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| The emotional, or feeling component of a person's attitude is called____ |
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| Which of the following answer choices is the best definition of attitude? |
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Definition
| Attitudes are evaluative statements of what one believes about something or someone |
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| Any incompatibility between two or more attitudes or between behavior and attitudes results in |
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Definition
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| Why should managers be interested in their employees' attitudes |
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Definition
| They give warnings of potential problems |
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| A high score in which dimension of the big five model predicts good job performance for all occupational groups? |
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| which of the following personality traits is most likely to help achieve career success? |
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| the "enterprising" personality from Holland's typology of personality and congruent occupations would exhibit which of the following personality characteristics? |
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Definition
| self-confident, ambitious, energetic |
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Term
| on which of the following days do people tend to be in their best moods? |
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| which of the following is a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information? |
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| Julie smiles and acts politely towards a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing? |
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| Henry is upset because his boss recently reprimanded him for missing a deadline. He put him on a probation period in which Henry lost his two day a week telecommuting privilege. Henry now has to work at the office five days a week. Which of the following might result from Henry's negative attitude due to the reprimand? |
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Term
| when individuals observe another person's behavior, they attempt to determine whether it is internally or externally caused. This phenomenon is most directly relevant to which of the following? |
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Definition
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Term
| What are the three classes of factors that influence perception? |
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Definition
| factors in the perceiver, factors in the target, and factors in the situation |
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Term
| Decision makers construct simplified models that extract the essential features from problems without capturing all their complexity. That is, they operate within the confines of____ |
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Term
| the tendency to prefer a sure thing describes which decision making bias? |
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| whenever Jane is successful she takes full credit for what has happened, but whenever she is unsuccessful she attributes her failure to bad luck or blames one of her fellow employees. She is guilty of ____ |
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Definition
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Term
| what are three key elements of motivation? |
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Definition
| intensity, direction, and persistence |
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Term
| which level of Maslow's hierarchy of needs deals with satisfying one's hunger, thirst, and need for sex? |
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Definition
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Term
| how would a theory X manager view employees? |
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Definition
| needing to be coerced to achieve goals |
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Term
| McClelland's theory of needs concentrates on which three needs? |
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Definition
| achievement, power, and affiliation |
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Definition
| they are set jointly by superior and subordinate |
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| in equity theory, individuals assess the ___ |
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Definition
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| What is the term used for an individual's personal evaluation of their ability to perform? |
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Definition
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Term
| which of the following best defines self-determination theory? |
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Definition
| extrinsic factors, such as pay, can actually decrease motivation |
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Term
| the theory that asserts that motivation depends upon an employee's goals, and the belief that productive behavior will get these goals accomplished is called ___ |
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Definition
| Vroom's expectancy theory |
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Term
| Most current motivation theories have a strong emphasis on individualism and quality of life. Why is this? |
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Definition
| They were developed in the United States by Americans |
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Term
| which theory differentiates leaders from nonleaders by focusing on personal qualities and characteristics? |
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Definition
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| leadership is best defined as___ |
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Definition
| the ability to influence a group in goal achievement |
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Term
| according to a comprehensive review of the leadership literature, what is the most important trait of effective leaders? |
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Definition
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| recent studies indicate that ____ may indicate effective leadership |
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Definition
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Term
| if behavioral leadership theories are correct, then____ |
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Term
| What is the main principle of path-goal theory? |
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Definition
| the leader is responsible for providing followers with the information, support, or other resources necessary for them to do their jobs |
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Term
| Richard is a transactional leader who has just assigned a series of tasks to a project team. Which of the following is most likely to be true about the team's performance under Richard's guidance? |
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Definition
| They will meet the goals set for them, but are unlikely to go beyond those goals |
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Term
| Hersey and Blanchard's leadership theory differs from other leadership theories primarily because it ______ |
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Definition
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Term
| which of the following would best serve as evidence to support the conclusion that an individual is an authentic leader? |
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Definition
| The leader inspires a great deal of trust in his or her followers |
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Term
| Define Situational leadership |
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Definition
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| _____ orientation is the characteristic of organizational culture that addresses the degree to which management decisions take into consideration the effect of outcomes on people within the organization |
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Definition
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| The key characteristic or organizational culture that addresses the degree to which people are competitive rather than easygoing is termed ____ |
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Term
| the macro view of culture that gives an organization its distinct personality is its _____ culture |
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Term
| cultures within an organization that are defined by departmental designations are often called _____ |
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Definition
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Term
| the primary or dominant values that are accepted throughout the organization are known as ____ |
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Definition
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Term
| the correct order for the stages of socialization process is ____ |
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Definition
| prearrival, encounter, metamorphosis |
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Term
| the ultimate source of an organization's culture is _____ |
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Definition
| the organization's founders |
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| _____ typically contain(s) a narrative of events about the organization's founders, rule breaking, or reactions to past mistakes |
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Definition
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Term
| the medium through which communication travels is called a ____ |
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Definition
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Term
| John writes a memo to his employees. putting his thoughts onto paper is an example of ____ |
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Definition
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Term
| which of the following is an example of downward communication flow? |
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Definition
| feedback on job performance |
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Term
| what small-group network is most effective for facilitating the emergence of a leader? |
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Definition
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Term
| an informal communication network is typical led called a __ |
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Definition
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Term
| Facebook and myspace are examples of what? |
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Definition
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Term
| which of the following channels of communication is lowest in richness? |
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Term
| when a person manipulates information so that it will be seen more favorably by the receiver, he is ___ |
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