Term
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Definition
Adequate notice
Fair hearing
Judgement based on evidence |
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Term
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Definition
| letting employees know what critera will be used during an appraisal |
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Term
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Definition
| ensuring that there is a 2-way communication during the appraisal process and the employee's side of the story is heard |
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Term
| Judgment Based on Evidence |
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Definition
| documenting performance problems and using facutal evidence |
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Term
| Job Characteristics Model |
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Definition
| Five core job dimensions lead to three psychological states (meaninfulness of work, responsibility of outcomes, and knowledge of results), which produce work-related outcomes. |
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Term
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Definition
Skill Variety
Task identity
Task significance
Autonomy
Feedback |
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Term
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Definition
Meaningfulness
Responsibility
Knowledge of results |
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Term
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Definition
Motivation
Performance
Satisfaction
Absenteeism
Turnover |
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Term
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Definition
| ((Skill Variety + Task Identity + Task Significance) / 3) x Autonomy x Feedback |
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Term
| Organizational Methods of Managing Stress/Burnout |
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Definition
Make expectations clear
Give employees autonomy
Create fair work environments
telecommuting
Employee sabbaticals
Employee assitance programs |
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Term
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Definition
| If your job requires a lot of surface acting, then you will have more emotional labor. If your job requires more genuine acting, or your actual personlity, then you will have less emotional labor. |
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Term
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Definition
Surface Acting
Deep Acting
Genuine Acting |
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Term
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Definition
| displaying physical signs (smiling evnen though you're not happy) |
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Term
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Definition
| pretending to experience emotions (actually trying to feel the emotions that you are displaying by putting yourself in the customer's shoes) |
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Term
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Definition
| displaying emotions that are aligned with the emotions that you are actually feeling (actual true feelings) |
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Term
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Definition
| Sender has a message > encode > transend > communication channel > recieves > decodes > Reciever understands > gives feedback to sender. |
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Term
| Tuckman's Model of Group Development |
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Definition
| Forming > Storming > Norming > Performing > Adjourning |
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Term
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Definition
| group comes together for the first time |
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Term
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Definition
| group becomes more comfortable and argumentive |
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Term
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Definition
| group establishes ground rule and defines procedures and goals. |
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Term
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Definition
| group gets work done and pays attention to how they do it. |
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Term
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Definition
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Term
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Definition
Avoidance
Accommodation
Compromise
Competition
Collaboration |
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Term
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Definition
| denying that there is conflict |
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Term
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Definition
| give in to what the other side wants |
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Term
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Definition
| express own concerns and get their way, but respet the other person's goals |
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Term
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Definition
| get goal or solution regardless of what others say or how they feel |
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Term
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Definition
| both sides argue their position, listen to the other side, both parties get what they want. |
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Term
| LOW level of cooperation and LOW level of competitiveness |
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Definition
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Term
| HIGH level of cooperation and LOW level of competitiveness |
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Definition
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Term
| MEDIUM level of cooperation and MEDIUM level of competitiveness |
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Definition
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Term
| LOW level of cooperation and HIGH level of competitiveness |
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Definition
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Term
| HIGH level of cooperation and HIGH level of competitiveness |
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Definition
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Term
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Definition
Intrapersonal
Interpersonal
Intergroup |
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
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Definition
Organizational structure
Limited resources
Task interdependence
Incompatitible goals
Personality differences
Communication problems |
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Term
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Definition
Change the structure
Change the composition of the team
Create a common opposing force
Consider majority rule
Problem solve |
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