Shared Flashcard Set

Details

Operations Management:EXAM 1
Ch.1,2,8
83
Management
Undergraduate 3
01/29/2016

Additional Management Flashcards

 


 

Cards

Term
operations management
Definition
design, direction, and control of processes that transform inputs into services and products for internal, as well as external customers.
Term
process
Definition
take input, transforms them, and provides ouputs
Term
operation
Definition
group of resources performing all or part of one or more processes.
Term
supply chain
Definition
interrelated series of processes within and across firms that produces a service or product
Term
supply chain management
Definition
synchronization of a firm's processes with those of its suppliers and customers to match the flow of materials, services, and information with customer demand.
Term
nested process
Definition
concept of a process within a process
Term
core process
Definition
set of activities that delivers value to customers
Term
supplier relationship process
Definition
selection of suppliers of services,materials,and info and facilitates the timely and efficient flow of these items into the firm.
Term
new service/product development process
Definition
designs and develops new services or products from inputs from external customer specifications or the market.
Term
order fulfillment process
Definition
activities required to produce and deliver the service or product
Term
customer relationship process
Definition
identifies, attracts, and builds relationships with customers and facilitates the placement of orders
Term
support process
Definition
provides vital resources and inputs to the core processes: Accounting, Engineering, HR, and Information Systems
Term
operations strategy
Definition
means by which operations implement the firm's corporate strategy and helps to build a customer-driven firm.
Term
Developing corporate strategy
Definition
1)Monitoring and adjusting to changes in business environment 2)identifying and developing the firm's core competencies 3)developing the firm's core processes 4)developing the firm's global strategies
Term
environmental scanning
Definition
monitoring trends in the environment for opportunities or threats.
Term
core competencies
Definition
unique resources and strengths of a firm
Term
Market analysis
Definition
divides the firm's customers into market segments and then identifies the needs of each segment.
Term
competitive priorities
Definition
critical dimensions that a process or supply chain must possess to satisfy customers
Term
competitive capabilities
Definition
cost, quality, time and flexibility dimensions
Term
time-based competition
Definition
focuses on delivery and development speed
Term
order winner
Definition
A criterion customers use to differentiate the services or products of one firm from those of another.
Term
order qualifier
Definition
minimal level required from a set of criteria for a firm to do business
Term
productivity
Definition
output/input
Term
Management supply chain planning
Definition
forecasting, operations planning and scheduling, and resource planning
Term
process strategy
Definition
the pattern of decisions made in managing processes so that the processes will achieve their competitive priorities.
Term
process structure
Definition
process type relative to the kinds of resources needed, how resources are partitioned between them, and their key characteristics
Term
layout
Definition
physical arrangement of operations created by the various processes
Term
resource flexibility
Definition
ease with which employees and equipment can handle a variety of products, output levels, duties, and functions.
Term
capital intensity
Definition
mix of equipment and human skills in a process
Term
customer contact matrix
Definition
degree of customer contact, customization, and process characteristics
Term
process divergence
Definition
is the extent to which processes are highly customized, performing unique services
Term
flexible flow
Definition
customers, materials, or information move in diverse ways.
Term
Front office
Definition
flexible flows, high customer interaction
Term
Hybrid office
Definition
moderate flow, moderate customer interaction
Term
Back office
Definition
low flow, low interactions
Term
line flow
Definition
linear movement of customers, materials, from one operation to the next, automated
Term
product-process matrix
Definition
volume, product custimization, process characteristics
Term
process choice
Definition
way of structuring the process by organizing resources around the process, or products
Term
job process
Definition
flexibility needed to produce a wide variety of products. highly customized
Term
batch process
Definition
higher volume due to same or similar products or parts going into them are produced repeatedly.
Term
line process
Definition
volume high, products standardized
Term
continuous flow process
Definition
high volume standard production with rigid line flows
Term
make-to-order strategy
Definition
make products to customer specifiction
Term
assemble-to-order
Definition
produces wide variety of products from relatively few subassemblies and components after orders are received (mass-customization)
Term
postponement
Definition
delaying final activities in the provision of a product until order is received
Term
make-to-stock strategy
Definition
holds items in stock for immediate delivery
Term
massproduction
Definition
line process using make-to-stock strategy
Term
block plan
Definition
allocates space and indicates placement of each operation
Term
closeness matrix
Definition
gives a measure of the relative importance of each pair of operations being located close together
Term
flexible workforce
Definition
employees capable of many tasks
Term
automation
Definition
system process or piece of equipment, self-acting, self-regulating
Term
fixed automation
Definition
manufacturing process that produces one type of part or product in a fixed sequence of simple operations
Term
flexible automation
Definition
manufacturing process that can be changed easily to handle various produts
Term
industrial robot
Definition
versatile. computer-controlled machine programmed to perform various tasks
Term
economies of scope
Definition
reflect the ability to produce multiple product more cheaply in combination than separately
Term
plants within plants
Definition
different operations within a facility with individualized competitive priorities and employees under same roof
Term
focused factories
Definition
splits large plants that produced all the company's products into several specialized smaller plants.
Term
process reengineering
Definition
fundamental rethinking and radical redesign of processes to improve performance.
Term
process improvement
Definition
systematic study of the activities and flows of each process to improve it
Term
process analysis
Definition
documentation and detailed understanding of how work is performed and how it can be redesigned
Term
suggestion system
Definition
voluntary system where employees submit their ideas on process improvements
Term
design team
Definition
group of knowledgeable team-oriented.....
Term
metrics
Definition
performance measures that are established for a process and the steps within it
Term
flowchart
Definition
diagram that traces the flow of info, customers, equipment, or materials through the various steps of a process
Term
swim lane flowchart
Definition
visual representation that groups functional areas responsible for different sub-processes into lanes.
Term
service blueprint
Definition
flowchart of a service that shows which steps have high customer contact
Term
time study
Definition
select work elements, timing the elements, determining sample size, setting standard
Term
elemental standard data
Definition
database of standards to estimate the time required for a job, most useful for highly customized products or services, process divergence is great
Term
predetermined data approach
Definition
divides each element into a series of micromotions that make up the element.
Term
work sampling
Definition
estimates the proportion of time spent by people or machines on different activities
Term
learning curve
Definition
displays the relationship between processing time and the cumulative quantity of a product or service produced
Term
process chart
Definition
organized way of documenting all the activities performed by a person or group of people....
Term
Process activities
Definition
operation,transportation,inspection,delay, storage
Term
checklist
Definition
form used to record the frequency of occurrence of certain process failures
Term
process failure
Definition
any performance shortfall, such as an error or delay
Term
histogram
Definition
summarization of data measured on a continuous scale, showing the frequency distribution of some process failure
Term
bar chart
Definition
series of bars representing the frequency of occurence data on a yes or no basis
Term
pareto chart
Definition
bar chart on which factors are plotted along the horizontal axis in decreasing order of frequency
Term
scatter diagram
Definition
a plot of two variables showing whether they are related
Term
cause-and-effect diagram
Definition
relates a key performance problem to its potential problem
Term
line charts
Definition
represent data sequentially with data points connected by line segments to highlight trends in the data. used in control charts and forecasting
Term
process simulation
Definition
act of reproducing the behavior of a process, using a model that describes each step
Term
benchmarking
Definition
systematic procedure that measures a firm's processes,services, and products against those of industry leaders
Supporting users have an ad free experience!