Term
| What is the equivilent of the Melting Iceburg? |
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Definition
| Decrease in work quality, Business strategy with little sense, aging ideas |
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Term
| What are the eight steps used by the "Penguins" for the process of successful change? |
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Definition
| 1.set the stage, 2. Pull together a guiding team, 3. Develop the change vision and strategy, 4. Communicate for understanding and buy in, 5. Empower others to act, 6 Produce short-term wins, 7. Don't let up, 8. Make it stick/create new culture |
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Term
| The role of thinking and feeling, what is it? |
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Definition
| Thinking differently can help change behavior and lead to better results |
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Term
| how do you think differently? |
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Definition
Collect data and analyze it
present the information logically to change peoples thinking
changed thinking, in turn, changes behavoir |
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Term
| Feeling differently can change behavior more and lead to better results...how do you do this? |
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Definition
Create surprising visual experiences
a change in feeling s and lead to change in behavior |
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Term
| Describe the penguin Fred |
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Definition
| Fred is unusually curious and observant, he realizes the need for change on the colony, as the cave is filling with water and will break, he brings the problem to the Leadership Council (10 Penguins) Fred is humble and has a true yearning to help others. Fred was willing to stick his neck out for other penguins, but it still made him nervous |
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Term
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Definition
| Alice is on the leadership council, she is tough and has a reputation for getting things done. She is close to the colony, Fred trusts her to begin his journey to help the colony |
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Term
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Definition
| Louis is the head of the Leadership Council. Louis is diplomatic and open to ideas. |
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Term
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Definition
| Nono was the colony's weather forecaster, who was known for being wrong. He has a closed mind and is suspicous of change. Nono represents the older department members, who will fight any ideas or change in policy, arguing that things are always fine the way they are |
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Term
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Definition
| Buddy represents the personable go-to guy of the workplace. He is not extremely smart, but he is good at communicating ideas to the order. He has a keen sense of reading other people. |
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Term
| How did the birds REDUCE COMPLACENTY AND INCREASE URGENCY? |
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Definition
| By showing the birds the model of the glass breaking representing the iceburg...taking the first step in saving the colony |
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Term
| Describe Jordan, the "Professor? |
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Definition
| Literary Intellectual, pragmatic and intelligent. When Louis decide he needs to put together a "team" of birds he uses Jordan, Himself, Buddy, Alice, and Fred |
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Term
| What step did Louis take that was difficult but essential ? |
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Definition
| Pulling together a team to guide the needed change |
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Term
| How did Louis convince the colony to accept change? |
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Definition
| By communicating the new vision (creating a vision and then communicating it) |
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Term
| Name a goal that was part of the penguin's plan for the colony |
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Definition
| To make everyone feel empowered(they did this by including the children in the recruitment of the "scouts" |
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Term
| Describe a short-term win and its significance |
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Definition
| In the book, the scouts go on a journey and find new lands, although not solving their problem, this creates excitement among the colony to keep reaching for their goal. |
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Term
| what is the final step in the eight step process? |
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Definition
| Make sure that changes are not overcome by stubborn, hard-die traditions |
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