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Organizational Behavior
McShane/Von Glinow 4E Chapter 13
13
Business
Not Applicable
11/09/2010

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Term
Conflict
Definition
the process in which one party perceives that its interests are being opposed or negatively affected by another party
Term
Conflict management
Definition
Interventions that alter the level and form of conflict in ways that maximize its benefits and minimize its dysfunctional consequences
Term
Constructive Conflict
Definition
occurs when team members debate their different perceptions about an issue in a way that keeps the conflict focused on the task rather than people
Term
Socioemotional conflict
Definition
A negative outcome that occurs when differences are viewed as personal attacks rather than attempts to resolve an issue
Term
Sources of Conflict
Definition
Incompatible goals, Different values/beliefs, communication problems, task interdependence, scarce resources, and ambiguous rules
Term
win-win orientation
Definition
The belief that conflicting parties will find a mutually beneficial solution to their disagreement
Term
win-lose orientation
Definition
The belief that conflicting parties are drawing from a fixed pie, so the more one party receives, the less the other party will receive
Term
Interpersonal conflict management styles
Definition
Problem solving, avoiding, forcing, yielding, compromising
Term
Minimizing dysfunctional conflict
Definition
Emphasize superordinate goals, reduce differentiation, improve communication/understanding, reduce task interdependence, increase resources, clarify rules and procedures
Term
Superordinate goals
Definition
Common objectives held by conflicting parties that are more important than their conflicting departmental or individual goals
Term
negotiation
Definition
two or more conflicting parties attempt to resolve their divergent goals by redefining the terms of their interdependence
Term
third-party conflict resolution
Definition
Any attempt by a relatively neutral person to help the parties resolve their differences
Term
alternative dispute resolution (ADR)
Definition
a third-party dispute resolution process that includes mediation, typically followed by arbitration
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