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Persuasion
Integrating Theory, Research, and Practice
162
Communication
Undergraduate 4
12/12/2011

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Term
attributions
Definition
the process of creating causal explanations for why things happen
Term
consensus
Definition
a rule for making attributions

high if most others behave the same way in that situation
Term
consistency
Definition
a rule for making attributions

high if the observed behavior occurs over time
Term
counter-attitudinal advocacy
Definition
speaking in favor of positions that are against one's current attitudes
Term
dispositional attributions
Definition
internal attributions based on personal characteristics
Term
distinctiveness
Definition
a rule for making attributions

low if the observed behavior occurs in most situations the person is in
Term
door-in-the-face
Definition
initially making a very large unreasonable request that the target is likely to turn down and then later making the smaller critical request
Term
external factors
Definition
factors outside a person such as other people, the weather, the situation, and so on that cause a person to behave a certain way
Term
foot-in-the-door
Definition
initially making a very small request that the target is likely to agree to and then later making the larger critical request
Term
internal factors
Definition
factors inside a person, such as personality, that cause a person to behave a certain way
Term
locus of control
Definition
the source of control (internal or external)
Term
non-normative behavior
Definition
behavior that is not standard or typical for a situation
Term
pro-attitudinal advocacy
Definition
speaking in favor of positions one currently supports
Term
situational attributions
Definition
external attributions based on influences around the individual
Term
attitude toward behavior
Definition
an attitude toward a specific behavior
Term
behavioral beliefs
Definition
beliefs about what we view as most important and that frequently involve the consequences of performing a behavior
Term
behavioral intention
Definition
a psychological concept best described as an expectation or a plan for how you are going to behave
Term
belief evaluation
Definition
how positive or negative we feel about each of our behavioral beliefs
Term
belief strength
Definition
how strongly we hold a behavioral belief
Term
control beliefs
Definition
beliefs about the likelihood of having the opportunities and resources necessary to perform the behavior and the frequency that a control factor will occur
Term
correspondence
Definition
the measures of intention and behavior that must be measured on the same dimensions

action, target, context, time
Term
intention-behavior relationship
Definition
the extent that behavioral intentions will influence actual performance of the behavior
Term
motivation to comply
Definition
how willing individuals are to go along with what they think their salient others want them to do
Term
normative beliefs
Definition
a person's beliefs about what salient others want him or her to do regarding a specific behavior
Term
perceived behavioral control
Definition
an individual's perception that she or he can control the targeted behavior
Term
subjective norm
Definition
the social pressure a person feels from salient others to perform or not perform a behavior
Term
volitional control
Definition
a behavior that an individual has control over
Term
ability to process
Definition
how capable the receiver is to elaborate on the persuasive message
Term
accountability
Definition
the degree to which the receiver is responsible for the knowing the content
Term
argument
Definition
a reason or series of reasons put forward to support a claim
Term
argument recall
Definition
a process in which research subjects are asked to recall the arguments contained in a persuasive message
Term
biased processing
Definition
occurs when an individual's existing beliefs, knowledge, and/or biases affect how he or she elaborates on a message
Term
central route
Definition
the receiver engages in high elaboration and focuses on thinking about the content of the message
Term
consensus
Definition
the perception that many or most people believe or behave in a certain way
Term
distraction
Definition
stimulus that distracts or diverts the receiver's attention away from the message
Term
elaboration
Definition
the amount of thinking the receiver engages in about the content of a message

can be thought of as a continuum ranging from not thinking at all about the content of the message to extensive thinking about the message
Term
electrophysiological responses
Definition
a test involving the placement if electrodes on research subjects to monitor subtle changes in muscle responses during exposure to a persuasive message
Term
forewarning
Definition
when a receiver is told that he or she is about to be exposed to a persuasive message that challenges his or her beliefs
Term
incongruent information
Definition
when information in a message is not consistent with what the receiver believes to be true
Term
motivation to process
Definition
how much the receiver wants to elaborate on a message
Term
need for cognition
Definition
a personality predisposition that involves the need or desire to think about issues even when there is no personal relevance and their thoughts have no impact on the outcome
Term
objective processing
Definition
occurs when an individual elaborates on a message in an objective or unbiased manner
Term
peripheral cues
Definition
simple decision rules and scripts people develop over time to allow for quick processing and decision making
Term
peripheral route
Definition
the receiver engages in low elaboration of the message
Term
personal relevance/involvement
Definition
the extent to which a topic is important or of value to a receiver
Term
personal responsibility
Definition
the degree to which the receiver is responsible for the message outcome or consequences, such as making a decision
Term
prior knowledge
Definition
the knowledge about a topic that the receiver has before being exposed to a message on that topic
Term
thought listing
Definition
a process in which research participants are asked to list what they were thinking about during the presentation of a persuasive message
Term
authoritarianism
Definition
a personality trait regarding to the degree to which individuals rely on authority figures and sources to guide their lives
Term
credibility
Definition
a perception of believability
Term
discounting model
Definition
assumes that initial attitude change is a result of both source credibility and message content; however, permanent attitude change is based on message content
Term
dogmatism
Definition
a personality trait regarding how closed minded a person is
Term
ethos
Definition
the nature of the sources credibility and composed of three dimensions: good character, goodwill, intelligence
Term
expertise
Definition
a primary dimension of credibility that refers to the perceived knowledge and intelligence of the source
Term
extrinsic credibility
Definition
the credibility of a source prior to the presentation of a persuasive message

initial credibility
Term
goodwill
Definition
a dimension of credibility that refers to the perceived caring on the part of the source
Term
intrinsic credibility
Definition
the nature of the credibility of a source during and after the presentation of a particular message

derived credibility
Term
locus of control
Definition
the degree to which an individual perceives his or her life is controlled by internal factors or external factors
Term
logos
Definition
the nature of arguments and structure of the message
Term
message discrepancy
Definition
the difference between the position being advocated by a message and preferred position of the receiver
Term
message incongruity
Definition
when a message goes against the source's interests or needs
Term
normative influence
Definition
a factory that can influence perceptions of credibility

refers to the influence from group norms

identification/similarity
Term
pathos
Definition
the emotional appeals of the message
Term
sleeper effect
Definition
suggests that high-credibility sources have more persuasive impact immediately following the message than do low-credibility sources, but that over time the effects of credibility wear off
Term
topic saliency
Definition
how important the topic of a persuasive message is to receivers
Term
trustworthiness
Definition
a primary dimensions of credibility that refers to receiver's perceptions of the source's honesty
Term
danger control response
Definition
a cognitive response to a fear appeal that focuses on how to eliminate the danger or threat that is causing the fear
Term
emotional appeal
Definition
a persuasive message that relies on emotion to be persuasive
Term
emotional intensity
Definition
the amount of affect expressed in the language choices of the source
Term
evidence
Definition
factual statements originating from a source other than the speaker, objects not created by the speaker, and opinions of persons other than the speaker that are offered in support of the speaker's claims
Term
extended parallel process model (EPPM)
Definition
developed by Witte

describes the two ways receivers process fear appeals ad how different responses result from different ways or processing
Term
fear appeal
Definition
a persuasive message that attempts to arouse an emotion by depicting a personally relevant and significant threat and then follows this description of the threat by outlining recommendations presented as feasible and effective in deterring the threat
Term
fear control response
Definition
an emotional response to a fear appeal that focuses on how to eliminate the fear
Term
guilt appeal
Definition
a persuasive message intended to stimulate the emotion of guilt, which is often experience when a person thinks his or her behavior does not meet his or her own standards
Term
inoculation theory
Definition
McGuire's theory on resistance to persuasive messages
Term
language intensity
Definition
language characteristics that indicate the extent the source deviates from neutrality
Term
language style
Definition
the types of words a person chooses to present a message
Term
linguistic specificity
Definition
the degree to which a source makes precise reference to attitude objectives in a message
Term
logical appeal
Definition
a persuasive message that relies on logic and reasoning
Term
narrative evidence
Definition
case stories or examples that are used to support a claim
Term
non-refutational two-sided message
Definition
a message that mentions the opposing arguments but does not refute them
Term
one-sided message
Definition
a message that only represents arguments in favor of a particular issue
Term
parallel response model
Definition
developed by Leventhal

proposes that people have one of two responses when exposed to a fear appeal
Term
persuasive intent forewarning
Definition
a message that forewarns the audience that they will be receiving a message that will probably attack their attitudes and beliefs; however, the topic and position of the message are not given
Term
powerful speech
Definition
the absence of powerless language features
Term
powerless speech
Definition
the use of language features such a hedges or qualifiers, hesitations, tag questions, and disclaimers that creat perceptions of little power
Term
refutation message
Definition
a message in which opposing views are presented and refuted in inoculation theory
Term
refutational two-sided message
Definition
a two-sided message that presents opposing arguments and then refutes them
Term
refutational-different message
Definition
a message that refutes opposing arguments on an issue but not the ones contained in the preceding attack message
Term
refutational-same message
Definition
a message that refutes the arguments contained in the attack message from the opposition
Term
response efficacy
Definition
how effective the recommended response is in eliminating a particular threat
Term
self-efficacy
Definition
the extent the audience believes they are capable of performing the response recommended in a message
Term
severity
Definition
the grimness of the threat presented in a message
Term
statistical evidence
Definition
an informational summary of many cases that is expressed in numbers used to support a claim
Term
supportive message
Definition
a one-sided message in inoculation theory
Term
susceptibility
Definition
how probably it is that a particular threat will affect the audience
Term
topic position forewarning
Definition
a message that forewarns the audience of the topic of persuasion and the position (for or against) of the impending persuasive message
Term
two-sided message
Definition
a message that presents arguments in favor of an issue but also considers opposing arguments
Term
agent
Definition
the source of a compliance-gaining message
Term
antisocial strategies
Definition
compliance-gaining strategies based on coercive and legitimate power
Term
appeal to exclusivity
Definition
a propaganda tactic that communicates that the recommended product or idea is only for the most selective or choosy audiences, rather than being the choice of most people or common folks
Term
bait and switch
Definition
a propaganda tactic frequently usef in sales settings

involves using a great claim in an advertisement to lure customers to the store, and once they are there, the seller tries to convinve them to move up to a higher cost item
Term
bandwagon
Definition
a prop. tactic that communicates that everyone is doing it, so the receiver should too
Term
big lie
Definition
prop tactic that involves telling an untruth in the hopes that when people hear it enough, they will believe it to be true without any proof needed
Term
card stacking/case making
Definition
prop tactic that involves arranging facts and pieces of info (which may or may not be true by themselves) to attempt to prove something that isn't really the case
Term
compliance
Definition
the most basic level of influence, it involves a target being influenced to do something to gain a reward or to avoid a punishment
Term
compliance-gaining
Definition
communicative behavior in which an agent engages to elicit from a target some agent-selected behavior
Term
deductive approach
Definition
conclusions are made through a process of reasoning from theory and previous research
Term
glittering generality
Definition
prop tactic where someone or some concept is given a positive label with no proof or justification for it bein an accurate label
Term
hot potato
Definition
a propaganda tactic that involves a counterattack to an accusation rather than a defense against the original charge
Term
identification
Definition
occurs when a target accepts influence from an agent because he or she wants to be associated with the agent
Term
internalization
Definition
long-term attitude change

a target accepts the behavior as being best of most appropriate and will perform the behavior regardless of who approves or provides rewards
Term
inductive approach
Definition
a method of reasoning that begins with observation and then moves from observation of particular events to general principal or hypotheses
Term
levels of influence
Definition
Kelman's model of three types of influence that build on one another

compliance is the basic level, then identification, then internalization
Term
plain-folks
Definition
prop tactic that involves the persuader trying to convince the targeted audinece that he or she should be supported simply because the persuader is "plain folks" or an ordinary person
Term
name-calling
Definition
a prop tactic where someone or some concept is given a negative label with no proof or justification for it being an accurate label
Term
power
Definition
the ability to get others to do what you want
Term
power bases
Definition
includes 5 types of power

reward, coercive, legitimate, referent, expert
Term
propaganda
Definition
a type of persuasion that involves mass audiences with a purpose of achieving the goals of the persuader, and it often involves emotional appeals, concealment of purpose, and a lack of sound support
Term
prosocial strategies
Definition
compliance-gaining strategies based on reward, referent, and expert power
Term
reciprocity
Definition
a propaganda tactic that involves the persuader giving something to the targeted receiver and expecting the receiver to feel compelled to accommodate the persuader
Term
secondary goals
Definition
things the agent is trying to accomplish with the target othe than gaining compliance
Term
select the issue
Definition
a prop tactic that involves arguing that something is what really matters, regardless of any proof or compelling rationale that makes it the most important concept
Term
stalling
Definition
a prop tactic that is used in negotiation and sales settings

involves suggesting that certain things cannot be discussed until others have been discussed
Term
target
Definition
the receiver of a compliance gaining message
Term
testimonial
Definition
a prop tactic where a valued person expresses support, or offers testimony about the value (or lack thereof) of the targeted person of concept
Term
this or nothing
Definition
prop tactic that calls for urgent action now before it's too late even though nothing may actually require urgent action
Term
transfer
Definition
a propaganda tactic that involves persuaders surrounding themselves or their concepts with positive symbols in the hopes that the association will rub off
Term
central nervous system arousal or depression
Definition
physiological response to stimuli that results in alteration of factors such as pupil dilation, heart rate, and respiration patterns
Term
channe
Definition
choice of delivery system for messages
Term
computer-mediated communication
Definition
messages mediated through computer channels such as email, instant messaging, and the Internet
Term
culture
Definition
demographic receiver variable that includes things such as differences in religion, ethnic origin, economic class, and societal values of the group membership
Term
demographic characteristics
Definition
factors such as sex, age, intelligence, and cultural aspects of receivers
Term
environmental characteristics
Definition
aspects of the setting surrounding the receivers
Term
impression-relevant involvement
Definition
involvement tied to the impression that the receiver's attitudes make on a public audience
Term
intelligence
Definition
the IQ of the receivers
Term
involvement
Definition
occurs when receivers have a personal stake in the issue, something to gain or lose, the task is important, and/or the individual has a personal commitment to the issue
Term
medium
Definition
the mode used to transmit the message from the source to the receiver
Term
outcome-relevant involvement
Definition
involvement levels based on how relevant the outcomes are to the receivers
Term
pyschological characteristics
Definition
aspects of the receiver that vary according to some element of the receiver's personality or psychological state
Term
physiological characteristics
Definition
biological influences on how information is processed
Term
receiver characteristics
Definition
aspects of target audiences that influence how persuasive messages are processed and ultimately the success or failure of those messages
Term
self-esteem
Definition
how confident, optimistic, and capable individuals perceive themselves to be
Term
self-monitoring
Definition
how much an individual watches (or monitors) their own behavior and the response of others to it
Term
sex
Definition
whether the receiver is a biological male or female
Term
social-adjustive
Definition
attitudes held that help individuals fit the expectations of those around them
Term
subliminal
Definition
awareness that is below consciousness
Term
supraliminal
Definition
conscious awareness
Term
value-expressive
Definition
attitudes held that help people express their own values
Term
value-relevant involvement
Definition
deals with central or core values for individuals
Term
deontological approach
Definition
an approach to ethics that values the means or methods more than the ends or outcomes of the persuasion
Term
dialogical perspective
Definition
an interpersonal approach to ethics that asserts communication must be in the form of dialogue (rather than monologue) to be ethical
Term
ethics
Definition
principles or guidelines for what is right and wrong
Term
feedback to the source
Definition
a responsibility of the receiver that involves giving honest responses to a source
Term
human nature perspective
Definition
an approach to ethics that asserts communication must be humanizing (rather than dehumanizing) to be considered ethical
Term
legal perspective
Definition
an approach to ethics that asserts that whatever is legal is also ethical
Term
political perspective
Definition
an approach to ethics that is based on the tenets and values of a particular political system, such as democracy
Term
reasoned skeptic
Definition
a responsibility of the receiver that involves finding an appropriate middle between gullibility and close-mindedness
Term
religious perspective
Definition
ethical principles that are based on the teachings of a particular religion
Term
situational perspective
Definition
an approach to ethics that asserts that the characteristics of each situation be used to determine what is and is not ethical
Term
social utility perspective
Definition
an approach to ethics that uses the outcome of the persuasion to determine if the means were ethical
Term
teleological approach
Definition
an approach to ethics that values the ends or outcomes more than the means or methods that are used to achieve the ends
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