Term
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Definition
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Term
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Definition
Processes involved in the actual creation, sale, transfer, and after-sales service of a product or service
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Term
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Definition
Processes that support the primary activities and each other by providing purchased inputs, technology, HR and various firmwide activities
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Definition
| Inbound Logistics, Operations, Outbound Logistics, Marketing and Sales, Service |
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Term
| Receiving, storing, disseminating inputs to the product, such as materials handling, warehousing, inventory control, vehicle scheduling, and returns to suppliers |
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Definition
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| Transforming inputs into the final product form, such as machining, packaging, assembly, equipment maintenance, testing, printing and facility operations |
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Definition
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| Collecting, storing and physically distributing the product to buyers, such as finished goods warehousing, material handling, delivery vehicle operation, order processing and scheduling |
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Definition
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| Providing a means by which buyers can purchase the product and inducing them to do so (e.g. ads) |
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| Installation, repair, training, parts supply, and product adjustment |
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Definition
| Procurement, Technology Development, Human Resource Management, Firm Infrastructure |
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| Function of purchasing inputs used in the firm’s value chain – such as raw materials, supplies, machinery, even buildings |
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Definition
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Term
| Recruiting, hiring, training, development and compensation of all types of personnel. |
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Definition
| Human Resource Management |
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Term
General management, planning, finance, accounting, legal, government affairs and quality management.
Note: Although frequently viewed as overhead, this can actually be a source of competitive advantage. |
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Definition
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Term
| How the Value Chain is used |
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Definition
- to analyze the competitive advantage of a company
- to break down activities into Primary and Support
- to quickly identify strengths
- to compare strengths vs another company
- to identify possible strategic alliances
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Term
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Definition
| activity focused on acquiring goods |
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Term
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Definition
process of using technology to improve the functions of the firm
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Term
| Human Resource Management |
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Definition
| The recruiting, hiring, training, development and compensation of all types of personnel |
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| activity concerned with member welfare and quality hiring process |
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Definition
| Human Resource Management |
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Term
| activity that can be generalized as "planning" |
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Definition
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| Financing, Planning, Investor Relations |
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Definition
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| Recruiting, Training, Compensation System |
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Definition
| Human Resource Management |
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Term
| Product Design, Process Design, Market Research |
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Definition
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| Raw Materials, Utilities Contracts |
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Definition
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| Incoming Material Storage |
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Definition
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| Branch Operations, Assembly, Component Fabrication |
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Definition
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| Order Processing, Warehousing, Report Preparation |
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Definition
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| Sales Force, Promotion, Advertising, Proposal Writing, Company Website |
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Definition
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Term
| Customer Support, Complaint Resolution, Product Repairs |
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Definition
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Term
| Activity that maintains the value of a product after sale |
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Definition
| Service (sometimes known as After-Sales Service) |
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