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        | Help desk ____ are often considered first-level support. |  | 
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        | The danger in using a protocol ____ is that it could collect more information than you or the machine can reasonably process. |  | 
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 | Definition 
 
        | Most wireless testing tools contain more powerful than a workstation NIC |  | 
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        | Term 
 | Definition 
 
        | A ____ set can be used to intercept a telephone conversation. |  | 
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 | Definition 
 
        | Help desk ____ are often considered third-level support |  | 
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        | Term 
 | Definition 
 
        | In a ____ cable, the transmit and receive wire pairs in one of the connectors are reversed |  | 
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        | Term 
 | Definition 
 
        | ____ are frames that are not actually data frames, but aberrations caused by a device misinterpreting stray voltage on the wire. |  | 
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        | Term 
 | Definition 
 
        | ____ packets exceed the medium’s maximum packet size. |  | 
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        | Term 
 | Definition 
 
        | ____ is the telltale factor for ascertaining where faults in a cable lie. |  | 
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 | Definition 
 
        | A ____ usually results from a bad NIC. |  | 
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        | Term 
 | Definition 
 
        | A ____ monitor is a software-based tool that continually monitors network traffic from a server or workstation attached to the network. |  | 
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        | Term 
 | Definition 
 
        | Resistance is measured in ____. |  | 
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        | Term 
 | Definition 
 
        | Logical connectivity problems often prove more difficult to isolate and resolve than _______connectivity problems. |  | 
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        | Term 
 | Definition 
 
        | To take advantage of network monitoring and analyzing tools, the network adapter installed in the machine running the software must support ____ mode. |  | 
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        | Term 
 | Definition 
 
        | A ____ analyzercan generate traffic in an attempt to reproduce a network problem and monitor multiple network segments simultaneously. |  | 
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        | Term 
 | Definition 
 
        | ____ is a fundamental property of wire that depends on a wire’s molecular structure and size. |  | 
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        | Term 
 | Definition 
 
        | ____ is one of the most important aspects to consider when looking at how a problem solution might affect users and network functionality. |  | 
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        | Term 
 | Definition 
 
        | A____ generator is a small electronic device that issues a signal on a wire pair. |  | 
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        | Term 
 | Definition 
 
        | Before using a network monitor or protocol analyzer on a network, it is important to know what ____ on your network normally looks like. |  | 
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        | Term 
 | Definition 
 
        | When used on a copper-based cable, a continuity tester applies a small amount of ____ to each conductor at one end of the cable. |  | 
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