Shared Flashcard Set

Details

Organizational Behavior- Ch4
Chapt 4
12
Business
Undergraduate 3
03/15/2010

Additional Business Flashcards

 


 

Cards

Term
attitudes
Definition
The cluster of beliefs, assessed feelings, and behavioral intentions toward an object.
Term
cognitive dissonance
Definition
Occurs when people perceive an inconsistency between their beliefs, feelings, and behavior.
Term
continuance commitment
Definition
A bond felt by an employee that motivates him to stay only because leaving would be costly.
Term
emotional dissonance
Definition
The conflict between required and true emotions.
Term
emotional intelligence (EI)
Definition
The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others
Term
emotional labor
Definition
The effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
Term
emotions
Definition
Physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness.
Term
exit-voice-loyalty-neglect (EVNL) model
Definition
The four ways, as indicated in the name, employees respond to job dissatisfaction.
Term
job satisfaction
Definition
A person’s attitude regarding his or her job and work content.
Term
organizational (affective) commitment
Definition
The employee’s emotional attachment to, identification with, and involvement in a particular organization.
Term
psychological contract
Definition
The individual’s beliefs about the terms and conditions of a reciprocal exchange agreement between that person and another party.
Term
trust
Definition
A psychological state comprising the intention to accept vulnerability based upon positive expectations of the intent or behavior of another person.
Supporting users have an ad free experience!