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| The systematic and scientific analysis of individuals, groups, and organizations |
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| understand, predict, and affect human behavior to improve the performance of individuals, which ultimately affects the functioning and success of the organizations in which they work |
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| purpose of organizational behavior |
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| formal organizational structure |
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| grapevine (gossip, speculation); norms; accountability |
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| informal organizational structure |
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| weak culture (vague, inconsistent standards) lead to distrust/dissatisfaction in the company |
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| each employee needs to know they are valued or they will not work to serve the company |
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| interweave and connect the employees |
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| build on values with ______ and then structure and then climate |
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| simple structure; machine bureaucracy; professional bureaucracy; divisional structure; adhocracy |
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| Contingency Approach to Organizational Design: 5 organizational forms |
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| Virtual (modular or networked) organization |
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| Boundaryless Organization |
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| work; parallel; project; management |
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| Professional and Corporate |
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| Organizational Structure Models |
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| Universities--- socialized through formal education and mentorship to value expertise, self determination and the care of individual patients |
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| Chain Pharmacy-- values the collective needs of its customers both now and in the future and works to ensure institutional survival through measures of fiscal responsibility and operating efficiency |
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