Plan Quality Mgmt (P)-Qlty Mgmt Plan, Qlty Metrics

Manage Quality (E)-Qlty Reports, Test & Eval docs

Control Quality (M&C)-Qlty Ctrl Measurements, Verified Deliverables, Work Perf Info

Q - is about the level you satisfy the requirement

G - technical classification indicating common function

GP - Not Allowed!

Expected product vs Produced product. If customer expect a cheap car (which is their target market), but you produced very expensive car, then customer cannot sell to their target market

O: Qlty Mgmt Plan

Qlty Metrics

Revs in: Risk Mgmt Plan

Scope Baseline

LL Register

Reqs Traceability Matrix

Risk Register

Stakeholder Register

IN: Proj Charter

Requirements Mgmt Plan

Risk Mgmt Plan

Stakeholder Engagement Plan

Scope Baseline

Assumption Log

Requirements Documentation

Requirements Traceability Matrix

Stakeholder Register

EEFs & OPAs

T&Ts: Expert Judgement

Data Gathering: Benchmarking, Brainstorming, Interviewing

Data Analysis: Cost-benefit, Cost of Quality

Data Representation: Flowcharts, Logical Data Models, Matrix, Mind Maps, etc. 

Test & Inspection Planning

Meetings

- Applying the Qlty processes while executing the Project

- It may be called Qlty Assurance

- Manage Qlty is about preventing Qlty problems by ensuring Qlty procedures are being applied

- We measure the processes & systems to decrease the number of the defective deliverables

- We try to understand if the Qlty procedure, policies, & the standards are being applied 

- A are structured & planned

- A can be Internal, Customer, Third-party

- The results should be documented

PLAN QLTY MGMT (P) - Quality Mgmt Plan, Qty metrics

MANAGE QLTY (E) - Qlty Reports, Test & Eval docs, Change Reqs

CONTROL QLTY (M&C) - Qlty ctrl measurements, verified deliverables, work perf info, change reqs

O: Qlty Reports, Test & Eval docs

Change Requests

Revs: Qlty Mgmt Plan

Scope, Schedule, Cost Baselines

Issue Log, Risk Register, LL Register

IN: Qlty Mgmt Plan

LL Register

Qlty Ctrl Measurements (iterative)

Qlty Metrics

Risk Report

OPAs

T&Ts: Data Gathering (checklists)

Data Analysis: Alternative, Documents, Process, Root Cause, etc.

Data Representation: Affinity Diagrams, Cause & Effect D (Fishbone, Ishikawa, Why-why), Flowcharts, Histograms, Matrix D, Scatter D

Audits

Design for X (DfX)

Problem Solving

Continuous Improvement: PDCA (Plan, Do, Check, Act), Six Sigma

- Identify the Problem

- Find the root cause of the Problem

- Examine the problem in detail

- Define all of the probable solutions & their effects on other parts of the Project

- Determine ideal solution

- Apply the solution

- Turn back & approve the effectiveness of the solution

Deming Cycle

Plan = Plan

Do = Perform

Check = Monitor

Act = Improve

Normal Distribution - (68.2,95.4)

Standard Deviation (Sigma) - Range measurement, variation within the data set

Probability - how likely smth to occur

Mutually Exclusive - events that cannot happen at the same time

Statistically Independent - when probability of one event does not depends on the probability of another

O: Qlty Ctrl Measurements

Verified Deliverables

Work Performance Info

Change Requests

Revs: Qlty Mgmt Plan

Issue Log

LL Register

Risk Register

Test & Evaluation Docs

IN: Qlty Mgmt Plan

LL Register

Qlty Metrics

Test & Evaluation Docs

Approved Change Reqs

Deliverables

Work Performance Data

EEFs & OPAs

T&Ts: Data Gathering: (Checklists, Checksheets, Stat Sampling, Questionnaires, Surveys, etc.)

Data Analysis: Performance Reviews, Root Cause Analysis, etc.

Inspections

Testing & Product Evaluations

Data Representation Tools: Cause & Effect Ds, Control Charts, Histograms (Pareto), Scatter Ds, etc.

Meetings

Attribute Sampling - check if the deliverables, services, or items are defective or not (yes/no)

Variable Sampling - we try to understand the defects, how bad and where, etc. defects are

Specification (Tolerance) Limits - limits specified (defined) in the contract with the Customer

Upper (Lower) Ctrl Limits - organizational Qlty Standards. Generally set at 3 or 6 Sigma

Stable (in ctrl) process: measurements are within upper & lower ctrl limits

Unstable (out of ctrl) process: measurement is outside (U or L) ctrl limit; rework needed

Unstable (out of ctrl) process: Rule of 7!

Flipped Specs (inside ctrl limits) and U&L Ctrl limits - if data point is outside of specs but within the ctrl limit then process is still stable (in ctrl) but improvement are needed (since customer req's aren't satisfied) & problems with customer may arise

-Qlty: providing the customer satisfaction by delivering exactly what the customer wants

-Prevention rather than inspection

-Overworking may cause Qlty problems

-Rushing thru the Qlty inspections may cause Qlty problems

-IF the product does not satisfy the Qlty req's, it needs to be fixed

-The Qlty processes, T&Ts have to be tailored by the PM

-Only the authorized processes & techniques should be applied

-Consider the existing org governance related to Qlty Mgmt

-Consider existing Qlty standards and legal regulations & restrictions

-Consider Qlty improvement processes w/in the Org

-Consider how collaborative our relationships with the stakeholders are