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Packet Chapter 4
Quality Control and Improvement
11
Business
Undergraduate 1
12/20/2011

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Term
Process Definition
Definition
the act of defining and describing a process
Term
Statistical Quality Control
Definition
the stabilization and maintenance of a process in the important quality characteristics that are being controlled
Term
Continuous Improvement
Definition
can occur only after the process has been brought under control and stabilized
Term
Internal Customers
Definition
the next process that receives the work output
Term
Critical Control Points
Definition
points in a process during which inspection or measurement should take place
Term
Supplier Certification
Definition
granted to suppliers that have demonstrated they use statistical process control and other methods to achieve consistent quality performance
Term
Statistical Process Control (SPC)
Definition
utilizes inspection (or testing) of the product or service while it is being produced
Term
State of Control
Definition
a process can be brought to a state of control and maintained in that state through the use of quality control charts
Term
Process Capability
Definition
the ability of the process to meet or exceed the technical specifications of the process; it is important to know the process capability, since it is not prudent to use a process that is inherently not capable of meeting the specifications that have been defined, since too many defects will be produced; specification width/process width
Term
Six Sigma
Definition
a systematic method for process improvement that often uses the five steps defined by DMAIC
Term
DMAIC
Definition
5 steps that can be used for process improvement: define, measure, analyze, improve, control
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