Term
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Definition
| The ability of a product or service to meet customer needs. |
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Definition
| A set of quality standards developed by the International Organization for Standardization (ISO). |
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Definition
| The cost of doing things wrong- that is, the price of nonconformance. |
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| Total quality management (TQM) |
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Definition
| Management of an entire organization so that it excels in all aspects of products and services that are important to the customer. |
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Definition
| A continuous improvement model of plan, do, check, act. |
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Definition
| A program to save time, improve quality, and lower costs. |
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Definition
| Enlarging employee jobs so that the added responsibility and authority is moved to the lowest level possible in the organization. |
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Definition
| A group of employees meeting regularly with a facilitator to solve work-related problems in their work area. |
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Definition
| Selecting a demonstrated standard of performance that represents the very best performance for a process or an activity. |
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Definition
| Products that are consistently built to meet customer needs in spite of adverse conditions in the production process |
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Term
| Quality loss function (QLF) |
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Definition
| A mathematical function that identifies all costs connected with poor quality and shows how these costs increase as product quality moves from what the customer wants. |
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Term
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Definition
| A philosophy of continuous improvement to bring a product exactly on target. |
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Definition
| A schematic technique used to discover possible locations of quality problems. |
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Definition
| A graphic way of classifying problems by their level of importance, often referred to as the 80-20 rule. |
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Term
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Definition
| Block diagrams that graphically describe a process or system. |
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Term
| Statistical process control (SPC) |
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Definition
| A process used to monitor standards, make measurements, and take corrective action as product or service is being produced. |
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Term
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Definition
| Graphic presentations of process data over time, with predetermined control limits. |
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Definition
| A means of ensuring that an operation is producing at the quality level expected. |
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Term
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Definition
| Controlling or monitoring at the point of production or purchase- at the source. |
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Term
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Definition
| Literally translated, "foolproof"; it has come to mean a device or technique that ensues the production of a good unit every time. |
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Term
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Definition
| A type of poka-yoke that lists the steps needed to ensure consistency and completeness in a task. |
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Term
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Definition
| An inspection that classifies items as being either good or defective. |
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Term
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Definition
| Classifications of inspected items as falling on a continuum scale, such as dimension or strength. |
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Term
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Definition
| Training and empowering frontline workers to solve a problem immediately. |
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