Term
Prior to 1973, police used various methods for handling hostage-type situations. Which of the following answer was NOT one of those methods
- Trained Hostage Negotiator
- Verbal Skills
- Walked Away
- Surround, Demand Answer, Assault
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Definition
1. Trained Hostage Negotiator |
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Term
America's earliest hostage experience occurred _______ |
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Definition
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Term
| A ________ incident is any incident in which people are held together by another person(s) against their will and demands are made by the hostage taker |
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Definition
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Term
| A situation that exceeds one's ability to cope is called a __________ |
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Definition
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Term
| What court case had major ramifications for hostage negotiators? |
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Definition
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Term
| As a result of Downs v. U.S., what was one major ramification for hostage negotiators? |
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Definition
| Assault should be last resort |
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Term
| What was the earliest documented hostage rescue event? |
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Definition
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Term
| When specially selected & trained personnel respond to crisis situations, a _____ standard of performance is expected |
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Definition
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Term
What is the goal of crisis/hostage negotiation? |
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Definition
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Term
In the CRASH communication model, what does each letter of the acronym represent?
C:
R:
A:
S:
H: |
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Definition
C: Congruence
R: Respect
A: Active Listening
S: Self Awareness
H: Honesty |
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Term
| What are the 3 levels of connecting with people? |
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Definition
One on One
Group
Audience |
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Term
According to Dr. Phillipson's lecture, if the source is trusted and the message sounds familiar, people will listen.
TRUE/FALSE |
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Definition
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Term
| What is the term for a MENTAL SHORTCUT? |
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Definition
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Term
| We defined ____________ as systematic error in thinking that affects the decisions and judgments that you make. |
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Definition
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Term
According to Maxwell, connecting is more skill than natural talent.
TRUE/FALSE |
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Definition
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Term
| This is the term for the fear of public speaking |
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Definition
Glossophobia
Glossophobia = Fear of public speaking
Glosso is tongue
Phobia is fear
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Term
There are 7 components of the communication process
- Source
- Message
- Medium
- _______
- Feedback
- Receiver
- _______
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Definition
- Source
- Message
- Medium
- NOISE
- Feedback
- Receiver
- CONTEXT
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Term
Fill in the Blank
[image] |
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Definition
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Term
What are the 4 levels of the Behavioral Change Stairway
** Hint: BITE ** |
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Definition
- Behavioral Change (top)
- Influence
- Trust
- Empathy (bottom)
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Term
Name 4 Active Listening Strategies
There are 8 |
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Definition
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Term
What are the 5 stages of Group development?
*** Hint: Think about how a sports team gets started *** |
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Definition
- Form (draft teammates)
- Storm (personality clashes and hierarchy)
- Norm (everyone knows their role)
- Perform (plays together to win)
- Adjourn (disbanding)
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Term
Is Stockholm syndrome rare
True/False |
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Definition
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Term
| What was the first documented case of a suicide bomber WITH HOSTAGES in the United States? |
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Definition
| Discovery Building Incident |
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Term
DISC Personality
What are the 4 personalities associated with DISC?
D:
I:
S:
C: |
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Definition
D: Dominant
I: Inspiring
S: Supportive
C: Cautious |
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Term
Label the X-Y Chart
[image] |
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Definition
- Outgoing
- People
- Reserved
- Task
[image] |
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Term
There are 8 Active Listening strategies
Name 4 |
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Definition
Pay Attention
Understand
Paraphrasing
Mirroring
The other 4 are: encouraging, asking questions, emotional labeling, embracing silence |
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