Shared Flashcard Set

Details

Overcoming Objections
Overcome objections by practicing these flashcards.
27
Other
Professional
05/21/2012

Additional Other Flashcards

 


 

Cards

Term
Oh, I'm just looking
Definition
Great! You'll be happy to know we have an excellent selection of vehicles to look at.
Term
Oh, I'm just looking
Definition
Do you want to look at a car or a truck? Bigger or smaller than what you are currently driving?
Term
What are your interest rates?
Definition
Sir, we use every lender in all 50 states including every credit union. Who do you use? Have you checked their rate recently? What is their rate? Because we use so many lenders I promise your rate will not be a problem. As well as interest rates we are going to give you top dollar for your trade, monthly payment, and down payment.
Term
How much do I need down?
Definition
Sir, I can show you how to do this with no money down. Would that work for you?
Term
What's my car worth?
Definition
Did you buy the car new or used? I'd be happy to give you figures on your car, and if I can't pay you enough for it I wouldn’t expect you to trade it in.
Term
What will my payments be?
Definition
We can utilize every lender in all 50 states. And what I would like to do is show you how you can keep your payments exactly as they are now. I can even show you how to do it with no money down. Would that work for you?
Term
I have bad credit.
Definition
No problem! I understand what it is like to have bad credit. Bad credit won't stop you from getting the car you want at the price and payments you deserve.
Term
I only have ten minutes.
Definition
No problem! 10 minutes is more than enough time. Follow me.
Term
I only have ten minutes.
Definition
No Problem! 10 minutes is more than enough time to give you the information necessary to make a well informed decision. Follow me.
Term
What's the best price?
Definition
No problem, in addition to price I will give you estimates on monthly payments, down payments, and figures on your vehicle. (Redirect)-Did you buy your car new or used? Great, what we would like to do is move you into a new or newer vehicle while keeping your payments the same. Would that be of interest to you?
Term
How much is a full-sized pickup truck?
Definition
I'd be happy to give you a price. Were you thinking basically equipped or well-equipped? 2 door or 4-door? 5speed or automatic? 2WD or 4wd. No problem, Follow me.
Term
What is the price on this…?
Definition
I'd be happy to get you our best price. If the figures are not agreeable we would not expect you to do business here. Fair enough? By the way, my name is BLANK and yours?
Term
What's your best price?
Definition
No problem, make your decision on the money only. In fact, make your decision solely on price. If the price isn't agreeable I would expect you to do business with us. (Redirect)
Term
I've been to two other places today. Best price gets my business.
Definition
Sir, keep that information to yourself. It wouldn't be fair for me to know. It's unnecessary for me to know in order to give you the best price. In fact, make your final decision on price only, not on location, me or service. Just on money.
Term
Im going to two other places after this, best price gets my business.
Definition
Thank you for making us your first stop. I appreciate that you are shopping Bosak Honda for a price. In addition to price Im going to give you all the information necessary to make a well-informed decision.
Term
How much over invoice?
Definition
Thank you for bringing in the information necessary to make an intelligent decision. We honor invoice everyday. Tell me how you want to vehicle equipped and I'll be happy to work from invoice. (redirect)
Term
I'm not buying today.
Definition
No problem, It's our policy at Bosak Honda to give you all the information necessary to make a well-informed decision. And when you are ready I'm confident that you will choose us, fair enough?
Term
I owe too much!
Definition
Let us worry about that. Your payoff won't keep us from doing business.
Term
My trade is not with me
Definition
No problem, you don't nee your car right now. What you need is enough information to find out if you want to bring the car back in anyway (redirect)-Did you buy your vehicle new or used?
Term
I don't have enough time
Definition
I understand. Let's get you some figures you can agree on, so you don't have to spend any more of your valuable time in car dealerships.
Term
I just want the bottom line!
Definition
Great, so let's go get what you want. Follow me.
Term
I don’t think I can get financed I went bankrupt
Definition
We get people financed all the time that have had a bankruptcy. Follow me.
Term
Hey we are going too fast here.
Definition
Then let's slow down and get you the information necessary for you to think about this so you have enough information to make an intelligent choice. We will go as slow as you'd like. Follow me.
Term
Why is the price on the internet different from the price you quoted me?
Definition
Thank you for bringing this to my attention, as you may know most major retailers have virtual stores as well as physical brick and mortar locations. They work independently of one another and reflect different specials and offers at a given time. My question to you is which one would you like to take advantage of? -the lower one of course-
Term
Whoa, what are these payments based upon?
Definition
Sir, they are based upon an accelerated term, which allows an advanced equity position sooner. Get's you the title quicker, and pay less overall due to a shorter term.
Term
Where did you come up with this trade value!
Definition
We do an extensive market analysis of vehicles like yours in the marketplace. This market analysis takes into consideration current auction values nationwide, as well as a composity of blue book, NADA, and Black book to assure the current market value of your vehicle is accurate.
Term
I don’t have a co-maker
Definition
Sir, I think we may be confusing a co-maker with a cosigner. You know how a co-maker has to have good credit, be related, and make a lot of money. A cosigner isn't like that. They can have bad credit and not have a job. Now let's think. Who would that be?
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