Term
| What are psychological contracts ? |
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Definition
| Psychological contracts are defined as an individual’s beliefs, shaped by the organisation, regarding the terms and conditions of a reciprocal exchange agreement between individuals and their organisation. |
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Term
| What's the social exchange theory ? |
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Definition
People enter into relationships in which not only economic but also social obligations play a role.
Social exchange theory posits that all human relationships are formed by the use of a subjective cost-benefit analysis and the comparison of alternatives. |
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Term
| What are the 3 main benefits of a Psychological Contract |
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Definition
-Links individuals to organizations;
- Reflects the trust that is a fundamental feature of the employment relationship;
- Motivates individuals to fulfill their obligations (if they believe the other party will do the same). |
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Term
| What are the 3 characteristics of psychological contracts ? |
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Definition
- Dynamic relationship (reciprocal system of expectations)
- Virtuous circle of good actions
- Perception of other party's expectations may lead to conflict/misunderstanding |
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Term
| How can a Psychological contract be broken ? |
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Definition
- a party is not satisfied
- a party changes its behaviour |
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Term
| What are the consequences of a broken psychological contracts ? |
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Definition
| Decreased trust, good faith, job satisfaction, productivity, attendance, outrage, resentment, shock, anger etc... |
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Term
| What does RJP stands for ? |
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Definition
| Realistic job preview : recruiting techniques to provide potential applicants with information on both positive and negative aspects of the job |
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Term
| What are the three time of commitment ? |
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Definition
| Affective, continuance, normative |
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Term
| What is affective commitment ? |
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Definition
| employee’s emotional attachment to, identification with, and involvement in the organisation; |
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Term
| What is continuance commitment ? |
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Definition
| employee's awareness of the costs associated with leaving the organisation; |
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Term
| What is normative commitment? |
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Definition
| feeling of obligation to continue employment |
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Term
| What is the pygmalion effect ? |
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Definition
| phenomenon in which the greater the expectation placed upon people, often children or students and employees, the better they perform |
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Term
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Definition
| A pinch is an anger trigger that occur when one person violates another’s expectations, values, beliefs etc... |
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