer the product or service at the lowest price in the industry
Term
Corporate-level strategy
Definition
the overall organizational strategy that addresses the question, “What business or businesses are we in or should we be in?”
Term
Core firms
Definition
the central companies in a strategic group
Term
General Agreement on Tariffs and Trade (GATT)
Definition
a worldwide trade agreement that reduced and eliminated tariffs, limited government subsidies, and established protections for intellectual property
Term
Bargaining power of buyers
Definition
a measure of the influence that customers have on a firm’s prices
Term
local adaptation
Definition
modifying rules, guidelines, policies, and procedures to adapt to differences in foreign customers, governments, and regulatory agencies
Term
Organizational innovation
Definition
the successful implementation of creative ideas in organizations
Term
Secondary firms
Definition
the firms in a strategic group that follow strategies related to but somewhat different from those of the core firms
Term
Testing
Definition
the systematic comparison of different product designs or design iterations
Term
Tripartite Free Trade Agreement (TFTA)
Definition
a regional trade agreement among twenty-seven African countries
Term
dominant design
Definition
a new technological design or process that becomes the accepted market standard
Term
Change forces
Definition
forces that produce differences in the form, quality, or condition of an organization over time
Term
nonsubstitutable resources
Definition
a resource that produces value or competitive advantage and has no equivalent substitutes or replacements
Term
Multinational corporations
Definition
a corporation that owns businesses in two or more countries
Term
unrelated diversification
Definition
creating or acquiring companies in completely unrelated businesses
Term
S-curve pattern of innovation
Definition
a pattern of technological innovation characterized by slow initial progress, then rapid progress, and then slow progress again as a technology matures and reaches its limits
Term
resistance forces
Definition
forces that support the existing conditions in organizations
Term
Multifunctional teams
Definition
work teams composed of people from different departments
Term
reactors
Definition
companies that do not follow a consistent adaptive strategy but instead react to changes in the external environment after they occur
Term
cooperative contract
Definition
an agreement in which a foreign business owner pays a company a fee for the right to conduct that business in his or her country
Term
incremental change
Definition
the phase of a technology cycle in which companies innovate by lowering costs and improving the functioning and performance of the dominant technological design
Term
grand strategy
Definition
a broad corporate-level strategic plan used to achieve strategic goals and guide the strategic alternatives that managers of individual businesses or subunits may use
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