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Objective 1.02
communication
35
Health Care
11th Grade
01/11/2012

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Cards

Term
The Physical Therapist is completing his assessment of Mrs. Brown in a small quiet
treatment area. Mrs. Brown has suffered a stroke and is hearing impaired. The
physical therapist is using what type of strategy to improve his communication?
Definition
physical
Term
Why is it so important to observe both verbal and nonverbal communication?
Definition
Sometimes the verbal and nonverbal communication do not match
Term
Which is an example of a strategy used in active listening?
A. Clarification
B. Education
C. Engagement
D. Understanding
Definition
Clarification
Term
Which is an example of a communication barrier?
A. Partnership
B. Physical
C. Psychological
D. None of the above
Definition
physical
Term
Increase patient’s knowledge of illness and complications and to decrease anxiety are ways to describe which communication strategy?
Definition
education
Term
The Physical Therapist is completing his assessment of Mrs. Wall using gestures
and signs. Mrs. Wall has suffered a stroke and is hearing impaired. The physical
therapist is using what type of strategy to improve his communication?
Definition
physical
Term
7. What would be the MOST appropriate way for Maegan in Radiology to report her Chest X-Ray findings to the patient floor?
A. Email
B. Fax
C. Oral
D. Written
Definition
written
Term
Minimizing anxiety is a communication strategy at what stage of the communication process?
Definition
education
Term
Nurse Olivia needs to report routine lab results on her patient to the physician.
What would be the MOST appropriate method for her to do this?
Definition
oral
Term
Danielle is admitting Mr. Mayo for glaucoma surgery. He has trouble seeing the documents in order to sign them. What barrier is inhibiting effective communication?
Definition
physical
Term
The following is an example of ________________ observation. “My stomach has been killing me since I ate lunch.”
Definition
Subjective
Term
The oncologist asks the patient, “Have I answered all your questions?” before she leaves the examination room What step of the communication process is she following?
Definition
education
Term
A PA introduces himself and allows the patient to answer questions about their symptoms without interruption. Which step of the communication process is he following?
Definition
engagement
Term
What type of reporting would you use for an end of shift report
Definition
verbal reporting
Term
What is an example of when to use electronic reporting?
Definition
routine procedures
Term
You observe a patient with redness and swelling in his lower leg. What would be the MOST appropriate method to report this to your supervisor
Definition
oral
Term
You are admitting a patient for glaucoma surgery. He has trouble seeing the documents. What would be the BEST strategy to improve communication?
Definition
Large print documents
Term
An Asian patient will not look at the doctor. What is the most likely reason for this?
Definition
The patient looks down to show respect
Term
You are working with a child with limited English skills. What would be the BEST strategy for improving communication?
Definition
Provide an interpreter
Term
What is the most common cause of communication barriers in a hospital?
Definition
the use of medical terminology
Term
what is an example of a physical barier
Definition
quadriplegic confined to a motorized wheelchair
Term
A patient in the ER tells you her broken arm will ruin her life. What would be a reflective statement you might make?
Definition
"You won't be able to work as you normally do?"
Term
an example of an environmental barrier
Definition
loud waiting area with children playing
Term
You gently touch the patient's shoulder and look him in the eye as you discuss his discharge. What type of communication are you relying on?
Definition
nonverbal
Term
how does a sense of partnership impact effective communication styles
Definition
improves patient's knowledge and understanding
Term
You are doing physicals at a high school and the environment is not ideal to discuss confidential issues. What is a physical strategy you could use to improve communication?
Definition
provide a private examination area
Term
an example of cultural communication strategy
Definition
provide an interpreter
Term
which is an example of an environmental communiction strategy
Definition
provide a private treatment area
Term
correct way to signify an error in a medical record
Definition
cross out the error with a straight line, write "error" and date and initial it
Term
the best way for a pharmacist to explain to a patient about taking an antiemetic
Definition
take one of these pills every 4 hours as needed for nausea
Term
an example of an objective observation about a patientq
Definition
the patient's face is flushed
Term
You believe a child needs stitches. How should you report this to the doctor?
Definition
We have a child with a 2 inch laceration under her chin.
Term
Your 6 year old Hispanic patient has limited English skills. What type of barrier is inhibiting effective communication?
Definition
cultural
Term
your patient is laughing with visitors but complains of pain. What does this mean?
Definition
the patient's verbal and nonverbal behavior are inconsistent
Term
your patient is laughing with visitors but complains of pain. What does this mean?
Definition
the patient's verbal and nonverbal behavior are inconsistent
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