Shared Flashcard Set

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Organizational Behavior
5 Stress
30
Management
Undergraduate 3
10/13/2010

Additional Management Flashcards

 


 

Cards

Term
benign job demands
Definition
non stressful job demands
Term
transactional theory of stress
Definition
explains how stressors are perceived and appraised, as well has how people respond to those perceptions and appraisals
Term
primary appraisal
Definition
is this stressful?
Term
hindrance stressors
Definition
stressful demands that are perceived as hindering progress toward personal accomplishments

trigger negative emotions (anger, anxiety)
Term
challenge stressors
Definition
stressful demands perceived as opportunities for learning, growth, and achievement

trigger positive emotions (pride, enthusiasm)
Term
role conflict
Definition
conflicting expectations that others have of us
Term
role ambiguity
Definition
lack of info about what needs to be done in a role
Term
role overload
Definition
number of demanding roles a person holds is so high that the person simply cannot perform some or all of the roles effectively
Term
daily hassles
Definition
minor day-to-day demands that get in the way of accomplishing the things that we really want to accomplish
Term
time pressure
Definition
not enough time to finish job
Term
work complexity
Definition
work requirements (knowledge, skills, abilities) tax/exceed your capabilities
Term
work responsibility
Definition
nature of the obligations a person has towards others
Term
work-family conflict
Definition
type of role conflict
Term
negative life events
Definition
things happening in life that are considered stressful
Term
personal development
Definition
particip. in formal education programs, music lessons, sports-related training, etc
Term
positive life events
Definition
stressful nonwork events:

marriage, pregnancy, ending school, etc
Term
secondary appraisal
Definition
how can i cope?
Term
coping
Definition
behaviors and thoughts used to manage stressful demands and emotions assoc. with them
Term
behavioral coping
Definition
physical activities used to deal with stressful situation
Term
problem-focused coping
Definition
behavioral: working harder, seeking assistance, acquiring additional resources

cognitive: strategizing, self-motivation, changing priorities
Term
emotion-focused coping
Definition
behavioral: engaging in alt activities, seeking support, venting anger

cognitive: avoiding, distancing, ignoring; looking for positive in negative; reappraising
Term
cognitive coping
Definition
thoughts involved in dealing with stressful situation
Term
phsyiological strains
Definition
immune system, cardiovascular sys, musculoskeletal sys, gastrointestinal sys
Term
psychological strains
Definition
depression, anxiety, anger, hostility, reduced self-confid, irritability, memory loss
Term
burnout
Definition
emotional, mental, physical exhaustion from coping with stress constantly
Term
behavioral strains
Definition
unhealthy behaviors

grinding teeth, critical, smoking, gum chewing, alcohol, eatingg
Term
type A
Definition
sense of time urgency, impatient, hard-driving, competitive, controlling, aggressive, maybe hostile
Term
social support
Definition
help people receive when confronted w/ stressful demands (instrumental support, emotional support)
Term
instrumental support
Definition
help that addresses the stressful demand directly
Term
emotional support
Definition
help addressing the emotional distress that accompanies stressful demand
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