Term
TRUE OR FALSE? Some of the common questions customers ask service technicians are
.How is the equipment suppose to operate?
.What is the equipment doing wrong?
.What is the root cause of the problem?
.What specific tests or procedures determined this?
.How can this be corrected?
.How much will this cost? |
|
Definition
|
|
Term
| What is a systems approach to troubleshooting? |
|
Definition
| Technicians are called upon to work on the entire system. |
|
|
Term
| What is an example of an airflow problem that can look like a refrigerant charge problem if a service technician is only looking at system pressures? |
|
Definition
| Low evaporator airflow can cause low system pressure. |
|
|
Term
| List the 6 stages of troubleshooting in the correct order ______. |
|
Definition
1. Understanding system operational sequence.
2. Preliminary system inspection.
3. Collecting operational data.
4. Recognizing what is operating incorrectly.
5. Testing to isolate the cause.
6. Recommending corrective action. |
|
|
