Shared Flashcard Set


OB Chapter 8
Undergraduate 1

Additional Business Flashcards




LG1- Differentiate emotions from moods.
- Affect: is a generic term that covers a broad range of feelings that people experience
- Emotions: are intense feelings that are directed at someone or something
- Moods: are feelings that tend to be less intense than emotions and often (though not always) lack of contextual stimulus
- Emotions are reactions to a person or event
- Moods, in contrast aren’t usually directed at a person or an event
LG1- List the basic emotions
- There are dozens of emotions, including anger, contempt, enthusiasm, …
- Six essentially universal emotions: happiness-surprise-fear-sadness-anger-disgust
LG1- List the basic moods
- Positive affect: a mood dimension that consists of specific positive emotions such as excitement, self-assurance, and cheerfulness at the high end and boredom, sluggishness and tiredness at the low end
- Negative affect: a mood dimension that consists of emotions such as nervousness, stress, and anxiety at the high end and relaxation, tranquility and poise at the low end
- Positivity offset: the tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on).
LG2- Discuss whether emotions are rational and what functions they serve.
- Evolutionary psychology: an area of inquiry which argues that we must experience the emotions we do because they serve a purpose.
Emotions aid reason
LG3- Identify the sources of emotions and moods.
- Personality
o Affect intensity: individual differences in the strength with which individuals experience their emotions
o Day of the week and time of the day, weather(Illusory correlation), stress, social activities, sleep, exercise, age, gender
LG4- Show the impact emotional labour has on employees.
Emotional labor-Is an employee’s expression of organizationally desired emotions during interpersonal transactions at work. Is a situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work
- Emotional dissonance: inconsistencies between the emotions people feel and the emotions they (have to) project
- Felt emotions: an individual’s actual emotions
- Displayed emotions: emotions that are organizationally required and considered appropriate in a give job
- Surface acting: hiding one’s inner feelings and forgoing emotional expressions in response to display rules
- Deep acting: trying to modify one’s true inner feelings based on display rules
LG5- Describe affective events theory (AET) and identify its applications.
- AET: a model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.
LG6- Contrast the evidence for and against the existence of emotional intelligence
- EI: the ability to detect and to manage emotional cues and information
- A person’s ability to 1) be self-aware (to recognize her own emotions when she experiences them), 2) detect emotions in others and 3) manage emotional cues and information
- The case for EI
o Intuitive appeal
o EI predicts criteria that matter (while recruiting)
o EI is biologically based
- The case against EI
o EI is too vague a concept
o EI can’t be measured
o The validity of EI is suspect
LG7- Apply concepts about emotions to specific OB Issues.
Selection- jobs needing high levels of interactions require high EI measures.
Decision Making- positive moods and emotions help decision making.
Creativity- people in good moods tend to be more creative
Motivation- organizations that promote positive moods at work are likely to have more motivated workers.
Leadership- effective leaders rely on emotional appeal.
Negotiation- Negotiators need to fake moods and emotions to gain advantage.
Customer Service- emotional contagion(the process by which people's emotions are caused by the emotions of others.
Job Attitudes- bad mood at work gets taken home and continues onto the next day
Deviant workplace behaviours- can be lead by negative emotions
How managers can influence moods- humour, small tokens of appreciation, appear in a good mood.
LG8- Contrast the experience, interpretation and expressions of emotions across cultures.
- The degree to which people experience emotions vary across cultures
- Norms for the expression of emotions differ across cultures
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