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Definition
| Communication channel that delivers message |
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Definition
| Informational capacity of channel |
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| Knowledge of results influencing future behavior |
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| Causes miscommunication and distorts message |
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| Receiver translating words, verbiage |
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| Sender's throughts transforming to words, verbiage |
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Definition
| Message - Encode - Channel - Decode - Message |
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| Eavesdropping - non-original sources (secretary) |
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Definition
| Meetings, documentation, reports |
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| Transfer and understand meaning |
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Definition
Be Strong
Think for yourself |
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Definition
Communication hyper sensitivity
Discourages honesty
Hampers free expression
Empowers others |
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Definition
Email
Voicemail
Facebook
Twitter
Websites |
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Definition
What it says about you
You won't be there to explain
You cannot control distribution
It lasts forever |
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| Barriers to Communication |
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Definition
| Perceptions, Filtering, Overload, Emotion, Language, Body movement, Vocal inflection, Facial expression, Physical distance |
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Term
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Definition
Increasing information:
Report / Letter
Email / Blog
Voicemail / Speech
Phone / Face-to-face |
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Definition
| Noise distorts the message |
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Definition
Formal, or informal
Oral, written, or non-verbal |
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Definition
Controls behavior
Motivates
Informs |
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Definition
| Medium that delivers message |
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Definition
| Transfer and understand meaning |
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Definition
| Voluntary behavior violating norms (also known as antisocial behavior or workplace civility) |
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Definition
| Workers' performance die not improve due to money - performance improved due to attention |
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Definition
| Conformity inhibits critical thinking |
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Definition
| Member attraction and desire to stay in group |
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| Expend less effort together than alone |
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| Similarity in form or character; agreement |
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| Acceptable behavior within group |
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| Dramatic change impacts structure |
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Definition
| Forming - Storming - Norming - Performing |
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Definition
| Two or more individuals coming together to achieve a common objective |
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Definition
Rationalize / avoid warnings
Direct pressures
Self-censorship
Illusion of unanimity |
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Definition
| Take actions different than really wanted |
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Definition
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| Affects behavior (small groups react quicker) |
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| Position differentiates group members |
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Definition
Cohesion - similar individuals in group
Adhesion - dissimilar individual in group
Highly Cohesive - military |
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Definition
| Expectations of employee contribution in return for company benefit |
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Definition
Performance - level of effort (achieve)
Appearance - what to wear
Relational - friendship (affiliation) |
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Term
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Definition
| Voluntary behavior violating norms (also known as antisocial behavior or workplace civility) |
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Term
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Definition
| Expend less effort together than alone |
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Term
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Definition
Identity - attitudes consistent with role
Perception - belief how I should act
Expection - belief how others should act
Conflict - incompatible expectations |
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Term
| Group Properties (performance) |
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Definition
| Roles, Norms, Status, Size, Cohesion |
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Definition
| Subgroup with shared values |
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| Security, Status, Self-esteem, Goal achievement |
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| People coming together to achieve a common objective / exists to achieve a goal (companies exist to make money) |
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Definition
| Mirroring another's emotions |
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Definition
| Detect and manage emotional cues |
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Definition
Attempt to control how one is viewed:
Self-promotion, Ingratiation, Exemplification, Intimidation, Supplication |
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Definition
| Project one emotion while simultaneously feeling another |
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Definition
| Expressing organizationally desired emotions at work |
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Definition
| Matching feelings to situation - very stressful |
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| Acting - not feeling emotions |
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| Feelings that are less intense than emotions |
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| Emotions were seen as - Irrational, Disruptive, Unproductive |
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Definition
| Highlighting one's best qualities |
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| Attempt to manipulate situation to create advantage |
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Definition
| Felt (actual) or Displayed (required) |
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Term
Affect and Gender
(i.e. Women) |
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Definition
Are more emotionally expressive
Feel emotions more intensely
Have longer-lasting moods |
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Term
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Definition
Sleep reduces negative effort
Exercise can improve mood |
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Definition
| Anger, Fear, Sadness, Happiness, Disgust, Surprise |
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Term
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Definition
| Are part of the workplace - Affect, Emotions, Mood |
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Term
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Definition
| Broad range of feelings (emotions) that people experience |
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Definition
| Intense feelings that are directed at someone or something |
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Definition
| Likelihood of competing task and attractiveness of outcome. |
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Definition
| An overall perception of what is fair in the workplace. |
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Term
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Definition
| Ratio of outcomes to inputs compared to others |
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Definition
Belief in ability to perform a specific task
Efficacy leads to confidence and persistence |
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Term
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Definition
| Specific, difficult goals with feedback lead to higher performance |
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Term
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Definition
| Originating from or on the outside (external) |
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Term
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Definition
| Originating or due to cauases within a body, organ or part (hardwired, internal) |
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Term
Two-Factor Model
(Herzberg) |
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Definition
Hygiene factor - Extrinsic, Dissatisfaction
Motivators - Intrinsic, Satisfaction |
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Term
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Definition
X - employees inherently dislike work and must therefore be directed
Y - employees can work as being as natural as rest / play |
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Term
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Definition
Existence (physiological and safety)
Relatedness (social)
Growth (esteem / self-actualization) |
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Term
Hierarchy of Needs
(Maslow) |
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Definition
1. Physiological (hunger, thirst, shelter)
2. Safety (security)
3. Social (friendships)
4. Esteem (self-respect)
5. Self-Actualization (self-fulfillment) |
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Definition
| Intensity, direction, and persistence toward a goal |
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Term
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Definition
| Employee has direction to schedule and complete work |
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Term
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Definition
| Mental process to perceive and reason (THINK) |
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Definition
Inputs - Slack Off
Outputs - Work Harder
Occupation - Quit Job
Perception of self / others
Referent person |
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Term
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Definition
| Enactive Mastery, Vicarious Modeling, Verbal Persuasion, Arousal |
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Term
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Definition
| The more public the better |
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Term
Distributive
(Organizational Justice) |
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Definition
| Employee's perceived fairness of the amount and allocation of rewards |
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Term
Procedural
(Organizational Justice) |
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Definition
| Perceived fairness of the process used to determine distribution of rewards |
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Term
Interactional
(Organizational Justice) |
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Definition
| Individual's perception of the degree to which she is treated (dignity, respect) |
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Term
| Contemporary Theories of Motivation |
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Definition
Goal Setting (Locke)
Self-Efficacy (Bandura)
Equity (Adams)
Expectancy (Vroom)
Organizational Justice |
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Term
Theory of Needs
(McClelland) |
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Definition
nAch - Need for achievement
nPow - need for power
nAff - need for affiliation |
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Term
| Eary Theories of Motivation |
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Definition
Hierarchy of Needs (Maslow)
erg (Alderfer)
X and Y (McGregor)
Two-Factor (Herzberg)
Needs (McClelland) |
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Term
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Definition
| Attempts to explain a phenomena |
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Definition
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Definition
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Term
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Definition
| Chaos - conflict over roles and leadership |
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Term
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Definition
| Relationship and expectations evolve |
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Term
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Definition
| Group accepts structure and tasks |
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Term
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Definition
| Will effort lead to performance |
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Term
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Definition
| Will performance lead to reward |
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