Term
| interpersonal communication |
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Definition
| limited number of people who are in proximity of one another, use many sensory channels and provide immediate feedback. in order to work, senders message must be same as that interpreted by receiver |
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Term
| transmitters (used by sender) receptors (used by receiver) |
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Definition
| involve 1 or more sensories: seeing, hearing, touching, smelling and tasting. once transmitted, cannot be retracted |
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Definition
| sent data and coded symbols that give a particular meeting to that data. the greater the difference between interpreted meaning and og message, the worst the comm |
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Definition
| means by which communication flows from sender to receiver |
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Term
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Definition
| capacity of a communication to transmit cues and provide feedback. speed of personalized feedback, variety of cues and language (horiz axis) |
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Definition
| gives personal meaning to messages that are to be sent |
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| gives personal interprested meaning to messages received |
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Term
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Definition
| low sociability, low conscientiousness, low agreeableness, low intellectual openness |
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Definition
| perceptual defense, stereotyping, halo effect, projection, high expectancy effect |
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Definition
| any interference with the intended message in the channel |
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| special meaning assigned to words |
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| verbal and nonverbal communivation that has become habit |
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| sender states someting that is believed to be false in order to seriously mislead the receiver |
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Definition
| wide range of messages that sender may use between extremes of lying and complete honesty |
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Definition
| the attempt to manipulate or control the impression that others form about them |
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Term
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Definition
| process where people suspend defensiveness and enable free flow of assumptions and beliefs. asking Q's, seeking shared meaning, integrating perspectives, uncovering assumptions |
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Definition
| confidently expressing what you think feel, believe |
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Term
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Definition
| focuses on inferences such as :what I think you think about what I said, what I think you really mean, what i really mean, but hope you don't realize i mean, what you're saying but aren't directly telling me, what i think you're trying to tell me but are afraid to (brings out the hidden assumptions) |
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Term
| degree of openness on setting |
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Definition
| history of relationship,adversarial, or someone with higher status/power |
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Term
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Definition
| based on trust, specific rather than general, given when receiver ready to receive, checked for validity, behaviors capable of changing |
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| questionnaire based process that gathers stuctured feedback from number of people |
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Term
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Definition
| info that individual communicates (verbal or non verbal) about themselves to others |
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Term
| how to increase active listening |
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Definition
| comfortable tone, open mind, understand other person, question, restate key themes |
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Term
| types of nonverbal cues PERCEIVE |
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Definition
| proximity, expressions, relative orientation, contact, eyes, individual gestures, voice and existance of adaptors |
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Term
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Definition
| full view of entrance, be able to see outside, not placed at side of door, wall at your back |
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Term
| verbal/non verbal related |
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Definition
| repeating, contradicting, substituting nonveral for verbal cues, undelining |
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Term
| non verbal and status cues |
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Definition
| better offices, better protected, easier to invade territory of lower |
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Term
| effective leaders use supportive non verbal by |
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Definition
| lightly touching arm when shaking hands, smiling, nodding to affirm, open posture, engaging eye contact |
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Term
| intercultural communication |
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Definition
| message sent by member of one culture is received by another cultrure |
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Term
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Definition
| interpersonal comm characterized by social trust before, high value on relationships, importance of surrounding (China, korea, japan) |
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Definition
| directly address issues at hand, high value on expertise, speedy interactions (germany, us, switzerland) |
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Definition
| when ppl believe their culture is right. greatest barrier to communication bc judges others from our own cultural view, also involves making assumptions |
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Definition
| comm through use of color |
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Term
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Definition
| use of time in a culture. monochronic means things done lineraly, one activity at a time. polychronic do several things at once, more fluid in scheduling time. steeped in tradition rather than tasks, on time less important. |
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Term
| interpersonal communication network |
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Definition
| pattern of communication flows, relationships developed over time |
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Term
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Definition
vertical: superiors
lateral:peers
external: customers, suppliers... |
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Term
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Definition
the ability to effectively understand others at work, and use knowledge to influence others towards goals.
network ability:ability to use diverse networks of people
apparent sincerity:high level integrity, authenticity, genuineness. appear honest, open
social astuteness:savvy observer of others, undertand social interactions
interpersonal influence: subtle and convincing with powerful influence |
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Term
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Definition
move through grapevine through:
single strand chain: like telephone
gossip chain: 1 person spreading a message to everyone
probability chain:one person randomly telling people a message
cluster chain:1 person telling everyone of a particular group |
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Term
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Definition
| cannot modify for nonverbal comm, these are permanent. emails lack cues, pressure to go fast, without personal rapport, fragile to conflict |
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