Shared Flashcard Set

Details

Operating Final
Operating Final
30
Business
Undergraduate 3
03/28/2009

Additional Business Flashcards

 


 

Cards

Term
Aggregate Production Planning
Definition
a managerial statement of time phased production rates, work-force levels, and inventory investment, which takes into account customer requirements and capacity limitations. Helps us attain our goals.
Term
Master Production Scheduling (MPS)
Definition
1st level of disaggregation, horizon and buckets are no larger than APP
Term
Three General Strategic Plans
Definition
Chase, Level, and Stable Workforce
Term
Chase
Definition
Production and manpower fluctuate
Term
Level
Definition
Constant workforce/production level with fluctuating inventory levels.
Term
Stable Workforce
Definition
Size of workforce is constant, but number of hours worked fluctuated.
Term
Material Requirements Planning (MRP)
Definition
Extreme detail, down to each nut and bolt
Term
Shop Floor Scheduling
Definition
Detailed, actual production schedule
Term
Balance Equation
Definition
Ending Inventory= Beginning Inventory + Production - Demand
Term
3 Types of Inventory
Definition
Raw material, Work in Process, and Finished Goods
Term
Reasons for holding inventory
Definition
Safety, Cycle, Pipeline, and seasonal
Term
Saftey Stock
Definition
a buffer against some form of uncertainty.
Term
Cycle Stock
Definition
due to the supply/source of product is not continuous
Term
Pipeline Stock
Definition
inventory that is located somewhere in the production or delivery process
Term
Seasonal Stock
Definition
to buffer against seasonality
Term
Total Annual Holding Cost
Definition
Average Inventory X per unit annual cost
Term
Total Quality Management
Definition
managing the entire organization so that it excels on all dimensions of products and services that are important to the customer. Latest approach is SIX SIGMA
Term
Dimensions of Quality
Definition
Performance, Features, Reliability, Durability, Conformance, Serviceability, Aesthetics, Perceived Value QUALITY IS DEFINED BY THE CUSTOMER
Term
Costs of Quality
Definition
Prevention, Appraisal, Internal Failure, External Failure
Term
Deming Award
Definition
Worked in japan from 1940-60's improving quality...now there is an award for the HIGHEST QUALITY company in JAPAN
Term
Prevention
Definition
costs associated with improving quality (design, training, certification)
Term
Appraisal
Definition
costs associated with evaluating quality (inspection, testing)
Term
Internal Failure
Definition
cost of product or process failing before it reaches the customer (scrap, rework, machine repair)
Term
External failure
Definition
cost of product failure after it has reached the customer (warranty costs, loss of good will)
Term
Inspection
Definition
you should use sampling, to determine if an entire batch is accepted, statistical sampling!
Term
Baldrige Award
Definition
established by Regan in 1987, very similar to the deming prize in japan, rated on 7 core values....only one company is a 2-time winner....RITZ CARLTON
Term
Why haven't many companies applied for the Baldrige award?
Definition
They don't want to give away their secrets...
Example - Eli lilly wouldn't want to give away new prescriptions.
Term
ISO 9000
Definition
not an award, but a certification process. Internally focused on processes.
Term
Six Sigma
Definition
is a systematic project-orientated methodology that uses the DMAIC (Define, Measure, Analyze, Improve, and Control)
Term
Continuous Improvement
Definition
small changes to existing processes to improve quality in the long run
Supporting users have an ad free experience!