Term
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Definition
Expertise
Personal Attraction
Effort
Legitimacy |
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Term
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Definition
Retribution
Reciprocity
Reason |
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Term
| sources of positional power |
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Definition
centrality
flexibility
visibility
relevance |
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Term
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Definition
| the ability to get things done |
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Term
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Definition
| the varied perspectives and approaches to work that members of different identity groups bring |
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Term
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Definition
Discrimination and fairness paradigm
Access and legitimacy paradigm
Learning and Effectiveness paradigm |
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Term
| Principles for Constructively Engaging Differences |
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Definition
1. Pause
2. Connect
3. Question Yourself
4. Get Genuine Support
5. Shift your mindset |
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Term
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Definition
| a set of shared values, beliefs, and norms that influence the way employees think, feel, and behave towards each other and towards people outside the organization |
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Term
| Dimensions of Organizational Culture |
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Definition
1. Attention to detail
2. outcome orientation
3. people orientation
4. team orientation
5. aggressiveness
6. stability
7. innovation and risk-taking |
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Term
| 3 phases of organizational socialization |
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Definition
1. Anticipatory socialization
2. Encounter
3. Change and acquisition |
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Term
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Definition
personal differences
informational deficiencies
role incompatibility
environmental stress |
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Term
| 5 styles of handling conflict |
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Definition
1. Forcing response
2. accommodating approach
3. avoiding response
4. compromising response
5. collaborating approach |
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Term
| steps for collaborating problem-solving |
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Definition
1. establish superordinate goals
2. separate the people from the problem
3. focus on interests, not positions
4. invent options for mutual gains
5. use objective criteria for evaluating alternatives
6. define success in terms of real gains, not imaginary losses |
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Term
| steps to creating a motivating environment |
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Definition
Step 1: Set Performance Goals
Step 2: Clarify Performance Expectations
Step 3: Facilitate Performance
Step 4: Link Performance to Outcomes
Step 5: Distribute Outcomes Fairly
Step 6: Continuously Evaluate |
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Term
| 5 job dimensions are positively related to job satisfaction |
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Definition
1. skill variety
2. task identity
3. task significance
4. autonomy
5. feedback |
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Term
| situational leadership theory |
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Definition
| Effectiveness is determined by leader adapting style to followers’ readiness. |
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Term
| Four Levels of Follower Readiness |
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Definition
1. unable and unwilling
2. unable but willing
3. able but unwilling
4. able and willing |
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Term
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Definition
1. delegating
2. participating
3. selling
4. telling |
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