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Organizational Behavior 16: Organizational Culture
16: Organizational Culture
37
Management
Undergraduate 3
12/13/2010

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Term
organizational culture
Definition
shared social knowledge within an org. regarding rules, norms, and values that shape the attitudes and behaviors of its employees
Term
culture components
Definition
observable artifacts
espoused values
basic underlying assumptions
Term
observable artifacts
Definition
manifestations of an org.'s culture that employees can easily see or talk about

symbols, physical structures, language, stories, rituals, and ceremonies
Term
symbols
Definition
images within a corp, generally convey messages
Term
physical structures
Definition
buildings and internal office design
Term
language
Definition
jargon, slang, slogans
Term
stories
Definition
anecdotes, accts, legends, and myths passed down from cohort to chort
Term
rituals
Definition
daily, weekly planned routines that occur
Term
ceremonies
Definition
formal events, generally performed in front of an audience of org. members
Term
espoused values
Definition
beliefs, philosophies, and norms that a company explicitly states
Term
basic underlying assumptions
Definition
taken-for-granted beliefs and philosophies that are so ingrained that employees simply act on them rather than questioning the validity of their behavior in a given situation
Term
general culture types
Definition
fragmented culture
mercenary cultures
networked cultures
communal cultures
Term
solidarity
Definition
degree to which group members think and act alike
Term
sociability
Definition
how friendly employees are to one another
Term
fragmented culture
Definition
employees are distant and disconnected
Term
mercenary culture
Definition
employees think alike but aren't friendly to one another
Term
networked cultures
Definition
employees friendly to one another, but everyone thinks differently
Term
communal cultures
Definition
friendly employees who think alike
Term
specific culture types
Definition
customer service culture
safety culture
diversity culture
creativity culture
Term
cust svc culture
Definition
svc quality
Term
safety culture
Definition
safety is important
Term
diversity culture
Definition
fostering/taking adv of a diverse group of employees
Term
creativity culture
Definition
affect quant and qual of creative ideas
Term
culture strength
Definition
employees definitively agree about the way things are supposed to happen within the org. and when their subsequent behaviors are consistent with those expectations

high consensus, high intensity
Term
subcultures
Definition
unite smaller subset of org's employees
Term
counterculture
Definition
values don't match those of the larger org
Term
attraction-selection-attrition
Definition
potential employees will be attracted to orgs whose cultures match their own personality

orgs select candidates based on whether their personalities fit the culture
Term
socialization
Definition
primary process by which employees learn the social knowledge that enables them to understand and adapt to the org's culture

anticipatory stage
encounter "
understanding and adaptation "
Term
anticipatory stage
Definition
begins as soon as potential employee develops an image of what it would be like to work for a company
Term
encounter stage
Definition
begins day employee starts work; compares the info as an outsider to that as an insider
Term
reality shock
Definition
during encounter stage

the insider and outsider info dont match
Term
understanding and adaptation
Definition
newcomers learn the content areas of socialization and internalize the norms and expectations of the org
Term
changing an org culture
Definition
change in leadership
m&a
Term
person-organization fit
Definition
degree to which a person's personality and values match the culture of an org

highly correlated with org commitment
weakly correlated with job performance
Term
realistic job previews
Definition
make sure potential employee has an accurate picture of what working for an org is going to be like by highlighting both positive and negative aspects of the job
Term
newcomer orientation
Definition
new hires learn more about the org
Term
mentoring
Definition
junior-level employee (protege) develops a deep and long-lasting relationship with a more senior-level employee (mentor)

mentor provides social knowledge, resources, and psychological support to the protege
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