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| a business strategy that includes social, economic, and environmental critiera |
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| occurs when a firm seeks to match what a competitor is doing by adding new features, services, or technologies to existing activities. This often creates problems is tradeoffs are made |
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| Operations and supply chain strategy |
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| setting broad policies and plans for using the resources of a firm to best support the firm's long term competitive strategy |
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| a dimension that differentiates the products or services of one firm from those of another |
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| a dimension used to screen a product or service as a candidate for purchase |
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| a diagram that shows how a company's strategy is delivered through a set of supporting activities |
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| measure of how well resources are used |
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| skill that differentiate a manufacturing or service firm from its competitors |
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| a format in which similar equipment or functions are grouped together |
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| equipment or work processes are arranged according to the progressive steps by which the product is made |
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| groups dissimilar machines to work on products that have similar shapes and processing requirements |
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| the product remains at one location and equipment is moved to the product |
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| the time between successive units coming off the end of the assembly line |
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| assembly-line balancing the problem of assigning all the tasks to a series of workstations so that each workstation has no more than can be done in the workstation cycle time and so that idle time across all workstations is minimized |
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| the order in which tasks must be performed in the assembly process |
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| systematic layout planning SLP |
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| a technique for solving process layout problems when the use of numerical flow data between departments is not practical. the technique uses an activity relationship diagram that is adjusted by trial and error |
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| a line of waiting person jobs things or the like |
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| consists of three major components: 1 the source population and the way customers arrive at the system. 2 the serving system. 3 how customers exit the system |
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| the expected number of customers that arrive each period |
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| a probability distribution often associated with inter arrival times. |
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| probability distribution often used to describe the number of arrivals during a given time period |
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| the capacity of a server measured in number of units that can be processed over a given time period |
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| a series of related jobs usually directed toward some major output and requiring significant period of time to perform |
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| planning directing and controlling resources to meet the technical cost and time constraints of a project |
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| a structure for organizing a project where a self contained team works full time on the project |
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| a structure where team members are assigned from the functional units of the organization. the team members remain a part of their functional units and typically are not dedicated to the project |
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| specific event in a project |
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| the hierarchy of project tasks, subtasks, and work packages |
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| pieces of work within a project that consumer time. the completion of all the activities of a project marks the end of the project |
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| shows in a graphic manner the amount of time involved and the sequence in which activities can be performed |
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| technique that combines measures of scope schedule and cost for evaluating project progress |
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| the time that an activity can be delayed |
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| extension of the critical path models taht considers the trade-off between the time required to complete an activity and cost. this is often referred to as "crashing" the project. |
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