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Organizational Behavior
Chapter 11
8
Management
Undergraduate 2
12/05/2010

Additional Management Flashcards

 


 

Cards

Term
Conflict
Definition
A process in which one party perceives that his or her interests are being opposed or negatively affected by another party
Term
Constructive Conflict
Definition
A type of conflict in which people focus their discussion on the issue while maintaining respect for people having other points of view.
Term
Relationship Conflict
Definition
A type of conflict in which people focus on characteristics of other individuals, rather than on the issues, as the source of the conflict
Term
Win-Win Orientation
Definition
The belief that conflicting parties will find a mutually benfeficial solution to their disagreement
Term
Win-Lose Orientation
Definition
The belief that conflicting parties are drawing from a fixed pie, so the more one party recieves, the less the other party will recieve
Term
Negotiation
Definition
The process whereby two or more conflicting parties attempt to resolve their divergent goals by redefining the terms of their interdependence
Term
Third-Party Conflict Resolution
Definition
Any attempt by a relatively neutral person to help conflicting parties resolve their differences
Term
Alternative Dispute Resolution (ADR)
Definition
An orderly process of third-party dispute resolution, typically including mediation followed by arbitration
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