Term
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Definition
Shared Values and beliefs that underlie a company's identity.
it is passed on to new employees through process of socialization.
It influences behavior at work.
It operates at different levels.
Shaped by four key compenents. |
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Term
Founder's Values
Industry and Business Enviornment
National culture
Senior Leader's Vision and behavior |
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Definition
| The Four key components that shapes organizational culture. |
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Term
Observable Artifacts
Espoused Values
Basic Assumption |
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Definition
| The Three layers of organizational culture |
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Term
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Definition
| An Example of this is: Acronyms, manner of dress, awards, myths and stories told about organization, published list of values, visible behavior, ect. |
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Term
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Definition
| Enduring Belief in a mode of conduct or end-state |
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Term
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Definition
Stated values and norms that are preferred by an organization.
*Organizational cynicism and low morale may occur when an organization's acts counter its espoused values. |
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Term
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Definition
| ability to make a profit without sacrifising the resources of it's people, the community, and the planet. |
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Definition
| the values and norms that are exhibited by the employees. |
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Definition
| certain action would be inconceivable in this culture |
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Term
organizational identity
Collective commitment
social system stability
sense-making device |
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Definition
| Four functions of organizational culture |
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Term
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Definition
Gives members an organizational identity
Helps establish who the company is and what it stands for
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Term
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Definition
Drives energy around what is really important
Example: at southwest, employees know they'll be taken care of if they take care of their customers. |
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Term
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Definition
| a positive culture is more likely to be able to resolve a conflict using a problem-focused approach rather than person-focused or blaming mentality. |
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Definition
Shape behavior by helping members make sense of their surroundings.
Decisions made by the company that are consistent with the culture are easy for employees to understand.
Performance is rewarded that is aligned with that coporate strategy and values. |
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Term
Clan
Adhocracy
Hierarchy
Market |
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Definition
| Four types of organizational Culture |
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Term
| Competing Values Framework (CVF) |
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Definition
A framework for categorizing organizational culture.
It provides a practical way for management to understand, measure, and change organizational culture. |
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Term
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Definition
a culture that has an internal focus and values flexibility rather than stability and control.
thrust collaborate
Means cohesions, paritcipation, communication, empowerment
ends morale, people development, commitment. |
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Term
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Definition
a culture that has an external focus and values flexibility.
thrust create
means adaptability, creativity, agility
ends innovation, growth, cutting-edge output. |
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Term
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Definition
a culture that has a strong external focus and values stability and control.
thrust control
means capable processes, consistency, process control, measurement
ends market share, profitability, goal achievement. |
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Term
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Definition
a culture that has an internal focus and values control over flexibility.
thrust compete
means customer focus, productivity, enhancing competiveness
ends market share, profitability, goal achievement. |
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Term
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Definition
| Long-term goal describing "what" an organization wants to become. |
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Term
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Definition
| a long-term plan outlining actions needed to achieve desired results. |
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Term
| organizational socialization |
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Definition
| process by which employees learn an organization's values, norms, and required behaviors. |
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Term
| Anticipatory Socialization Phase |
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Definition
| Occurs before ann individual joins an organization, and involves the information people learn about different careers, occupations, professions, and organizations. |
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Term
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Definition
| Presents both positive and negative aspects of a job. |
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Definition
| Employees learn what the organization is really like and reconcile unmet expectations |
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Term
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Definition
| Programs aimed at helping employees integrate, assimilate, and transition to new jobs. |
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Term
| Change of Acquisition Phase |
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Definition
| Requires employees to master tasks and roles and to adjust to work group values and norms. |
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Term
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Definition
| Process of forming and maintaining developmental relationships between a mentor and a junior person. |
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Term
| Diversity of developmental relationships |
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Definition
| the variety of people in a network used for developmental assistance. |
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Term
| Developmental relationship strength |
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Definition
| the quality of raltionships among people in a network. |
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