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Organizational behavior
test 1
31
Management
Undergraduate 4
09/17/2012

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Cards

Term
Attribution Theory(weiner)
Definition
failure leads to 1 of these processes. ability, effort, task to difficult, luck
Term
attitudes
Definition
this is good,this is bad, evaluative statement about something
Term
behavioral intentions
Definition
most people have desire to act on behavior based on attitude
Term
attitude components
Definition
cognitive(aware its there),affective(either like it or dislike it), behavioral(actually act on it)
Term
cognitive dissonance
Definition
internal discomfort that we experience when we behave in a way thats inconstant with our attitudes
Term
theory of planned behavior
Definition
attitudes, subjective norms, perceived control all influence our behaviors. theory about link between attitudes and behavior
Term
Job satisfaction down
Definition
either exit, neglect, voice, loyalty
Term
self-efficacy
Definition
belief that I can do something
Term
personality
Definition
our general pattern of behaviors. the way we normally act and react to situations. stable across time. both heredity and environment
Term
fit theories
Definition
when our personality fits the jobb or occ or organization, peoples satisfaction is higher and intrinsic motivation higher
Term
A.S.A. Framework(attraction.selection.attrition)
Definition
we are attracted to organizations where the members have similar personalities as ourselves.(attraction) they are more likely to select us if there is a match in personalities.(selection) if there is a mismatch, over time people who are not similar self select themselves out(attrition)
Term
G.M.A.
Definition
smart people outsmart unsmart people. with ability with training higher then all.
Term
extraversion(5 factor model)
Definition
sociable, like to interract(good with jobs, customer service, customer interatction)
Term
aggreeableness(5 factor model)
Definition
desire to get along w/people (good with jobs, customer service, customer interatction)
Term
conscientiousness(5 factor model)
Definition
carefuless, diligence, detail oriented, on top of deadlines (across jobs, across occupations, across job levels. this is the greatest predictor of performance)
Term
emotional stability(5 factor model)
Definition
able to contain their emotions. more natural(if lacking, not good as far as performance. good, better as firefighters, er doctors, etc)
Term
openness to experience(5 factor model)
Definition
open to new experiences. more likely to try risky things. (don't mind going abroad) (good in training proficiency, take in a lot during training, pick up a lot of info)
Term
5 factor model
Definition
most peoples personalities are within these 5
Term
emotional labor
Definition
required by job to display emotions that are not what you feel(doctors in childrens hospitals)
Term
positive core self evaluation
Definition
emotional stability, self efficacy, self esteem, internal location of control. you have high pcse if you have these 4. if you you have pcse you have higher job satisfaction, higher performance.
Term
affectivity
Definition
relatively stable mood. positive affectivity(glass half full), negative affectivity(glass half empty).
Term
broaden and build theory
Definition
a lot of behaviors in their behavioral repretoir, they see numerous options to problems
Term
trait activation theory
Definition
we have dominant personality traits. these are the way we normally are. TAT says we also have dormant personality traits. when the situational questions are strong enough, our dormant personality traits can get pulled out.
Term
4 components to emotional intelligence
Definition
social awareness, aware of own emotions, regulates their emotions, know when to display emotions in order to manage other people
Term
political skill
Definition
social astuteness, interpersonal influence, networking ability, apparent sencerity
Term
perceptions of organizational politices
Definition
stress/job disatisfaction
Term
aggreeableness/concientiousness in groups
Definition
beginning stages of group formation important team members display aggreableness type behaviors. want team to be composed of people high and some moderate in concientiousness
Term
g.m.a vs. concientiousness
Definition
g.m.a better when problem solving. concienciousness better when high job atonomy(in control of yourself). both lead to high performance.
Term
4 management functions
Definition
planning, organizing, leading, controlling
Term
katz skills
Definition
technical skills, human skills, conceptual skills
Term
mintzbergs roles
Definition
informational role, interpersonal role, decisional role
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