Term
CH 2
SOCIAL RESPONSIBILITY |
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Definition
| the conscious effort to operate in a manner that creates a win-win situation for all stakeholders. |
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Term
CH 3
NONPROGRAMMED DECISIONS |
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Definition
| significant decision that arise in nonrecurring and nonroutine situations, for which the decision maker should use the decision maker model. |
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Term
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Definition
| includes the factors that affect its performance from within its boundaries. |
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Term
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Definition
| decisions that arise in recurring or routine situations, for which the decision maker should use decision rules or organizational policies and procedures. |
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Term
CH 2
ORGANIZATIONAL CULTURE |
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Definition
| consisits of the values, beliefs, and assumptions about appropriate behavior that members of an organization share. |
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Term
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Definition
| the approach to generating new ideas that involves 3 stages. 1. preparation 2. incubation and illumination. 3.evaluation. |
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Term
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Definition
| an organizations purpose or reason for being. |
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Term
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Definition
| the process of suggesting many possible alternatives w/o evaluation. |
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Term
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Definition
| a way of thinking that generates new ideas. |
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Term
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Definition
| a measure of value determined by comparing actual functioning to customer requirements. |
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Term
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Definition
| the method used to transform inputs into outputs. |
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Term
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Definition
| the process of developing group agreement on a solution to a problem. |
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Term
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Definition
| the perceived benefit of a product, used by customers to determine whether or not to buy the product. |
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Term
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Definition
| the implementation of a new idea. |
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Term
CH 2
TOTAL QUALITY MANAGEMENT |
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Definition
| the process that involves everyone in an organization focusing on the customer to contiually improve product value. |
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Term
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Definition
| standards that an alternative must meet to be selected as the decision that will accomplish the objective. |
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Term
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Definition
| behavior, values, beliefs, and assumptions. |
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Term
CH 3
PARTICIPATIVE DECISION MAKING |
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Definition
| a timedriven or development driven decision tree that assists a user in selecting one of five leadership style to use in a given situation to maximize a decision. |
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Term
CH 2
LEARNING ORGANIZATION |
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Definition
| an organization w/ a culture that values sharing knowledge so as to adopt to the changing environment and continuously improve. |
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Term
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Definition
| the process of generating and evaluating alternatives using a structured voting method. |
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Term
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Definition
| the factors outside of an organizations boundaries that affect its performance. |
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Term
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Definition
| a way of thinking that generates new ideas. |
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Term
CH 2
STAKEHOLDERS APPROACH TO ETHICS |
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Definition
| creating a win-win situation for all relavant stakeholders so that everyone benefits from the decision. |
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Term
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Definition
| the situation that exists whenever objectives are not being met. |
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Term
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Definition
| standards of right and wrong that influence behavior. |
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Term
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Definition
| the process of taking corrective action to meet objectives. |
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Term
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Definition
| regarding ones own ethnic group or culture as superior to others. |
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Term
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Definition
| the process of selecting a course of action that will solve a problem. |
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