Term
|
Definition
| the ability of a product or service to consistently meet or exceed expectations |
|
|
Term
|
Definition
| Performance, Aesthetics, Special Features, Conformance, safety, reliability, durability, perceived quality, service after sale |
|
|
Term
|
Definition
| main characteristics of the product/service |
|
|
Term
|
Definition
| appearance, feel, smell, taste |
|
|
Term
|
Definition
|
|
Term
|
Definition
| how well a product/service conforms to customer's expectations |
|
|
Term
|
Definition
|
|
Term
|
Definition
| consistency of performance |
|
|
Term
|
Definition
| useful life of the product/service |
|
|
Term
|
Definition
| indirect evaluation of quality |
|
|
Term
|
Definition
| handling of customer complaints |
|
|
Term
|
Definition
| conformance, value, price, dimensions |
|
|
Term
|
Definition
| design, raw materials, machines, supervision |
|
|
Term
| Producer and Consumer perspective lead to |
|
Definition
|
|
Term
|
Definition
| customer waiting time, completed on time |
|
|
Term
|
Definition
| customer gets all they asked for |
|
|
Term
|
Definition
|
|
Term
|
Definition
| Quality assurance - Statistical Process Control |
|
|
Term
|
Definition
| Fitness for use - control (implementation) Imporvement, Continuous improvement -KAIZEN |
|
|
Term
|
Definition
| Quality is Free => Zero Defects => Six Sigma, no cost of good quality, production, appraisal, internal or external failure, "Do it right the first time" |
|
|
Term
|
Definition
| 14 points - Top Management - New concept on OED - inspection at every point |
|
|
Term
| Japanese Award on Quality |
|
Definition
|
|
Term
| Statistical Quality Control |
|
Definition
| term used to describe the set of statistical tools used by quality professionals |
|
|
Term
| Statistical Process Control |
|
Definition
| Involves inspecting a random sample of the output from a process and deciding whether the process is producing products with characteristics that fall within a predetermined range |
|
|
Term
|
Definition
| ISO 9000 - International standards for quality control 1987 more than 100 countries, |
|
|
Term
|
Definition
| Award for american company that shows best standards of quality control |
|
|
Term
|
Definition
d < c = Accept
c > d = Reject |
|
|
