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Organizational Behavior
McShane/Von Glinow 4E Chapter 17
12
Business
Not Applicable
11/30/2010

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Term
Force Field Analysis
Definition
Lewin's model of system-wide change that helps change agents diagnose the forces that drive and restrain proposed organizational change 
Term
Unfreezing
Definition
the first part of the change process whereby the change agent produces disequilibrium between the driving and restraining forces
Term
Refreezing
Definition
The latter part of the change process in which systems and conditions are introduced that reinforce and maintain the desired behaviors
Term
Forces for Change
Definition
Direct costs, saving face, fear of the unknown, breaking routines, incongruent systems, incongruent team dynamics
Term
Strategies to Minimize Resistance to Change
Definition
Communication, learning, employee involvement, stress management, negotiation, coercion
Term
Future Search
Definition
Systemwide group sessions, usually lasting a few days, in which participants identify trends and indentify ways to adapt to those changes
Term
Change Agent
Definition
Anyone who possesses enough knowledge and power to guide and facilitate the organizational change effort
Term
Action research
Definition
A data-based, problem-oriented process that diagnoses the need for change, introduces the intervention, and then evaluates and stabilizes the desired changes
Term
The Action Research Process
Definition
Form Client-consultant relationship > Diagnose need for change > Introduce intervention > Evaluate and stabilize change > Disengage consultant's services
Term
Appreciative Inquiry
Definition
an organizational change process that directs attention away from the group's own problems and focuses participant's on the group's potential and positive elements
Term
The "Four-D" Model of Appreciative Inquiry
Definition
Discover (Identifying the best of "what is.")-> Dreaming (Envision "what might be.")-> Designing (Engage in dialogue about "what should be.")-> Delivering (Develop objectives about "what will be.")
Term
Parallel Learning Structures
Definition
Highly Participative groups constructed alongside (i.e., parallel to) the formal organization with the purpose of increasing the organization's learning and producing meaningful organizational change
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