Term
T/F
if the customer is the priority, than rewards should emphasize competencies related to customer service and gain sharing. |
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Definition
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Term
| ___________ links individual and group pay to an organizations overall profitability: the greater the organizations overall profit, the greater the reward to individuals and teams. |
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Definition
| gain sharing pg246 Exam III |
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Term
| A ___________ results when managers and employees mutually instigate and reinforce lack of communication which creates a vacuum of meaningful exchanges about poor performance. |
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Definition
| feedback gap pg 224 Exam III |
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Term
| T/F When praise is insincere and given when not deserved employees are not able to see when a change in direction is needed. |
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Definition
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Term
| ________ teams work is extremely non-routine and members are not constrained by time or limited by organizational boundaries. |
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Definition
| network teams pg 271 Exam III |
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Term
| The 3 steps in a measuring and adopting a results approach of a performance system are: |
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Definition
1 determine accountabilities
2 determine objectives
3 determine performance standards
Exam II |
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Term
| _____________ is key to minimize intentional errors. We must demonstrate to the raters that the benefits of providing accurate ratings outweigh the benefits of intentionally distorting ratings. |
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Definition
| motivation pg 173 Exam II |
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Term
| ____________ are broad areas of a job for which the employee is responsible for producing results. |
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Definition
| accountibilities. pg 95 Exam II |
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Term
| __________ are statements of an important and measurable outcome. |
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Definition
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Term
| ___________,which is information of current resources, is an important component of any workforce planning effort |
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Definition
| talent inventory pg 15 Exam I |
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Term
| Knowledge of talent inventory, assessing future training needs, evaluating performance achievements, and evaluating effectiveness of HR interventions are all purposes of _________________. |
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Definition
| organizational maintenance. pg 15 Exam I |
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Term
| In order for performance execution to be effective the employee needs to be ________________________________ and _________________________________. |
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Definition
committed to goal achievement
and
should take a proactive role in seeking feedback.
pg 46 Exam I |
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Term
| According to the professor, how many steps are there in the strategic planning process? According to the book how many are there? |
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Definition
| professor said 7 from class notes...book shows 5 pg 55-56 Exam I |
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Term
1 environmental analysis
2 mission
3 vision
4 goals
5 strategies
6 implement strategies
7 evaluation of strategy
Are the _________________ |
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Definition
| 7 steps in strategic planning - from class notes on ch3- Exam I |
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Term
When developing mission statements who of the following should be involved.
A. senior managers
B. departmental managers
C. employees
D. a and b
E. all of the above |
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Definition
| E. ALL!! See page 54 Exam I |
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