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Module 3
Chapters 4,5,6,7
123
Other
Not Applicable
02/05/2013

Additional Other Flashcards

 


 

Cards

Term
Bathroom linen
Definition
Bath towels, hand towels, washcloths, and bathmats.
Term
Bed linen
Definition
Washable items used to make the bed, mainly sheets and pillowcases.
Term
Capital expediture budget
Definition
Budget used to record the fixed assets needed for the upcoming fiscal year.
Term
Cleaning supplies
Definition
Items used for cleaning purposes that are part of the operating budget, such as window cleaners and floor waxes.
Term
Cost per occupied room
Definition
A determinant of expenses per room sold obtained by dividing each budget expense category by the number of rooms sold.
Term
Department equipment
Definition
Heavier, mobile equipment used in the housekeeping department for cleaning or transportation purposes such as vacuum cleaners. These items are categorized as fixed assets.
Term
FF&E
Definition

(Furniture, Fixtures, and Equipment)

Items with a five- to seven-year life span that are used in guestrooms, public and employee areas, such as tables and TV sets.

Term
Fixed assets
Definition
Items with a long-term life span that can de depreciated, such as mattresses and chairs.
Term
Guest supplies
Definition
Amenities provided to guests that are part of the operating budget, such as shampoo and coat hangers.
Term
Linens
Definition
Washable items that are processed, in most cases, each time that they are used.
Term
Maximum quantity
Definition
The greatest number of units that should be in stock at any given time.
Term
Minimum quantity
Definition
The lowest number of units that should be in stock at any given time.
Term
Nonreusable items
Definition
Guest supplies that cannot be reused a second time by the hotel, such as soap bars.
Term
Operating assets
Definition
Items under the control of the executive housekeeper that are generally used in the day-to-day operations of the department.
Term
Operating budget
Definition
A budget categorizing items that have a direct relationship to the day-to-day revenue resulting from the sale fo guestrooms.
Term
Other expenses
Definition
In operating budgets, other expenses incloude categories other than salaries and wages, such as cleaning and guest supplies.
Term
Par
Definition
The optimum bumber of on-hand items needed for effective operation of a department.
Term
Payroll taxes and benefits
Definition
The operator's share of additional costs related to payroll.
Term
Perpetual inventory
Definition
System to keep tight control of valuable items, for example chocolates and perfume, in which items are recorded every time a transaction occurs.
Term
Purchase order
Definition
A document stating specifications of a product to be delivered and the conditions inolving payment.
Term
Purchasing agent
Definition
A specialized buyer in charge of procuring products for all departments of large lodging properties.
Term
Requisition form
Definition
A form filled out by departments to request products from the property's main storeroom.
Term
Reusable guest supplies
Definition
Items that can be reused bu guests without having to be replaced, such as ashtrays and wastebaskets.
Term
Rooms division operating budget
Definition
Budget that includes both the front office and the housekeeping departments.
Term
Salaries and wages
Definition
Operating budget allocation for amounts paid to salaried and hourly employees.
Term
Shopping form
Definition
A form that includes products' assigned values for price, quality, and service, used prior to bidding orders.
Term
Software
Definition
In housekeeping, items of a textile nature that are not bed or bathroom linens, such as curtains and bedspreads.
Term
Uniforms
Definition
Employee work clothes categorized in the operating budget.
Term
Value Analysis
Definition
Identification of a product's essential, desirable, useful, and unnecessary chracteristics before it is purchased.
Term
All-purpose cleaner
Definition
A liquid cleaner of neutral pH-balanced formula.
Term
Amenities
Definition
Nonreusable guest supplies.
Term
Art deco
Definition
A design style in which earth colors are usually used.
Term
Backing (carpet)
Definition
Material to which the carpet pile is secured.
Term
Back vacuum
Definition
Vacuum cleaners with adjustable straps usedx for cleaning verticle or high surfaces.
Term
Bed structure
Definition
The total number of beds of a lodging property.
Term
Burnisher
Definition
A machine used to burnish nonresilient floors such as terrazzo or tile.
Term
Caddy
Definition
Plastic basket used by room attendants to carry guests amenities and cleaning supplies.
Term
Case furniture
Definition
Wood pieces such as chests of drawers, credenzas, and armoires.
Term
Chemical dispenser
Definition
A mixing station for liquid cleaning chemicals.
Term
Competitive shopping form
Definition
A record kept of price, service, and quality of cleaning supplies from at least two different vendors.
Term
Complementary colors
Definition
A combination of two hues to optimize the appearance of walls, floors, and fixtures in guestrooms.
Term
Cost per use
Definition
The cost of using a linen item after considering its durability, laundry costs, and purchase price.
Term
Crib
Definition
A child's bed with enclosed sides.
Term
Damask
Definition
A twill-woven fabric blend with a glossy, silky appearance.
Term
Detergent
Definition
A chemical substance used as cleaner.
Term
Dual-purpose sleeping equipment
Definition
A piece of furniture that provides both seating space and sleeping capacity.
Term
Dust ruffle
Definition
Cloth skirting placed between the mattress and the box spring that extends around the sides of beds.
Term
Extractor (carpet)
Definition
A machine used to clean carpets.
Term
Face weight (carpet)
Definition
In carpets, the number of ounces of yarn per square yard.
Term
Flocking
Definition
The proces of embedding the pile fibers into a layer of adhesive material applied to the backing of carpets.
Term
Ground warp
Definition
The main body of bath linen such as towels.
Term
HazComm
Definition
OSHA's regulation to ensure that the hazards of all chemicals produced in the U.S. or imported are evaluated, and that information concerning their dangers is made known to employers and employees.
Term
Hopper
Definition
A light truck to transport trash or soiled linen.
Term
Innerspring
Definition
Metal coils in mattresses that support the weight of the sleeper.
Term
Jute
Definition
A fabric used to build the bakinf of carpets.
Term
Large-area vacuum
Definition
Oversize vacuum cleaner used in hallways and lobbies with extensive areas of carpeting.
Term
Linen room
Definition
A location where clean linens are stored and issued.
Term
Master inventory list
Definition
A control summary indicating the existing inventory of all linen items.
Term
Mobile bed
Definition
A bed on wheels, usually called a rollaway.
Term
Momie cloth
Definition
An expensive material used in napery.
Term
MSDS
Definition

(material safety data sheet)

Information about a chemical provided by the manufacturer when the product is purchased.

Term
Murphy bed
Definition
In-wall bed commonly used in parlor rooms.
Term
Muslin
Definition
Bed linen fabrics made with carded fabrics.
Term
Napery
Definition
Table linen: tablecloths and napkins.
Term
Needle punching
Definition
The process of making carpets by compacting the fibers and the backing.
Term
Neutralizer rinse
Definition
Chemical used to neutralized the alkaline residue prior to applying a new finish to floors.
Term
Padding (carpet)
Definition
Cushion on which carpet rests.
Term
Percale
Definition
Fabric manufactured with combed fibers.
Term
pH scale
Definition
In chemistry, a measured of the acidity and basicity of a solution.
Term
Pile (carpet)
Definition
The face of a carpet.
Term
Pile warp
Definition
In bath linens, the yarn making loops on both sides of the material.
Term
Plain weave
Definition
Textiles made by interlacing the vertical thread with the horizonal yarn.
Term
Polisher
Definition
A heavily weighted machine used to polish marble and other stone floors.
Term
Polycotton
Definition
A fabric blend of polyester and cotton.
Term
Polyester
Definition
A synthetic fabric commonly used in blankets.
Term
Polyproplyene
Definition
A synthetic fabric commonly used in carpets.
Term
Premeasured chemicals
Definition
Ready-to-use chemicals.
Term
Purchasing agent
Definition
A specialized buyer in charge of procuring products for all departments of large lodging properties.
Term
Sanforized fabric
Definition
Linens that have preshrunk at the source.
Term
Scrubber
Definition
A machine used to scrub hard resilient surfaces.
Term
Sealer
Definition
A chemical agent used to protect porous surfaces.
Term
Seconds
Definition
Linen items that have minor imperfections.
Term
Self-contained extractor
Definition
A floor cleaner that doesn't require a wand or hoses.
Term
Selvage
Definition
The flat narrow side edges of bath linen items with no pile warp.
Term
Single-purpose cleaner
Definition
A heavy-duty cleaner used for specific tough cleaning jobs.
Term
Stripper
Definition
A chemical compound used to remove old floor finishes prior ro rewaxing.
Term
Tensile strength
Definition
The amount of weight it takes to tear a 1 inch by 3 inch piece of fabric.
Term
Terry cloth
Definition
Common name for bathroom linens.
Term
Thread count
Definition
The number of threads per square inch of material.
Term
Tufted
Definition
A carpet having the yarn threaded through the backing material to form loops.
Term
Twill
Definition
Weft threads woven diagonally in fabrics.
Term
Warp
Definition
The vertical thread in fabrics.
Term
Weft
Definition
The horizontal yarn in fabrics.
Term
Wet/dry vacuum
Definition
A machine designed to pick up on any type of hard flooring surface.
Term
Alkalis
Definition
Chemicals used in commercial laundries to neutralize acids in the washing solution.
Term
Antichlors
Definition
Chemicals added to rinses to ensure that chlorine bleach is totally removed from the washed fabrics.
Term
Bleach
Definition
A chemical that is very effective in killing bacteria, whitening linens, and removing stains.
Term
Breaks
Definition
Heavy-duty alkaline compunds designed to break soil in the soak cycle.
Term
Equipment layout
Definition
The optimum placement of equipment in laundries to avoid cross traffic.
Term
Extract cycle
Definition
Washing sequence in which the moisture is spun out from the load.
Term
Flush cycle
Definition
Washing sequence to soak the linen and dissolve the soils.
Term
Folder stand
Definition
A stand allowing oen worker (rather than two) to fold items.
Term
Folding table
Definition
A surface used to fold terrycloth items.
Term
Hamper
Definition
A large basket used to transport linens to and from washers and dryers.
Term
Laundry manager
Definition
An employee in charge of laundry operations who reports directly to the executive housekeeper.
Term
Linen chute
Definition
A conduit in high-rise properties used to send soiled linen directly to the laundry room.
Term
Linen poundage
Definition
Weight of all items that need to be processed at 100 percent occupancy.
Term
Mangle
Definition
Machine used in commercial laundries to press linen.
Term
Mobile rack
Definition
A stainless steel rack on wheels is used to transport clean linen.
Term
Rinse cycle
Definition
Washing sequence in which chemicals are removed from the linen.
Term
Soak skins
Definition
Containers for pre-washing treatment of linens for spot and stain removal.
Term
Softners
Definition
Chemicals added in the final wash cycle to eliminate static sling and smooth wrinkles.
Term
Sours
Definition
Acidic chemicals used to neutralize any alkaline residues left after washing and rinsing linens.
Term
Starch
Definition
A carbohydrate compund that is added to give linens a stiff appearance.
Term
Tunnel washer
Definition
A washing machine capable of processing multiple loads of linen simultaneously.
Term
Wash cycle
Definition
A sequence using soil-breaking products to clean the linen.
Term
Floor finish
Definition
A chemical applied to floors to make them slip resistant and give them a glossy, shiny look.
Term
Floor sealer
Definition
A chemical compound used to protect floors from wear and tear and liquid spills.
Term
Guestroom inspection form
Definition
A check list used to inspect rooms by team supervisors and inspectors.
Term
Room rack
Definition
A traditional display of the room status of questrooms at the front desk. Today, the status is proveded by computer programs.
Term
Section housekeeper work report
Definition
A form stating the status of the rooms of each section at the beginning of the shift.
Term
Team supervisor work report
Definition
A form informing team leaders of the status of all the guestrooms in their respective sections.
Term
Turndown service
Definition
Procedure proveded by some lodging properties that involves unfolding the bed, drawing the drapes closed, emptying the trash, and replacing used towels.
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