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Operations Management
Exam 1 - Chapter 2
19
Management
Undergraduate 3
02/23/2011

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Term
Business Strategy
Definition
A long-range plan for a business
Term
Operations Strategy
Definition
A long-range plan for the operations function that specifies the design and use of resources to support the business strategy
Term
Mission
Definition
A statement defining what business an organization is in, who it's customers are, and how it's core beliefs shape its business
Term
Environmental Scanning
Definition
Monitoring the external environment for changes and trends to determine business opportunities and threats
Term
Core Competencies
Definition
The unique strengths of a business
Term
Competitive Priorities
Definition
Capabilities that the operations function can develop in order to give a company a competitive advantage in its market
Term
Cost
Definition
A competitive priority focusing on low cost
Term
Quality
Definition
A competitive priority focusing on the quality of goods and services
Term
Time
Definition
A competitive priority focusing on speed and on-time delivery
Term
Flexibility
Definition
a Competitive priority focusing on offering a wide variety of good or services
Term
Trade-off
Definition
The need to focus more on one competitive priority than on others
Term
Order Qualifiers
Definition
Competitive priorities that must be met for a company to qualify as a competitor in the marketplace
Term
Order Winners
Definition
Competitive priorities that win orders in the marketplace
Term
Structure
Definition
Operations decisions related to the design of the production process, such as facilities, technology, and the flow of goods and services through the facility
Term
Infrastructure
Definition
Operations decisions related to the planning and control systems of the operation, such as organization of operations, skills and pay of workers, and quality measures
Term
Productivity
Definition
A measure of how efficiently an organization converts inputs into outputs
Term
Total Productivity
Definition
Productivity computed as a ratio of output to all organizational inputs
Term
Partial Productivity
Definition
Productivity computed as a ratio of output to only one input (e.g., labor, materials, machines)
Term
Multifactor Productivity
Definition
Productivity computed as a ratio of several, but not all, inputs
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