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A plan that can be put into action if a situation arises where normal process follow is affected due to some issue with a particular activity |
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| Verify the vendor's/manufacturer's past legal and claims history, contact references, buy products and investigation of the financial and insurance status of the company |
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A plan that identifies what those roadblocks may be and the process to be implemented to get business back to usual as soon as possible. |
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| Contracting or subcontracting of noncore activities to free up cash, personnel, time and facilities for activities in which a company holds a competitive advantage. |
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| A system management concept employed by some organizations to optimize the factors of material costs, quality and service |
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| Malcom Baldridge National Quality Award |
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| Continuously provide exceptional customer service, empower its workforce, think and act in an ethical manner and think and act in a strategic manner. The highest quality award to be earned in the United States. |
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| Multi-disciplinary field that focuses on managing all aspects of an organization’s operations |
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| How the existing resources will be used to produce the product or service |
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| The process of taking a strategic plan and turning it into process objectives by identifying key steps that must be taken to move from the beginning of the process to the end of the process in the most effective and efficient manner |
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| Bargaining power of the buyer |
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| Buyer may strive to keep value added to themselves by demanding lower prices, demanding better quality or service or pitting industry participants against each other. |
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| Management-directed process that is intended to determine a desired future state for a business entity and to define overall strategies for accomplishing the desired state |
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| Provides input and output passed between departments and is coordinated through open communication |
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| An approach taken by management to assess, maintain and improve upon the activities of a process in order to maintain the quality of a product or service. |
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| Process of comparing the practices and strategies of other companies.” |
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| Seeks to maintain just enough supplies and raw materials to perform daily activities within a process and to be able to continue performing those activities only into the near future |
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| Calculated by taking the price the product or service sold for and subtracting the initial costs. |
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| People who deal with and address the objectively real resistance of change recipients |
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| Diverse in age, gender, knowledge base and decision making styles. |
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| The process of planning, controlling, monitoring and reviewing a project. |
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| Second category defined in the process matrix. Variation is controlled, usually due to a limitation in the raw materials that cause the variation. |
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