Term
What command will show the file system?
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Definition
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Term
| What command shows a list of commands and how to use them? |
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Definition
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Term
| What command can take away and add attributes to files like hidden? |
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Definition
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Term
| What is the difference between copy and xcopy? |
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Definition
Copy just copies the file that you want to a specific place. Xcopy does the same as copy, but also copies the directory path with it. |
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Term
| Where do you go if you have a device that is not working correctly? |
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Definition
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Term
| What is the boot sequence? (name 5 files) |
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Definition
The order in which the computer boots up. Post NTLDR BOOT.INI NTDETECT.COM HAL.DLL |
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Term
| What are the nine ways to boot the computer? |
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Definition
1) Safe mode 2) Safe mode with networking 3) Safe mode with cmd prompt 4) Enable VGA mode 5) Enable boot logging 6) Last known good configuration 7) Debugging mode 8) Recovery console 9) Boot to restore point |
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Term
| What is the difference between ASR and ERD? |
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Definition
ERD uses 4 boot disks and an emergency repair disk to create, run MAKEBOOT.EXE in the bootdisk directory on the windows CD, then create the erd in the backup program. ASR uses Automated System Recovery, integrated into the backup utility, use combination of Windows CD and ERD to recover windows if it won't boot. |
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Term
| What is an active partition? |
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Definition
The Primary partition on a hard drive that typically contains and boots the OS.
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Term
| What is an primary partition? |
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Definition
| A partition on a hard drive that can contain only one logical drive. |
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Term
| What is an logical partition? |
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Definition
| A part of a physical disk drive that has been partitioned and allocated as an independent unit and functions as a separate drive altogether. |
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Term
| What is an extended partition? |
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Definition
| An extended partition is secondary to the primary partition. |
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Term
| What are 8 of 10 things to do for OS preventative Maintenance? |
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Definition
1) Disk cleanup and defrag 2) Anti-virus and anti-spyware software 3) Use supported hardward 4) Use proper drivers 5) Shutdown properly 6) Use automated updates 7) Use system resotre on a schedule to create restore points 8) Backup your user data on a schedule 9) Daily reboot 10) Periodic reinstall |
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Term
| What do you need to do to upgrade from 2000 to XP? |
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Definition
| An XP disk with a valid Product key and the system requirements. |
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Term
| What does the Power On Self Test check for? |
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Definition
1) Hard Drive 2) Power Supply 3) Video Card 4) Keyboard 5) RAM 6) CPU |
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Term
| Why would you want to change something using regedit? |
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Definition
| To change or edit the registery. |
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Term
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Definition
Opens the registry to the computer
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Term
| What windows utility can you use to take over another computer as long as you have a login to that computer? |
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Definition
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Term
| What is the difference between FAT32 and NTFS? |
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Definition
Fat32 doesn't have built in security on it. NTFS comes with security on it. |
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Term
| What is the directory structure? |
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Definition
A place on the computer that stores a large number of directories. |
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Term
| What command is used for backup in command prompt for XP? |
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Definition
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Term
| To disable startup items from opening, where would you go? |
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Definition
| MSconfig from the run menu in start |
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Term
| What information does the event viewer show? |
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Definition
| What is running good, and if there's a failure, what it is. |
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Term
| Show me the command that shows the directory structure using command prompt? |
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Definition
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Term
| What is the difference between sharing and security with files? |
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Definition
Sharing is open to everyone that is hooked up with that folder. Secure files are more private and my be encrypted to keep others out.
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Term
| If your computer is running slow what are 4 of 6 things to check to bring the computer back to optimum performance? |
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Definition
1) Virtual memory 2) Disk defragmentation 3) Temporary files 4) Services 5) Startup 6) Applications |
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Term
| What does the master boot record do? |
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Definition
| Looks for an OS and boots it |
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Term
| What are some advantages to Upgrade an OS versus a clean install? |
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Definition
| With an upgrade, you keep everything and you don't have to reinstall it. I can save your computer and a lot of time. |
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Term
| What would you do if you got the invalid boot disk error? |
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Definition
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Term
| What would you do if you got the missing NTLDR error? |
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Definition
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Term
| What would you do if Dr. Watson reports an error? |
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Definition
| Look under Dr. Watson program and it should help you with the problem and tell you what went wrong. |
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Term
| What would you do if your system locks up? |
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Definition
| You would re-boot, but you don't know the cause of the lock up. |
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Term
| What would you do if the print spool stalled? |
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Definition
| It's a bad driver or you have the wrong printer selected. |
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Term
| What would you do if you got the NTOSKRNL.EXE missing or corrupt error? |
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Definition
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Term
| What would you do if you got a bluescreen? |
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Definition
| start the computer in safe mode and check the drivers |
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Term
| What if you print garbage instead of what you wanted to print? |
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Definition
| Check to see if you have the correct driver for the printer |
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Term
| What does rolling back a device do? |
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Definition
| It goes back to a driver that was working correctly |
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Term
| When would you want to rollback a device driver versus reloading a new device driver? |
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Definition
To avoid multiple updates
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Term
| How would you turn on error reporting? |
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Definition
| Right click my computer, properties, advanced |
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Term
| What do you need to have to use Remote Assistance? |
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Definition
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