Term
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Definition
| Broad range of emotions people experience |
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Term
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Definition
| Intense feelings that are directed at someone or something |
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Term
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Definition
| Feelings that tend to be less intense than emotions and that lack a contextual stimulus |
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Term
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Definition
| Anger, Fear, Sadness, Happiness, Disgust, Surprise |
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Term
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Definition
| An employee's expression of organizationally desired emotions during interpersonal transactions at work...the difference between actual and displayed emotions |
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Term
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Definition
Felt: Actual emotions
Displayed: required or appropriate emotions |
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Term
| Affective Events Theory (AET) |
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Definition
| Work Environment->Work Events->Emotional Reactions->Job Satisfaction--Job Performance |
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Term
| Emotional Intelligence (EI) |
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Definition
| Persons ability to: Be self aware, detect emotions in others, manage cues and info |
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Term
| Emotions and Moods affect |
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Definition
| Negociation, Customer Service, Job Attitudes, Deviant workplace behaviors |
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Term
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Definition
| The way an individual reacts and interacts with others, includes genetics and life experience |
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Term
| Myers Briggs Type Indicator |
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Definition
ESTJ (extrovert, Sensing, Thinking, Judging)
INFP (Introverted, Intuitive, Feeling, Percieving) |
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Term
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Definition
| Socialble, gregarious, assertive |
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Term
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Definition
| Good natured, cooperative, trusting |
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Term
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Definition
| Responible, dependable, persistent, organized |
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Term
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Definition
| Calm, self confident, secure under stress |
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Term
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Definition
| Curious, imaginative, artistic, and sensitive |
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Term
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Definition
| Core Self Eval, Machiavellianism, Narcissim, Self monitoring, risk taking, Type A, Proactive Personality |
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Term
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Definition
| "how to" live life properly |
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Term
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Definition
| desirable end-states of existence; a lifetime goal |
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Term
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Definition
| preferable modes of behavior or means of achieving one's terminal values |
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Term
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Definition
| process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment |
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Term
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Definition
| term to identify the behavior all people exhibit to tend to "see things" based on their particular frame of reference |
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Term
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Definition
| one trait influencing others in one's judgement of another person or object |
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Term
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Definition
| perception of something affected by other things close to it |
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Term
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Definition
| commonly held beliefs about certain things |
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Term
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Definition
| Observation--Interpretation--Attribution of cause |
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Term
| Fundamental Attribution Error |
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Definition
| underestimate external, overestimate internal (blame people first, not situation) |
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Term
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Definition
| Take credit for success, blame others for failure |
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Term
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Definition
| model of decision making that rests on two major assumptions===People have access to all info, people make best decision |
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Term
| Rational Decision Process |
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Definition
1) Define problem
2) Identify decision criteria
3) Weight criteria
4) Generate Alternatives
5)Rate alternatives
6) Computer optimal decision |
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Term
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Definition
| Simpliflying complex situations to better understand them |
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Term
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Definition
| Choose first solution that satisfies minimum criteria |
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Term
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Definition
| someone's subjective confidence in their judgments is reliably greater than their objective accuracy, especially when confidence is relatively high |
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Term
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Definition
| rely too heavily, or "anchor," on one trait or piece of information |
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Term
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Definition
| is a tendency of people to favor information that confirms their beliefs |
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Term
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Definition
| choosing the solution that is most easily imaginable |
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Term
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Definition
| investing more into a wrong decision to make it right |
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Term
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Definition
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Term
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Definition
| seeming to know something all along when looking in hindsight |
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Term
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Definition
| Intensity, Direction, Persistance of effort towards a goal |
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Definition
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Term
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Definition
| effort that is channeled toward and consistent with, organized goals |
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Term
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Definition
| how long a person can maintain effort |
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Term
| Maslow's Hiearchy of Needs Theory |
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Definition
| Physiological-->Safety-->Love/Belonging-->Esteem-->Self Actualization |
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Term
| McGregors Theroy X and Theory Y |
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Definition
X--employees are lazy and have to be micromanaged
Y--Employees love work and need more freedom |
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Term
| Herzbergs Two Factor Theory |
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Definition
| 2 Factors for workplace satisfaction--Motivators and Hygiene factors |
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Term
| McClelland's Theory of needs |
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Definition
| Power, achievement and affiliation |
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Term
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Definition
| Basic Premise-->Specific, difficult goals produce better results than easy goals |
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Term
| Management by Objective (MBO) |
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Definition
| Each level of hierarchy negotiates with the level below to set goals |
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Term
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Definition
| A persons belief that they can perform a task |
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Term
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Definition
| Performing behaviors which provoke feelings of anxiety and worry |
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Term
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Definition
| Have people observe similar or high status people successfully modeling the behavior to be adopted |
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Term
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Definition
| friends, coworkers and leaders can persuade an employee that they "can get the job done" |
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Term
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Definition
Self--Outcomes/imputs Referent Outcomes/inputs
Overpayment Self>referent
Underpayment Self |
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Term
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Definition
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Term
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Definition
| Fairness of outcome process |
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Term
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Definition
| Being treated with dignity and respect |
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Term
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Definition
Motovation=expectation
Valence
Instrumentality
Expectnacy |
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